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      American Express

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      Customer Service Associate Interview

      Nov 22, 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at American Express

      Interview

      Group interview. It went pretty fast. We had to sit in front of 10 managers and answer their questions. There were four of us applicants in the room. Not as intimidating as I expected. Managers were very friendly.

      Interview questions [1]

      Question 1

      Name a time I made a mistake. How did I fix it.
      Answer question

      Other Customer Service Associate Interview Reviews for American Express

      Customer Service Associate Interview

      Nov 16, 2025
      Anonymous employee
      Gurgaon, Haryana
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at American Express (Gurgaon, Haryana) in Nov 2025

      Interview

      Hr Round. Versant Round. Operations Round. Overall the experience was good but needs an excellent communication skills. I was interviewed over the telephone by Hr after my friend referred me. And then I was called to the office where I gave the versant test and operations Round.

      Interview questions [1]

      Question 1

      They asked my skills and why Amex?
      Answer question

      Customer Service Associate Interview

      Mar 26, 2019
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at American Express in Feb 2018

      Interview

      Applied online , received an email to have a phone interview. Then set up a virtual interview with 2 hiring managers. A week today haven't heard anything yet.

      Interview questions [1]

      Question 1

      Did role play .
      1 Answer