I applied online. The process took 1 week. I interviewed at AutoZone in Feb 2011
Interview
The interview started initially via a phone conversation and after passing that rather basic question and answer it moved to a 1:1 interview. The 1:1 took approximately 1 hour and consisted of the basic customer service questions. The interview then moved on to a Q&A on knowledge of troubleshooting automotive problems. The interviewer would describe a problem and then ask for possible solutions. After the troubleshooting Q&A we moved on to naming parts of the automotive system, such as name all of the parts in the front and rear braking system. The interview ended there and awaiting a background check.
Interview questions [1]
Question 1
The unexpected questions were the automotive troubleshooting questions. I was prepared for a business interview so I was caught off guard needing to put my other skills to use in a matter of seconds.
I applied in-person. The process took 4 days. I interviewed at AutoZone
Interview
It was very brief and easy, interviewer was respectful of my time and was able to ask the right questions and no fillers. Nothing should be done differently during the process.
Basic retail interview, was not very focused on car knowledge. Are you reliable, when can you work, and what are your goals basically were the focus. Store manager does all store level interviews
Took a test about cars. Was not too hard. Asked some questions about customer service. Pretty basic. Was offered the job a few hours later via email. One day of orientation.
Interview questions [1]
Question 1
What was a time you went the extra mile for a customer?