They just want to know about you and how you exhibit good customer service. If you don't have experience, talk about times where you went above and beyond in your work. It's a mix of behavioral and professional style questions.
Interview questions [1]
Question 1
Tell about a time where you went above and beyond for a customer.
What's your understanding about this role?
Tell us about yourself.
Plusieurs entretiens, systématiquement en groupe. Processus assez long. Le plus difficile des entretiens que je connaisse. Parfois une longue attente avant réponse. Possibilité de repasser un entretien 6 mois après un échec.
Interview questions [1]
Question 1
Racontez une situation difficile et comment vous y avez fait face.
It’s a very long process so have patience. Sometimes they will give you feedback but if you are external you will just receive a turn down email. Keep applying. Apple says it’s not a NO. It’s a not now and that’s very true.
Famously competitive as always, my odds were better since I kept updating my resume whenever I was on the job search. They reached out to me first by email, I completed an application, and then had three rounds of interviews in total.
Interview questions [1]
Question 1
Tell me about a time when you had to work with someone hesitant to learn.