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      Booking.com

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      Customer Service Team Lead Interview

      Nov 15, 2016
      Anonymous employee
      Barcelona
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Booking.com (Barcelona) in Dec 2013

      Interview

      3 stages, phone interview then a 1-2-1 interview then a group interview with the other candidates. Presentation of the company and a task to complete on statistics Nice people, managers were involved. Interview was not so difficult The interview took the whole day so prepare for that

      Interview questions [1]

      Question 1

      Experience, difficult situations, standard
      Answer question
      1

      Other Customer Service Team Lead Interview Reviews for Booking.com

      Customer Service Team Leader Interview

      Sep 23, 2024
      Anonymous employee
      London, England
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Booking.com (London, England)

      Interview

      It was for half a day, so a fairly long process. It covered lots of different things, including interview, walk around and team tasks. Follow up interview on a different day

      Interview questions [1]

      Question 1

      How would you manage underperformance
      Answer question

      Customer Service Team Leader Interview

      Apr 20, 2020
      Anonymous Interview Candidate
      Amsterdam
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 months. I interviewed at Booking.com (Amsterdam) in Dec 2019

      Interview

      The worst recruitment process I've had in years. I have applied in November and my first interview was scheduled at the beginning of December. Overall, the recruiter was very friendly and nice, I’ve sincerely enjoyed our cooperation. However, the company has turned out to be highly unprofessional and here’s why. I have successfully passed 2 stages of the process (which took around 2 months). During the second stage of the recruitment process, I was abroad intending to move to the Netherlands in a couple of weeks. Having discussed my planned date of arrival to the Netherlands over email, I was assured that this won’t have any impact on the final decisions and that the date of my arrival works for them perfectly. Before my arrival in the Netherlands, I have received a confirmation that I have successfully passed the second stage of the process. Therefore, the recruiter asked me to share the suitable dates to come to Amsterdam for the in-person interview. Unfortunately, my emails were ignored. 2 weeks after my arrival and the planned date of the interview, after 3 unanswered emails, the company has contacted me to inform that “they needed someone faster”, so they’ve decided to hire another person. I sincerely hope that you treat your current employees better than the potential ones. As a hiring manager, I have never faced something like this in my entire career.

      Interview questions [1]

      Question 1

      Standard phone interview questions, questions regarding people management and what takes to be a good team leader.
      Answer question
      1

      Customer Service Team Leader Interview

      Apr 11, 2019
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Booking.com

      Interview

      Applied back in January, didn't hear anything not even a generic rejection email, so chased up and finally got a standard phone interview invite via email asking when I would be available to speak. I replied giving a couple of time windows and my landline number to call ( as mobile reception when I am isn't great). Both windows pass without call, so I chased their internal 'recruiter'. I received a missed call on my mobile and no message or follow-up email left. I later discovered by Googling the number this was from Booking. A day or so later, I received the most patronising, arrogant reply along the lines of 'You weren't available, we've moved on, try again next time, have a fantastic weekend!' Needless to say, I was not amused by this, so I outlined my complaint to senior individuals, reasonably expecting an apology and a commitment to investigate their appalling approach. A few days passed and today, I receive a call from the ‘recruiter’ asking why I was unhappy!?! He totally failed to grasp the reasons for my complaint and that coupled with his sheer arrogance and patronsing manner, along with the failure to respond of the senior people I took the trouble to write to makes me feel I've had a lucky swerve, as clearly, this company suffers from a rotten culture eminating from the top and cascaded downwards. What an awful, awful experience! AVOID!!!!

      Interview questions [1]

      Question 1

      Didn't get that far unfortunately / fortunately!!
      Answer question