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      American Express

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      Merchant Services Interview

      Oct 30, 2015
      Anonymous employee
      Accepted offer
      Positive experience

      Other Merchant Services Interview Reviews for American Express

      Merchant Services Interview

      Apr 25, 2023
      Anonymous Interview Candidate
      Gurgaon, Haryana
      No offer
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at American Express

      Interview

      You take an assessment online where you will complete word problems, pattern solving, basic arithmetic, simulation based, typing test etc.. It can be a little challenging. Once passed, you may be invited to complete a digital interview with HireVue. You record yourself on video and answer basic questions regarding the role you applied for. If you have come this far, you may also proceed forward in a phone interview. My phone interview was around an hour and 20 minutes. I was asked very many questions regarding my score cards and phone metrics. They are looking for specific numbers, so be prepared. I was also asked several situational questions where they are looking for a STAR based answer. If you pass the phone interview, you will be asked to interview in person with a hiring manager. The hiring manager will also go over phone metrics and situational based questions. This interview was around an hour and 40 minutes for me. Very many questions were asked regarding experience and performance. Be prepared to have that information available and have an answer for the interviewer immediately. After all is done, they will contact you if they would like to offer you a position!

      Interview questions [7]

      Question 1

      What resonates with you about American Express?
      Answer question

      Question 2

      Tell me about your average AHT over the month in addition to average inbound calls taken over the course of that month. Explain your scores.
      Answer question

      Question 3

      Explain your performance from where you started to where you are now and what sort of resources did you utilize to help you exceed in your position.
      Answer question

      Question 4

      Tell me a situation where a customer was initially hesitant to take your recommendations, but you were able to make them comfortable enough to listen to you.
      Answer question

      Question 5

      Tell me a time where you went above and beyond your normal job duties to assist a customer and what was the outcome.
      Answer question

      Question 6

      Why are you interested in the merchant services position?
      Answer question

      Question 7

      Tell me your personal accomplishments and what you're most proud of.
      Answer question
      9
      Positive experience
      Easy interview

      Application

      I interviewed at American Express (Gurgaon, Haryana)

      Interview

      Asked about my previous experience and some logical questions. Also why you want to change your profile. Grilled a bit about my job gap. We're cooperative and helpful. The the the the the the

      Interview questions [1]

      Question 1

      Why did you change companies
      Answer question
      1

      Merchant Services Interview

      Jan 4, 2013
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at American Express (Phoenix, AZ) in Nov 2012

      Interview

      Applied online for merchant services position and got a call for a phone interview a few days later. The phone interview consisted of behavior type questions such as 'tell me a time when". I was set up an interview to meet in person before my phone interview ended. The face to face interview was very relaxed and nice. My interviewer again asked me behavior questions and gave me time to think and answer. I got a call within 2 days offering me the position.

      Interview questions [1]

      Question 1

      n/a
      Answer question