AutoZone Reviews | Glassdoor

AutoZone Reviews

Updated April 20, 2018
2,152 reviews

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3.0
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AutoZone Chairman, President, and CEO Bill Rhodes III
Bill Rhodes III
1,017 Ratings

2,152 Employee Reviews

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Pros
  • You'll definitely learn a lot about cars (in 54 reviews)

  • 20% discount (30% at select times) (in 79 reviews)

Cons
  • Upper management needs to follow through on a regular basis (in 172 reviews)

  • Nothing for part time workers and high turn over rate (in 118 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AutoZone part-time

    Pros

    Great customer service learning skill

    Cons

    Pay rate starts low in some areas


  2. "If you do your part you can move up in company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Ogden, UT
    Current Employee - Retail Sales Associate in Ogden, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AutoZone full-time (More than 3 years)

    Pros

    Great work environment depending on management

    Cons

    Need better medical and sick day guidelines need to change.

    Advice to Management

    Reward those who are showing they really care about their job

  3. "Parts Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Parts Sales Manager in Carlisle, PA
    Former Employee - Parts Sales Manager in Carlisle, PA

    I worked at AutoZone full-time (More than 3 years)

    Pros

    Good teams
    Rewarding helping some customers
    A lot of people recognize you that you may or may not remember.
    Fast paced can be fun
    Good yearly raise

    Cons

    They don't promote within as much
    Hard workers are taken advantage of
    Lousy pay
    Avoids paying overtime like a plague
    Not much advancement oppertunity
    Have to suck up to district manager for promotions unless you work hard enough to get recognition from higher up the scale.
    A lot of my team got horrible yearly raises even a few that worked really hard.

    Advice to Management

    Hire within and show more recognition for the people who do more work.


  4. "AutoZone 2018"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSM Part Sales Manager in Elizabethtown, KY
    Current Employee - PSM Part Sales Manager in Elizabethtown, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AutoZone full-time (More than 10 years)

    Pros

    Flexible hours, decent pay and a well known company.

    Cons

    Poor management of tasks/customer ratio.

    Advice to Management

    Allot more task hours to planos and cleaning/maintenance.


  5. "DC outbound"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Order Picker in Augusta, GA
    Former Employee - Outbound Order Picker in Augusta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AutoZone full-time (More than 3 years)

    Pros

    Above average hourly wage

    Cons

    Mandatory overtime hours are required

    Advice to Management

    Management is overall fair.


  6. Helpful (5)

    "store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AutoZone full-time (More than 3 years)

    Pros

    The job itself is great! I love the parts, the store, my employees, my customers, learning new things daily even though I'm 4 years into this job, and I love being a female in a male dominated field so I can show other females that auto mechanics and the like of is not beyond them! It used to feel like coming home every time I walked through the doors.

    Cons

    Witt and hours. Plan and simple. Customers come, customers go, some are great, some not so much, but they all become your priority, which is what it should be. AZ portrays itself as such a customer, employee, and family orientated company, I fell hook, line, and sinker. I took the store management position after much thought and personal struggle of my time spent with my family and the job and customers I absolutely adored. The thought of not being there hurt as bad as the thought of less time with my family. In the end, I took the position. The job, the work, the time (usually 60-70 hours a week) is hard, but I push through, my family and my work family depend on me. But to work 70 hours a week, do my job with complete efficiency, and be good at what i do, and I am damn good at my job, being constantly beat down over packets of grease and lube and extras the customers don't always want and/or need, is a soul crushing thing. 70 hours away from my children and husband, completely loyal and happy customers, happy employees, and better actual earnings cash wise than the previous years, I'm still being told its not good enough because my team have not sold enough check out challenges, witt packets, or add ons, or signed up enough new people to a rewards card in a town so small, we've signed most people up 2 or 3 times! I don't need a pat on the back for the good I do, but I don't need a knife in it either over a number they think should be higher. I love my job, can't imagine my life without it, but sadly think I'm not far from stepping away from what was something I used to look forward to.

    Advice to Management

    Go back to what Auto Zone was meant to be, a customer and employee prioritized company. Stop pushing loyal people to do things out of their character to put numbers on a paper that at the end of the day are doing nothing but causing unjustified stress on you and your employees. KPIs do nothing but stress you out, causing the stress to flow down the chain of comand to the point the job is no longer enjoyable for you, your managers, and every hard working employee actually doing the work to put money in AZ's bank account.


  7. "It was great. Other companies tend to compensate a little better and have a better system to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Parts Sales Manager in Clarksville, TN
    Current Employee - Parts Sales Manager in Clarksville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AutoZone full-time (More than a year)

    Pros

    Easy job no matter how busy the day gets. Pretty stress free environment in general. Easy to learn. Good college job.

    Cons

    Old computer systems are very outdated and tend to lose costumers. Company feels very behind on the times. Like most.

    Advice to Management

    Update your system

  8. "Great Place to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AutoZone full-time

    Pros

    Structure, Opportunity, Leadership, Learning Opportunity

    Cons

    Late hours, Customers with problems, Weekends


  9. "Part Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AutoZone part-time (More than a year)

    Pros

    Good learning experiences about parts and how to trouble shoot somewhat.

    Cons

    The hours may not be enough.


  10. "Commercial manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AutoZone full-time (Less than a year)

    Pros

    This position is my passion you deal with shops and sell to professional mechanics it's extremely stressful but the schedule is good.

    Cons

    The company puts some unrealistic moving targets that you have to obtain in order to bonus out also its extremely understaffed

    Advice to Management

    Make sure to secure a good base pay and never believe anything about a possible bonus to componsate pay.


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