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      Sr Customer Success Manager Interview

      Feb 1, 2021
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Box (Seattle, WA) in Dec 2020

      Interview

      It was a straightforward process: I had an initial phone screen from internal recruiter for 30 minutes. Next up was a Zoom meeting with hiring manager. The last step was an interview loop with 4 different people on the team and a 20 minute presentation.

      Interview questions [1]

      Question 1

      Tell me about a time that you had to deal with a difficult client and what did you do.
      Answer question

      Other Sr Customer Success Manager Interview Reviews for Box

      Senior Customer Success Manager Interview

      May 4, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Box

      Interview

      Standard process: recruiter screen, hiring manager, peer interview, executive interview, presentation. I was shocked that I went through weeks of interviews and after the final round presentation the feedback I received was that my presentation was lacking because I didn't know the product/do my research. I'm sorry, but I was honest with you during the interview process that I work 50-60 hr weeks so in what world do you believe that someone will have time to fully learn your product for an INTERVIEW

      Interview questions [1]

      Question 1

      Tell me about your experience managing higher education clients
      Answer question

      Senior Customer Success Manager Interview

      Feb 16, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Box

      Interview

      The interview process has 4 rounds. Everyone was super friendly and the interview was more geared towards personality assessment. The technical questions were more so to gauge thought process. Overall I enjoyed the interview.

      Interview questions [1]

      Question 1

      How did you hear about Box?
      1 Answer