I applied online. The process took 1 day. I interviewed at CDW (Vernon Hills, IL) in Jun 2016
Interview
I applied online. Got a call to set up a phone interview. The day of the phone interview I did not get a call. They flaked on my interview. I was very disappointed and thought it was very rude.
We're sorry to hear this was your experience with CDW. We take pride in our service delivery and would like the opportunity to address your concern. Please feel free to call me directly and I can look into the details of your experience 312-705-0157. Thanks for sharing your feedback.
Other Customer Solutions Representative Interview Reviews for CDW
I applied through an employee referral. The process took 3 weeks. I interviewed at CDW (Vernon Hills, IL) in Jun 2015
Interview
Had a friend who worked at CDW said it was a great company and even gave me a referral. I applied and was contacted for a phone interview shortly after. The phone interview was simple enough, basic questions on my strengths/weaknesses what I wanted to achieve for the future. A week later I was invited to an in-person interview with the Senior Manager of Customer Relations. The interview was pretty simple, fairly easy behavioral and experience questions. About another week after, I got a call from a second round interview, where they had me do a quick proficiency test on their claims system. overall a fairly easy process but in the end they went with a more experienced candidate.
Interview questions [1]
Question 1
Q: In your past work experience, how did you handle a particularly angry customer?