AutoZone Reviews | Glassdoor

AutoZone Reviews

Updated October 17, 2018
2,305 reviews

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3.1
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AutoZone Chairman, President, and CEO Bill Rhodes III
Bill Rhodes III
1,086 Ratings

2,305 Employee Reviews

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Pros
  • "You learn a lot and you have room to move up in the company" (in 57 reviews)

  • "20% discount (30% at select times)" (in 82 reviews)

Cons
  • "Upper management needs a good revamp" (in 182 reviews)

  • "Can be held to part time but given near full time hours" (in 123 reviews)

More Pros and Cons

  1. "Internal Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in Memphis, TN
    Current Employee - Auditor in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AutoZone full-time (More than 3 years)

    Pros

    AutoZone takes pride in having the best customer service experience as well as rewarding employees for their outstanding service. The company strongly believes in Individual Development Plans and helping the employees to achieve their goals.

    Cons

    No challenges to mention. The team is very open to learning of any existing challenges and finding a way to solve the problem.

    Advice to Management

    Continue to recognize and reward employees for their hard work.


  2. "PSM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours and job security.

    Cons

    Lower than average pay and stress.

    Advice to Management

    Increase wages.

  3. "Sm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AutoZone full-time

    Pros

    Room for advancement. cares about employees and cares about customers

    Cons

    i have no issues with the company


  4. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AutoZone part-time

    Pros

    It's a easy place to work and learn

    Cons

    Management doesn't really look out for you


  5. "Easy Job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Easy Job
    Time goes by fast

    Cons

    Pay is low
    Can get redundant


  6. "Love this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSM Part Sales Manager in Valdosta, GA
    Current Employee - PSM Part Sales Manager in Valdosta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AutoZone full-time (More than a year)

    Pros

    Great benefits
    Paid time off
    Maternity leave
    Great staff
    Great support system

    Cons

    Crappy customers
    Hiring/firing is twisted to many points required before you can be fired and takes 4 to 5 months to get someone in the system to be hired

    Advice to Management

    Redesign hiring system


  7. "Commercial Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Sales Manager in Douglasville, GA
    Former Employee - Commercial Sales Manager in Douglasville, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at AutoZone full-time (More than 5 years)

    Pros

    The company culture was pretty awesome. They were pretty good to promote from within. They give you a LOT of opportunity to advance if you demonstrate an actual desire to and have a good work ethic. They were quick to handle customers issues and often stood behind their employees.

    Cons

    I had a few crappy store managers over the years. Aside from the sales push from a corporate level, there isn't much accountability to how a manager handles their team members. There were some managers that were burning their employees out intentionally with their scheduling. BIG push on sales.

    Advice to Management

    Survey employees annually, and without the store manager overseeing it. Employees would be a lot more likely to expose their managers if they weren't in fear of being retaliated against.

  8. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager
    Current Employee - Retail Store Manager
    Recommends
    Approves of CEO

    I have been working at AutoZone full-time (More than 8 years)

    Pros

    Being empowered to take care of customer. The culture of putting customers first is still alive with AZ

    Cons

    New hires are mostly brought in part time. Hard to keep quality people when you can't always give them enough hours

    Advice to Management

    Focus more on giving people standard shifts than working on rotation


  9. "Commercial Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Manager in Bossier City, LA
    Current Employee - Commercial Manager in Bossier City, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AutoZone full-time (More than 8 years)

    Pros

    Solid and stable company long term career

    Cons

    No management control at store level

    Advice to Management

    Allow managers to manage


  10. "Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AutoZone full-time (More than 5 years)

    Pros

    I have been with the company for 7 1/2 years now. Have seen a lot of changes good & bad.
    20% Discount for employees
    Recognition Programs

    Cons

    Cons: 1) Really need to put terminals back to where Zoners are facing customers
    2) When you have a SM that has a store not staffed fully & the SM works 60 + hrs a week & is salary Upper Management should not expect them to help fill other stores.
    3) Stop Micromanaging. You want SM on the counters assisting customers & directing the TEAM, with all the emails, paperwork & conference calls that last an hour when do we find time to be on counters or even make the Commercial visits.

    Advice to Management

    I have myself ran 2 stores at same time for over 6 months (periods). These stores were hours apart. I have seen upper management do very little complimenting me. Always demanded more. My advice is as a TEAM of Autozone one person can only do so much. Without micromanaging every little thing. That is where you drive Great Managers away.


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