American Express Reviews | Glassdoor

American Express Reviews

Updated December 10, 2018
5,983 reviews

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3.9
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Stephen J Squeri
276 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance could be poor depending on which department you are in" (in 229 reviews)

  • "Still very hierarchical in decision making especially engineering" (in 124 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Phoenix, AZ
    Current Employee - Software Engineer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

    Cons

    The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

    Advice to Management

    Do 6-month evaluations with serious consideration for interior promotions before out-side-in hiring. Then hire only at the bottom level (entry). Let tech. decide when/who to promote for tech. because business holds the wallet, but doesn't necessarily know what's best.


  2. "Great work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    Promotes a great work life balance

    Cons

    Minimal pay based on the industry

  3. "Great brand... declining culture..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in New York, NY
    Former Employee - Director in New York, NY

    I worked at American Express full-time (More than 10 years)

    Pros

    Decent benefits, supports working from home, inclusive environment

    Cons

    Mediocre pay, work/life balance declining (fewer people, more work, bigger goals), passive aggressive culture, brand decay, ROI over quality


  4. "Commercial Underwriting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Phoenix, AZ
    Current Employee - Financial Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Strong stable company, service oriented, flexible work hours, some positions allow work at home 2 days per week

    Cons

    Downsizing and hiring is a challenge sometimes depending on department and developments


  5. "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time (More than 10 years)

    Pros

    Great culture, work/life balance, brand awareness and resources available for employees.

    Cons

    Decision making can be slow, compensation is below average in certain locations and just like any other big organization - bureaucracy.


  6. "CCP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Approves of CEO

    I worked at American Express full-time (Less than a year)

    Pros

    good cafe, good benefits and nice and new corporate office

    Cons

    stressful work environment, fast paced however will depend on which department you are in

    Advice to Management

    I dont have any advice for them


  7. Helpful (2)

    "Smart people, highly flexible work scheduling, interesting and challenging work, great brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Product Management in New York, NY
    Current Employee - Director, Product Management in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Amex people tend to be highly collaborative, intelligent and motivated. Feels good to work for a brand that does cool stuff and is respected. Flexible work arrangements are amazing and 20 week paternity leave at full pay for fathers is practically unheard of elsewhere (26 weeks for mothers). Amex has gotten quite good at product management (not the case 3 years ago) so if you are interested in product, you can learn a lot here.

    Cons

    When amex lost the Costco partnerships the company had to tighten its belt significantly or fail and famously cut $1 billion of cost. While I’ve noticed some nice things slowly coming back (like being able to fly business class on longer work flights), some frustrating stuff like overcrowded open floors, not always having a permanent desk, and - seriously - not enough trash cans, don’t make you feel like everything is being done to make you comfortable. Some teams also are not particularly agile so getting things done isn’t always super speedy. If you like the freedom of working at a small entrepreneurial company where you can pretty much do anything, this is not a place for you.

    Advice to Management

    Ease up on the belt tightening, take some of that stock buyback $$$ and reinvest in your employees work spaces else risk losing good employees who love Amex to tech companies who give free lunch

  8. "work load"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Diversity and really I don't see any pro's might be because of the team that i worked with probably other teams or projects might been good.

    Cons

    Too much work load expected work after going home.


  9. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time

    Pros

    Lots of travel-related benefits. You can apply for the Platinum card. Work from home position with regular business hours. They provide all of the equipment and pay for internet access as long as you can connect with an approved provider.
    Excellent pay and bonuses.

    Cons

    Training is a little crazy because they don't quite have it figured out and not consistent across the board with the different trainers as to where or what group you'll start with and then possibly be moved to your main group. Lots of time spent testing on security and privacy measures. If you've never worked on the booking systems used by travel agents, it may be intense in the beginning until you get used to it.

    Advice to Management

    It's a work in progress. Just keep perfecting it and everything will be fine.


  10. "Vp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    Amex has good mobility across businesses

    Cons

    Overall comp seems lower than other financial companies