American Express Reviews | Glassdoor

American Express Reviews

Updated August 21, 2017
4,864 reviews

Filter

Filter

Full-timePart-time

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
3,016 Ratings

4,864 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Really good with potential to be Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time

    Pros

    Work from home
    Great leadership
    Nice pay
    Great benefits
    Company provides all tools needed to succeed
    Get a say in your schedule immediately

    Cons

    Not much room for growth
    Lots of other companies have better products
    Scheduling is a mess (after picking your initial schedule)
    Other reps blind transfering mad customers to you.

    Advice to Management

    Figure out a better scheduling system and way to rate your employees "only" based on their performance. If a customer feels I was amazing but hates the annual fee. My bonus should not be docked because they rated Amex a 2 on the survey.


  2. "Manager Business Development"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time (More than 5 years)

    Pros

    Can make nice bonuses, work from home

    Cons

    Highly competitive market, requires lots of hours.

  3. Helpful (2)

    "Good company, good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Competitive salary and benefits, good work life balance if you want it.

    Cons

    Bottom line savings continue to result in reductions in workforce leaving more work for those that remain.

    Advice to Management

    Achieving bottom line savings for shareholders is great, but should not be at the expense of your workforce. You will lose high talent workers with years of experience.


  4. "Sofware Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Company Culture, Benefits, Flexible Schedule

    Cons

    Nothing I can think of, maybe location.


  5. "An absolutely wondef place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Manager in Chicago, IL
    Former Employee - Global Account Manager in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    Pay, benefits, bonus structure, and paid time offf are all so generous. It's also a huge perk to get to work from a virtual office, many of their positions are work from home.

    Cons

    Although the pay and perks are amazing (e.g. 4 weeks vacation for a manager, starting immediately), the company expects A LOT from employees. You've got to be a major self promoter to make it here - and have thick skin. The company is always going through reorgs, cuts and the goal structure for sales and Account Development is very challenging.

    Advice to Management

    Truly be open to supporting your employees in lateral moves to different parts of the organization. Although it's obviously hard to loose a valuable employee, the company as a whole will be better off if the talent stays within. .


  6. Helpful (1)

    "Changed work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Phoenix, AZ
    Current Employee - Director in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    It used to be vendor driven, super static and chaotic.Not anymore! Impressed with the change in working culture and process. Agile/Scrum, employee driven!

    Cons

    Not very competitive in salaries..Too crowded work places. They took it to the extreme and noisy everywhere.

    Advice to Management

    Keep up the transformation of the work culture.. Be competitive in your salaries to the rest of technology industry(when call yourself a technology company)!


  7. "Account Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express (More than 10 years)

    Pros

    Great spirit, leaders usually live their "blue box values". Salary and Benefit structure strong.

    Cons

    Revolving door with leaders, company is too structured and lack of flexibility impacts customer relatonships.

    Advice to Management

    Hire more from the outside, bring in new perspectives and ideas.

  8. "American Express Various Positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    Amex is a great company to work for. I learned a lot during my 18 year tenure and met a lot of smart, wonderful people. There are ample opportunities for training and mentoring and advancement if you're able to meet the standards and produce.

    Cons

    Work-life balance can be tough. Although W-L is promoted, the job expectations and deliverables are very high, so you put a lot in to be a high performer. On occasion you find senior leaders who have personal agendas and who are not truly living the Blue Box Values, but are merely trying to carve a career for themselves.

    Advice to Management

    Pay attention to leaders who say one thing, but show another. Make sure the BB Values are being followed at all levels. They're a good structure that should be upheld by all, even SVPs.


  9. "Business Consultant- Commercial Acquisition Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at American Express full-time

    Pros

    Incredible flexibility, uncapped earnings, upbeat atmosphere. Great company to work for, decent benefits, most of the leadership is good. Can be lots of fun

    Cons

    High pressure, cold calling sales job. High highs and low lows. Hardest job I have ever had: very stressful if you are not doing well.

    Advice to Management

    Be more forgiving to new employees. It's a hard job and it takes the reps a while to really get it down and be successful


  10. "great to work at american express"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    - high flexibility
    - good work/life balance

    Cons

    - no stocks profit for lower bands
    - not competitive salary
    - org keeps changing


Showing 4,864 of 5,116 reviews
Reset Filters