American Express Reviews | Glassdoor

American Express Reviews

Updated June 16, 2018
5,606 reviews

Filter

Filter

Full-timePart-time

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Stephen J Squeri
121 Ratings

5,606 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work life balance could be poor depending on which department you are in" (in 222 reviews)

  • "Slow decision-making - extremely process driven" (in 117 reviews)

More Pros and Cons

  1. "You will never want to work anywhere but Amex"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The industries best work life balance, 6 months maternity, pto and tons of financial perks. This is a very challenging role and company and you learn a ton! Everyday is rewarding. You will never want to work for another company again.

    Cons

    None! You get to work from home and are paid generously and the work is rewarding

    Advice to Management

    Continue training and developing and rewarding for financial performance


  2. "Trying to figure out its next steps!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Good culture, great people, good work-life balance. Overall, a sense of caring for its employees and customers.

    Cons

    A mismatched sense of where it should be, the vision from a enterprise level is clear, but the different departments sometimes work against each other and not together. Overall the company is trying to find its way as it needs to evolve to stay competitive.

    Advice to Management

    Work load is unbalanced, there are people that are overworked trying to change the company and drive new ideas forward. However, you also have people that do little to drive the future vision of the company and just want BAU. That is ok, but you need to invest in the people that will want to make a change. People have different skills and pace and you cannot always treat everyone the same. You will need to be more competitive in compensation for those that are innovative.

  3. "Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Express full-time

    Pros

    Great atmosphere, work life balancec

    Cons

    Pay is below market average


  4. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express part-time

    Pros

    nice people, good benefits, hours compensate

    Cons

    poor corporate scheme
    no moving up


  5. "Great brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in New York, NY
    Current Employee - Senior Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than a year)

    Pros

    Empowering culture that pushes action and accountability down in the organization. Lots of really smart people. Leverages youth to keep ideas fresh. Maintains opportunities for mobility around the company, as well as internationally.

    Great mission and consensus-driven culture is good exposure to getting things done the “right way” at the expense of speed.

    Cons

    Culture is trying to change from plastic, spend-centric, marginal impact to digital, always-on, disruptive. This is a top-down challenge (leaders whose instinct is to say “pound”, not “hashtag” when reading ‘#’). This process of culling longer-tenured leaders to replace with Gen X will be awkward and necessary.

    AmEx compensation is notoriously below-market. Before a recession, talent will be in flux.


  6. "Things have changed, but it was a great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager of Business Development in New York, NY
    Former Employee - Manager of Business Development in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    Excellent place to work, great employees and management that supports your growth ahd helps you succeed. A full new suite of products that bring value to business clients. OPEN was merged into GCP and things have changed since then. Larger goals and a need to work collaboratively at times on deals with other sales people which can be challenging.

    Cons

    While management is suportive they tow the company line.

    Advice to Management

    Keep supporting your people and invest in their growth.


  7. "Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    Good work life balance is the key in American express

    Cons

    Limited carrier growth opportunity as because of Senior Management policy.

  8. "Lead Technical Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time

    Pros

    - Best company to work for

    Cons

    Nothing to worry about this company. It's good


  9. "Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance in New York, NY
    Former Employee - Compliance in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 5 years)

    Pros

    Teamwork, organization, leadership cares about employees

    Cons

    New vision needed. Too many competitors

    Advice to Management

    Fresh


  10. "Interesting time to be at Amex"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    The company and industry are both facing tough challenges, so the work is very interesting. Work life balance is great

    Cons

    Pay is significantly below competitors, and the strong work life balance does not make up for the gap


Showing 5,606 of 5,949 reviews
Reset Filters