I just spent my whole night completing an assessment for what seemed like a call center role, only to be rejected immediately after answering personal questions about my high school education, age, and when I started providing for myself. It felt incredibly uncomfortable and awkward. This experience was violating, and to top it off, I got immediately denied by a computer and told to apply again in 6 months. I won’t be doing that.
Interview questions [1]
Question 1
Behavioral, age, education, call center, answering phones, data entry.
I applied online. The process took 2 weeks. I interviewed at Capital One (Richmond, VA) in Apr 2024
Interview
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When interviewing for a Capital One customer service role, expect questions about your experience handling difficult customers, resolving complex issues, going above and beyond for clients, and demonstrating strong communication skills
Interview questions [1]
Question 1
Describe a situation where you had to deal with an upset customer and how you resolved the issue.
I applied online. I interviewed at Capital One (Richmond, VA) in Mar 2022
Interview
Very simple and straightforward. There is multiple interviews that try to see if you are the best fit for the specific job. Ask you questions about your past experience and how you used it to grow in your work ethic
Interview questions [1]
Question 1
Tell me about a time when you handled a challenging situation.