I've seen a few posts on here from people who were unsuccessful at their assessment days and I don't think they're seeing the bigger picture. whether you dress with your hair in a bun or down or wear a skirt or trousers as long as you look smart that's all they care about, they want the right type of people, everything else they can teach. It might seem like strong candidates go home but really you just don't know how they perform in their activities, if you're a nice person, have experience of working in a team and working in customer service it will all come natural, everyone is really nice and they try and make the day as enjoyable as possible. I haven't yet heard back whether I've been successful or not but hoping I'll hear soon. If you well prepare and have the relevant experience no reason why you can't do well.

Easy and friendly people. Did an online interior. Breakout rooms for one on one sections. Asked to read a sheet then asked questions about my experience. How I have handled previous situations. Used star formula went very well.