I applied online. The process took 1 week. I interviewed at Capital One (Richmond, VA) in Mar 2010
Interview
The interview was fairly straightforward, emphasis on knowledge of call center metrics, coaching and leadership abilities. In person is much more difficult than the initial assessments, be prepared and brush up on your responses. The management team will attempt to trip you up on your answers. There seems to be an emphasis on identifying inconsistencies.
Interview questions [1]
Question 1
Talk about a time you were able to persuade someone to see things your way.
Robotic process and hiring manager was not involved in the interview process. Some interviewers were distracted and weren't paying attention to responses. Overall, I would rate the experience as an average.
Interview questions [1]
Question 1
Tell me about yourself and why did you choose Capital One
I applied through other source. I interviewed at Capital One (Chesapeake, VA) in Mar 2017
Interview
Questions are specific, action, results, timely questions . Be personable show your personality, talk about drive, results, and future goals. More than one person will interview you be prepared. Interview the interviewer asking questions about goals, growth training. help in the first 30 days to get acclimated.
Interview questions [1]
Question 1
I asked about expectations, future goals, growth in my job, and learning.
I applied online. I interviewed at Capital One (Virginia Beach, VA) in Oct 2016
Interview
Behavioral and Job Fit Inerview. It takes forever for them to notify you of the next step. No follow up almost a week after the interview. I think they should notify you within 72 hours.
Interview questions [1]
Question 1
Tell me about a time where a team member did not pull their own weight while working on a project. What steps did you take to address the issue and what was the final outcome.