I applied in-person. I interviewed at Brown & Brown Absence Services Group
Interview
The interview was very formal, easy questions ask, lay back management. Provided great explanation for the position and expectations. Interviewed with 2 people. The interview lasted 45 minutes, they gave me a tour to see each department. The employees seems friendly and professional.
I applied online. The process took 4 days. I interviewed at Brown & Brown Absence Services Group (Wakefield, MA) in Apr 2013
Interview
I interviewed with 3 supervisors. They specifically are looking for people that have worked in a call center environment and have worked with KPIs and/or other forms of quotas. Medical terminology is really needed to be successful at this job, but the supervisors are not trained in medical terminology themselves, so they don't feel it's necessary. Only one of the 3 supervisors worked as a Client Advocate.
Interview questions [1]
Question 1
I asked them what the turnover rate was like and if they ever laid anyone off. They seemed to be caught off guard by this question, and were not forthcoming with their answers.
I applied online. The process took 1 week. I interviewed at Brown & Brown Absence Services Group (Lake Mary, FL) in Jun 2019
Interview
Quick and easy. No need to get worked up and nervous about the interview. They just wanted to talk and get your honest opinion. I think they want to make sure people can apply empathy to the clients and handle stressful situations.
Interview questions [1]
Question 1
What frustrating situation have you been in and how did you fix it?
I applied online. The process took 1 week. I interviewed at Brown & Brown Absence Services Group (Daytona Beach, FL) in Jan 2019
Interview
The interview process was smooth and the recruiting team was nice. I was interviewed by 2 people and answered a series of questions about past experience. Everyone was punctual and set next step expectations.
Interview questions [1]
Question 1
Name a time you had to deal with a difficult customer?
