The interview process was lengthy but were fairly easy. Everything was virtual or on the phone. After the interviews I received an a call with an offer and a follow up email right after.
phone interview, in person interview that asked about your job history and then they process was behavior style questions. After the interview got a call from the recruiter a couple days later and accepted the position.
I applied online. I interviewed at Capital One in Jan 2018
Interview
Behavioral and Customer Service oriented. One on one interview. Allot of situational questions. Setting up and getting, and going through the process was easy. I heard back the same day.
Interview questions [1]
Question 1
Tell me about a time you were trying to help the customer, but policies didn't allow it.