American Express Reviews | Glassdoor

American Express Reviews

Updated April 23, 2017
4,525 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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American Express Chairman and CEO Ken Chenault
Ken Chenault
2,820 Ratings

4,525 Employee Reviews

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Pros
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  1. "risk compliance reporting and analysis"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager Compliance Risk in Phoenix, AZ
    Current Employee - Senior Manager Compliance Risk in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    a lot of opportunities for laddering move

    Cons

    very challenging to move up

    Advice to Management

    make it easier to move up


  2. "Flexible, social, and motivated place!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Product Manager in New York, NY
    Former Employee - Associate Product Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Wonderful place to start your career. They do a great job at recruiting students from good schools to intern and then (hopefully) offer them full time employment offers.

    Very very sociable atmosphere. You can go a full day not even doing work but just going on "coffee chats" - a term used to grab coffee/network with colleagues.

    The organization has tons of motivated people and awesome work life balance perks. Who doesn't like working from home 2x a week?!

    Cons

    -no personal desks
    -lots of reorgs
    -some unqualified managers
    -small pay increases especially when you get promoted
    -campus hires tend to only come from top schools - need better diversity


  3. "A great company to start and grow your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Phoenix, AZ
    Former Employee - Program Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    AMEX offers great benefits, a large focus on work/life balance and there is a diverse range of opportunities all in one organization. The AMEX brand is well respected globally. I was proud to work for a company that was both socially and politically positive.

    Cons

    There were times that the direction of the organization was not communicated well and expectations were high; this created an environment of uncertainty and caused a lot of anxiety within the teams.


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  5. "Bluebox!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Security Director in Phoenix, AZ
    Current Employee - Information Security Director in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Excellent Brand & Reputation, Great benefits, good work/life balance

    Cons

    Phoenix locations are overcrowded.

    Advice to Management

    Scale back priorities when investment dollars are scaled back. Don't try to cut costs and do too many things or you'll end up with quality that's not par with the brand


  6. "Go Amex!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager in New York, NY
    Current Employee - Senior Marketing Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Great organization to work for! Smart driven ppl.

    Cons

    Nothing much to share here. Organization can feel slow to make decisions sometimes.


  7. "Amazing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Manager in New York, NY
    Former Employee - Risk Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    I worked for Amex for more than three years it's an amazing company that values its employees and with great respect for their work life balance. Very good vacation policy plus additional five days off during summers! Now they have introduced paid extended maternal leaves and paternal leaves for its employees. I regret leaving this company!

    Cons

    Not any that I can think of


  8. "Good Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at American Express full-time

    Pros

    Flexible working time, open mind team

    Cons

    Cafeteria is very bad in phoenix AEDR campus

    Advice to Management

    feedback to employer also very important


  9. "American Express review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Greensboro, NC
    Former Employee - Customer Service Representative in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    American Express had really wonderful supervisors and great health benefits.

    Cons

    On the phone 98 percent of the time.


  10. "Great career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Phoenix, AZ
    Former Employee - Sales Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than a year)

    Pros

    The growth. You can have unlimited potential.

    Cons

    I loved it. There were none.


  11. "Fast track job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at American Express full-time (Less than a year)

    Pros

    Large environment, good technology exposures multicultural workplace.

    Cons

    Very complex systems, a large number of teams but not handled effectively.

    Advice to Management

    Offshore Model not been utilized properly, process are painful and complex.


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