British Airways Interview Questions | Glassdoor

British Airways Interview Questions

Updated Feb 19, 2017
176 Interview Reviews

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  1.  

    Global Commercial Graduate Programmer Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at British Airways (New York, NY).

    Interview

    The first stage consists of a number of online tests, which become more challenging through the process. These consist of numeracy, 2 situational and verbal reasoning. The second stage is a first round assessment centre. This involves several group exercises, tests and interviews. The final stage is an interview with 2 senior managers from the programme area.

    Interview Questions

    • What group is British Airways part of?
      What are the current threats facing British Airways?
      What do you expect to be doing during the programme?  
      Answer Question
  2. Helpful (9)  

    Flight Attendant Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    The process took 5 days. I interviewed at British Airways (New York, NY) in September 2016.

    Interview

    Online Assessment - I think it was a very good assessment, but I think the conversion question should've been saved for perhaps after training for the airlines. There are a couple of practice questions in the beginning to give you an idea of what it is like.

    Interview Questions

    • Conversion of Russian Rubles from British Euros   1 Answer
    • The 3rd question required use of the departing/returning flights schedule they had listed.   1 Answer
    • There were a lot of scenario questions as if you were a flight attendant, for example if you had a passenger with their friends during a holiday walking up and down the cabin making a lot of noise how would you handle that and it gives you multiple choice so it's very easy   1 Answer
    • Another scenario question was you had a couple on their anniversary and they got separated and it ask you multiple choice questions of how you would handle it.   1 Answer
    • Another scenario is where a young man returns to his seat and calls loudly demanding another whiskey and you have an opportunity in multiple choice answers to determine how you would handle the situation.   1 Answer
    • I little girl is awake and on the flight due to the disturbing noise of the group of people being loud and unruly, you are asked how you would handle this, with answer such as give her an eyepatch, offer her a drink and her parent and apologize for the disturbance, etc.   1 Answer
    • The third section was timed for 20 minutes and you read a paragraph such as customer service of companies describing benefits, it is the same as the assessments that you took in middle school and high school and they want to see your thinking skills and your asked the overall general objective of the subject.   1 Answer
    • Another question was that you were on a flight with Mets play Japanese speaking passengers, two of the crew were assigned to the back. It is another scenario of what would you do, ask the senior crewmember to assign one of them to their front with you, ask one of the crew members to work with you, etc.   1 Answer
    • While serving meals, one of the passengers wants to know what is the ingredient of the meal, and your colleague is brand-new, and you have to determine whether you leave your colleague to go look up the ingredients of the meal, ask her to go look up the ingredients of the meal while you continue serving the passengers alone, etc.   1 Answer
    • Scenario: The flight has been delayed and you have announced it to the passengers, a few of the crew have been rather noisy, and one of them demands a cocktail loudly. What would you do, apologize to them for the delay, ask the captain how much longer it's going to be, offer him a drink, tell him to please be quiet as he's disturbing other passengers and offer him a soft drink, etc.   1 Answer
    • A passenger sitting between two of her friends is not feeling well and they have called you over, do you invite her to move to an empty seat in the back where you can keep an eye on her, ask the captain to come visit her at her seat to make sure she hasn't been drinking too much, ask her what her symptoms are.   1 Answer
    • The third section ask you to prioritize a lot of your skills and characteristics in order. you not are not allowed to choose the same answer twice and sometimes there are not sufficient answers that my accurately reflect your views or values. For example, when you check strongly agree, somewhat agree, neutral, definitely do not agree, etc. you end up being forced to choose do not agree or neutral even though you may feel strongly about it because the question doesn't allow you to choose The same option twice, which shows that they are looking for what you feel strongest about.   1 Answer
    • One of the prioritizing subjects was how much you like to help people, encourage people, etc.   1 Answer
    • A lady with a broken foot has an inside state with crutches she wants to sit near the aisle you have multiple choice answer such as offering to take her crutches and bring them when she needs them, or asking a nearby passenger if he would switch seats, etc.   1 Answer
    • I child does not get her vegetable plate and the parent is upset because she does not eat meat. You offer to go ask other colleagues in other sections of the plane if they have something suitable, you explain to the passenger how to pre-order a vegetarian plate and offered to give them a complaint card to fill out, you tell them you will go look to see if there are any other vegetable plates left over, you offered to give the passenger A fruit plate, etc.   1 Answer
    • For me, the most difficult questions which I found surprisingly on the assessment, if conversion of euros to Russian Rubles etc.   1 Answer
    • I just completed the online assessment so naturally, I have not been contacted by the airlines. It is weekend. However, they did send me a follow up email when I did not complete the assessment right away. I was just fixing to commence the assessment when I receive the email as today was my first day off and I had been very busy and work long hours all week.   1 Answer
  3. Helpful (10)  

    Customer Service Agent Interview

    Anonymous Employee in John F Kennedy Airport, NY
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at British Airways (John F Kennedy Airport, NY) in June 2015.

    Interview

    Once I applied online, I received a phone call. I was ask a few question on the phone. Once that was over i was asked to come in to complete an online questionnaire. A day or two later i was asked to come in for F2F.

    Interview Questions

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  5. Helpful (5)  

    Customer Service Agent Interview

    Anonymous Employee in Jamaica, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at British Airways (Jamaica, NY) in April 2015.

    Interview

    Phone call drive in, take test, go back for 2nd interview. Dress to impress as you are not only representing yourself you are trying to represent why you're a good fit for British airways. During the interview be yourself they know when you're not being yourself.

    Interview Questions

    • What was your favorite job on your resume?   1 Answer
  6. Helpful (3)  

    Passenger Service Agent Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at British Airways (New York, NY) in April 2015.

    Interview

    I applied online on March 20. You have to do 30 questions of English/Mathematic test in 8 minutes. The company said there is no one can finish all on time, just try your best. Also, you have to do the personality test, there will be ideal answer and real answer. I then receive a call from BA a few days later and ask me to come to their office the following Monday for another computer test. The test is similar to what I did online, but it is 50 questions in 12 minutes. After you pass, they will schedule you a 2-to-1 interview.
    Some questions in 2-to-1 interview:
    1) tell me a time when you handle angry passenger.
    2) if the passenger is having a oversize carry on baggage, how will you tell the passenger to check that in?
    3) is there anything you would like to change in your working environment?
    4) how do you work with difficult coworker?
    5) what if your supervisor keep asking you to perform different duty?
    6) what will you do when a customer ask you to do something when you are inconvenience?

    Interview Questions

    • Tell me a time when you handle angry passenger.   1 Answer
  7. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Employee in John F Kennedy Airport, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at British Airways (John F Kennedy Airport, NY) in April 2015.

    Interview

    You must take an exam that is similar to the SATs math and writing. If you pass they interview after that. They asked a few questions about customer service experience and how you would react to security situations.

    Interview Questions

    • My interview was awhile ago now but I will give a general idea of the question. If someone had a very heavy bag how would you deal with the situation?   1 Answer
  8.  

    Reservation Sales Agent Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. The process took 6+ weeks. I interviewed at British Airways (New York, NY).

    Interview

    This was very odd - I had two telephone interviews - I suppose this was a way of assessing my skills which I would use on the job. Only after "passing" those interviews, I was invited to an all-day workshop type meeting with multiple applicants. During the course of the day, applicants would be asked to go individually into another room and some did not return - I later found that they were rejected and left via another exit. The good thing is most of the interviewing was done by people actually doing the job - with Human Resources involved only at the last stage.

    Interview Questions

    • Tell me about a time when you had to disagree with your manager, and how did you handle it.   1 Answer

    Negotiation

    there was no negotiation - this was a unionized position

  9.  

    Ticket Agent Interview

    Anonymous Interview Candidate
    No Offer

    Application

    I applied through a staffing agency. The process took 2 days. I interviewed at British Airways.

    Interview

    Went to a job fair they had. A pierce of general advice: If they have a 2-day thing, go the 2nd day, it is usually not as busy. There was a 3 hour wait but said we could come the next day. I did, arrived an hour early. Seen quickly. Interview was straight-forward and the guy who did it was nice. Did not say it out right but subtly told me that he did not feel I was qualified for the job, but told me not to give up. They job always looking to employ about a dozen people out of a few hundred that applied, they wanted people with ample experience. If you were slightly considered, they passed out to another process of forms and ID verification. If not, a thanks for coming we'll call you by Sunday if interested.

    Interview Questions

  10.  

    CSA Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at British Airways (New York, NY) in March 2014.

    Interview

    Was very smooth. Interviewers were very friendly and courteous. They made you feel welcomed. Just relax and put your best foot forward. They made me feel as if I were talking to one of my peers.

    Interview Questions

  11. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Employee in Jacksonville, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    Application was online. I next recieved a phone call followed by an email invitation to take a test on a computer consisting of scenarios to apply common sence solutions to customer questions and complaints. Applicants are then tested on very basic math problems as well as computer keyboard skills.

    Interview Questions

    • What job do yuo expect to be doing in 5 years?   1 Answer

    Negotiation

    Nonexistant. It was a union job.

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