Customer Experience Assistant applicants have rated the interview process at Brilliant Earth with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 41.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Assistant roles take an average of 9 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Brilliant Earth overall takes an average of 15 days.
Common stages of the interview process at Brilliant Earth as a Customer Experience Assistant according to 4 Glassdoor interviews include:
One on one interview: 20%
Presentation: 13%
Phone interview: 13%
Drug test: 13%
Skills test: 13%
IQ intelligence test: 7%
Background check: 7%
Personality test: 7%
Group panel interview: 7%
Here are the most commonly searched roles for interview reports -
Three part process consisting of phone screen, follow up phone interview, and longer Zoom interview. Not too hard at all, just be professional and make sure you have a good internet connection.
I applied online. I interviewed at Brilliant Earth (San Diego, CA) in Aug 2022
Interview
There’s a phone interview that takes about 20 mins. An online quiz about customer support that take 45 mins and a zoom interview that takes about an hour. Follow that they asked for 3 references and a background check.
I applied online. The process took 1 week. I interviewed at Brilliant Earth (San Diego, CA) in Sep 2021
Interview
1) Apply with a Cover Letter
2) Initial Phone Interview
3) Quiz and Mock Customer Inquiry Test
4) Final HR Interview
5) Background Check and References
6) Accept
The process for me was expedited due to the short staff. All was completed in about 10 days.