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      Service Manager Interview

      Mar 2, 2015
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      The process took 4 weeks. I interviewed at CarMax

      Interview

      Applied on LinkedIn. Recruiter calls a few days later. Basic questions on background, then immediately tells me she's convinced I'm her guy. I then interview with an HR rep, who in conclusion tells me she going to set up my on site face to face. 4 hours in the center with a dept. manager then Ops manager, took an assessment. Was then set up to meet with RVP 3 hours away. 1.5 hour interview with RVP and HR. RVP talks about my training and how I can come home on the weekends..... Then.... Immediately states "ok, well, we have others in the pipeline, so we'll be in touch!". I knew I was done, and mind you I've Ben unemployed for 5 months and they put me through all this? (Downsized not fired). Basically there is only 1 sole question hat means hiring you or not. "Can you live out of a van, and wander from state to state, city to city, on a dimes notice, your whole caccareer

      Interview questions [1]

      Question 1

      STAR method all about employee engagement and customer service. Also about talent management.
      1 Answer

      Other Service Manager Interview Reviews for CarMax

      Service Manager Interview

      Jun 3, 2023
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at CarMax (Dallas, TX)

      Interview

      Multiple interviews throughout the week with multiple managers at different levels. Interview was based on getting to know you and behavioral type questions. Team members were professional and personable and you could tell they enjoyed working for the company.

      Interview questions [1]

      Question 1

      Tell me about a time you had a difficult customer situation. How did you handle it and what was the end result.
      Answer question

      Service Manager Interview

      Dec 9, 2012
      Anonymous employee
      Virgin, UT
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at CarMax (Virgin, UT) in Mar 2011

      Interview

      I was called for an interview withing 7 days of completing the application. I sat down with 2 managers that asked several questions based on thier competency modles. They were looking for very specific answers not a broad or in general answer. I was passed to a 2nd interview with the senior manager who asked a few questions about prior work experience. Lastly I was interviewed by the Regional Vice President who was probed deep into my prior work experience asking quesiont after question. After that i was offered the position and a drug screen.

      Interview questions [1]

      Question 1

      Tell me about a time when you gave someone extra responsibility and they failed. They will ask you questions that you have to admitt fault and humility. Most people dont do very well at them. My advise is think of some very specific answers and tell them what you would do diferently next time.
      Answer question