American Express Reviews | Glassdoor

American Express Reviews

Updated August 13, 2018
5,733 reviews

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3.8
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Approve of CEO
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Stephen J Squeri
181 Ratings

5,733 Employee Reviews

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Pros
Cons
  • "Work life balance could be poor depending on which department you are in" (in 223 reviews)

  • "Slow decision-making - extremely process driven" (in 118 reviews)

More Pros and Cons

  1. Helpful (2)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Talented Colleagues
    Great compensation and Benefits
    Open and Collaborative culture

    Cons

    Organization Silos
    Old technology
    Slow pace of change

    Advice to Management

    Increase the pace of change
    A bit more accountability


  2. "Great culture and robust leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 3 years)

    Pros

    Very people centric organization, you can build a career here with the right sponsorship. It is encouraged to look internally for roles that enable professional growth

    Cons

    Slow moving or you can say that every decision is very thoughtfully made which leads to lags and delays. If you do not have the right sponsors in the company, you cannot move forward.

    Advice to Management

    Make it a more meritocracy based organization

  3. "Engaging Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Scientist in New York, NY
    Current Employee - Data Scientist in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Excellent team ethics
    Work From Home encouraged
    Great work life balance

    Cons

    Less growth opportunities
    Not competitive pay


  4. "Fraud Prevention Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Express full-time

    Pros

    Great benefits for full and part time

    Cons

    Shift changes every 6 months


  5. "Past Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    Good renumeration, work ethics and the workflows

    Cons

    Some leaders does not follow the ethics outline

    Advice to Management

    Bring back the american value in it


  6. "software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    good benefits
    grate co-workers

    Cons

    Not an IT company it is a bank.


  7. "Easy Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Director in Phoenix, AZ
    Current Employee - Engineering Director in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Express full-time (More than 10 years)

    Pros

    Technology organization is on the right track, changing to meet the demands of both the hiring market and the customer.

    Cons

    A bit of a commute.

  8. "Back office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BROKERAGE SERVICE Representative in Minneapolis, MN
    Former Employee - BROKERAGE SERVICE Representative in Minneapolis, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Express full-time (More than a year)

    Pros

    Many. Benefits were great, pay too!

    Cons

    Overload of work. Expected to work at a robotic pace.

    Advice to Management

    Set realistic goals


  9. Helpful (1)

    "DIrector of Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Engineering in Phoenix, AZ
    Former Employee - Director of Engineering in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    Great culture. Fantastic pay and benefits

    Cons

    Highly political. This is a plus, if you know to navigate the company and get things done.


  10. "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (Less than a year)

    Pros

    good service
    good people
    good pay
    good hours
    be
    true

    Cons

    okay lunch
    bye to the manager
    the world knows
    its okay to be okay
    she
    she is amazing

    Advice to Management

    ne


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