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      Customer Service Advisor Interview

      Sep 30, 2019
      Anonymous employee
      Manchester, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Booking.com (Manchester, England) in Sep 2017

      Interview

      the interview took no more than 20 min. I was asked about my attitude toward working under pressure, my behaviour towards colleagues and my soft skills to manage customers at the phone. The second part of the interview was basically a translation from italian to english and from english to italian to undestrand if I could fit that role or not.

      Interview questions [1]

      Question 1

      How so you deal with colleagues who are not appealing to you?
      1 Answer

      Other Customer Service Advisor Interview Reviews for Booking.com

      Customer Service Advisor Interview

      Aug 19, 2025
      Anonymous employee
      Manchester, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Booking.com (Manchester, England)

      Interview

      Quite easy, basic questions. With a little preparation and right attitude you'll get through it. If you ask chat gpt to give you basic questions you will know enough, to pass the job interview.

      Interview questions [1]

      Question 1

      Ok so tell me about yourself?
      Answer question

      Customer Service Advisor Interview

      Mar 4, 2024
      Anonymous Interview Candidate
      Manchester, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Booking.com (Manchester, England) in Feb 2024

      Interview

      First language test then video scenarios. If you pass these then quick phone interview and then Zoom interview with one of the managers and someone taking notes. Zoom Interview is very lengthy about 1 hour and you need to be a great storyteller to get anywhere. My advice would be, it is not worth the effort for just another call center role, they do not even have the courtesy to respond to your email when requested any update and feedback after a week.

      Interview questions [1]

      Question 1

      Describe when did you deal with conflict at work? What motivates you when working from home?
      Answer question

      Customer Service Advisor Interview

      Jan 15, 2024
      Anonymous Interview Candidate
      Manchester, England
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Booking.com (Manchester, England) in Jan 2024

      Interview

      Someone called me from Spain with a heavy accent. So it was a little difficult for me to understand what she said. It was a short conversation. She asked some technical questions and about my previous work.