I had a friend who is a manager submit my resume through an official recommendation channel. I skipped the hiring event and went straight to and interview with the store manager over facetime. over a month after that I got a call about my final interview with the market leader. Both interviews were super relaxed and the market leader directly said it was more of a meet and greet than an interview. Because of the back channel recommendation, I had trouble getting my resume to show up on apple jobs, but the manager helped me complete the process.

The process involved an initial application followed by a screening call with a recruiter. This was followed by one or two interviews with team members, focusing on customer service, problem-solving, and cultural fit. The interviewers asked behavioural questions and scenarios related to handling customers and troubleshooting. Overall, the process was structured, professional, and gave a clear understanding of the role expectations.