Firstly I had some online tests to check my language level, how I would act in a situation when there’s a problem with guests and hotel and main aspects of personality. The second step was receveing a call from a guy asking these typical questions like “tell me a situation in which working in a team was important, a difficult situation with a customer and how you handled it, what do you know about Booking.com, what can you bring to the company etc”. Then, I was invited to a group interview, in which we started with language tests (very easy), a group activity (they give you a list of items you should analyse if a mothership landed on the moon and you get lost 200 miles from it, which ones you would pick to come back to the main ship, like oxygen, water, map, ropes etc. Next step: waiting a lot until the personal interview and role play: “why Booking.com? What’s important about customer service? Tell us a situation you solved the problem of a customer etc’”. About the role play, a guest arrived in the hotel and notice the room was horrible, very different from the pictures in the website. Solve the problem”. About four hours in total. Next day I received another call with questions like “how would you convince I should visit your hometown”.