American Express 4,346 Reviews | Glassdoor

American Express Reviews

Updated February 21, 2017
4,346 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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American Express Chairman and CEO Ken Chenault
Ken Chenault
2,714 Ratings

4,346 Employee Reviews

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  1. Helpful (1)

    "Policy Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Policy Analyst in Salt Lake City, UT
    Former Employee - Policy Analyst in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    Great PTO benefits, Work-Life balance considerations, communication with all levels of employees

    Cons

    lay-offs, employee gossip, limited locations


  2. Helpful (1)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time

    Pros

    They do a lot for there employees

    Cons

    They continue to outsource jobs


  3. Helpful (1)

    "Great Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Director in New York, NY
    Former Employee - Customer Service Director in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Express full-time (More than 8 years)

    Pros

    - Work-life balance
    - Great benefits
    - Corporate Structure/ hierarchy exists but very collaborative environment
    - Big company but easy to find who does what, and is responsible for what

    Cons

    - Given the work-life balance, no real complaints about pay but lower than competitors
    - Recent management direction is not clear given changes in market forces

    Advice to Management

    - Ever changing landscape, and copy-cat premium products makes things difficult. Only those who understand the credit card business model will under stand. This would mean management needs to focus.
    - Past few years have seen forays into "hot" areas that didn't quite work out. Now that that's behind the company, growing and focusing on core products and services may provide not only better signal to customers but also market but realign the company's teams towards a focused goal.


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  5. "Way more fun and friendly than I could have ever expected!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    People: Fun, friendly, collaborative, smart
    Challenging and engaging work: I love the projects I get to be a part of!
    Culture: Dynamic, open to change and new ideas, innovative, invests a lot in its people
    Flexibility: Lots of flexibility around whether I work from home or go into the office and what hours I keep
    Work/life balance: I rarely work past 5pm

    Cons

    While the company is super open to change and is very innovative, given how big the company is, it can sometimes take a while for new developments to be implemented, especially globally.


  6. "Program Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Program Manager
    Former Employee - IT Program Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Good Salary, Complex work environment, Varied Opportunities

    Cons

    Political, Changing, not agile, Good old buddy leadership


  7. Helpful (3)

    "Incredible Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant, Business Development
    Current Employee - Consultant, Business Development
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (Less than a year)

    Pros

    Sales positions are virtual (work from home). Company gives a small stipend to pay for home office set up in ADDITION to giving you computer, printer, etc.

    The job is a blast and most clients are excited to be working with AMEX. The company has a terrific reputation. Most people I know have been in their sales roles for years and make a KILLING while loving their work. There may be high turnover in some of the call center roles and such, but everyone fortunate enough to be with AMEX in a sales role seems to understand that this is the absolute cream of the crop as far as sales jobs go.

    Cons

    The consultant role has a commission cap with a more modest base salary, but it's not meant to be a long term role. Most "CBD's" (as we're called) will move into Manager, Business Development roles within 6-24 months which is an uncapped commission role. So, really the only con I've experienced is a short-term "pay your dues" kind of thing that totally makes sense.

    Advice to Management

    Keep supporting the Directors and promoting from within. Moral is extremely high in the Global Corporate Payment division because you've been listening to complaints and making active changes. Thank you for that.


  8. "Good place to work, all things considered."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Good opportunities across a global landscape. The company evolves with the times. Interesting work overall with some smart people around you. Fair compensation and reasonable benefit package. Educational opportunities available. Leaders generally pretty good.

    Cons

    Politics, silos and 60hr weeks are the norm. Leaders change frequently, almost every 12-18 months. Their once excellent corporate culture is in freefall. Expect to be booted starting around 50. CEO only solves problems now by reengineering (layoffs) rather than addressing real issues, e.g. Costco.

    Advice to Management

    CEO should retire - its time. Replace Chief HR Officer as top talent is passing on American Express. Treat employees like they really matter to the success of the company - they do.


  9. "Team Leader"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express full-time

    Pros

    Pay is very good there

    Cons

    Limitations to advancement in company


  10. "Very good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Very good in all respects.

    Cons

    I don't have any cons to mention.


  11. Helpful (4)

    "Travel Counselor I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Counselor I in Lawrenceville, GA
    Former Employee - Travel Counselor I in Lawrenceville, GA
    Recommends
    Positive Outlook

    I worked at American Express full-time (More than 10 years)

    Pros

    American Express Travel is a great company to work for because they have excellent benefits which start at day one when you are hired. They have an excellent training program for new travel agents

    Cons

    Some of the downsides of working for American Express Travel is that when you are hired as a travel agent they do not treat you as such since they have become a bank. There too many rules and compliances to try and keep you from making bonuses. They are always constantly making changes and expect agents to stay on top.

    Advice to Management

    I used to believe that management cared about the employees, but since I was terminated for being on the phone with clients for longer than they wanted , that changed. I had good RTF (refer to a friend), I had good sales as well and repeat clients. I am a travel agent NOT a banker. Sure I was warned but that should not have been the focus because made the company money. Management wanted me to talk and type, well you cannot talk and type in system called ENCORE. This reason for terminating me does not define me as a person. I was at American Express Travel for over 11 years and I get terminated for such a menial reason that does not amount to a hill of beans.



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