I applied online. The process took 2 months. I interviewed at Apple (Omaha, NE) in Nov 2015
Interview
I applied online. I interviewed at Home
Interviewing process took several months
First was a 5 minute phone call after submitting application online asking what is apple about and what I thought the job is about
The next was an hour long interview over Skype or Facetime with personal questions along with troubleshooting skills and roleplaying a call
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position