I applied online. The process took 2 weeks. I interviewed at Brookdale Senior Living (Brentwood, TN)
Interview
Included an on-the-spot mock call, where the interviewer pretended to be a customer with complaint and evaluated how I handled the "call" on the spot. They were looking for the ability to redirect and calm down the customer.
Interview questions [1]
Question 1
What is an example of a customer service experience where you have gone above and beyond?