CarMax Reviews | Glassdoor

CarMax Reviews

Updated February 26, 2017
1,791 reviews

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Full-time Part-time

3.6
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CarMax President & CEO Bill Nash
Bill Nash
66 Ratings

1,791 Employee Reviews

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Pros
Cons
  • Working on the customers time so there isn't always a healthy work life balance because sales is entirely commission based (in 64 reviews)

  • Long hours in the beginning months (in 93 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (62)

    "Great people to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Writer in Roseville, CA
    Former Employee - Service Writer in Roseville, CA
    Recommends
    Positive Outlook

    I worked at CarMax full-time (More than a year)

    Pros

    The great opportunity to work within the automotive industry. Not only do you build relationships with those within your own dealership but you also network with other dealerships and vendors that provides support to the CarMax staff and customers.

    Cons

    A company growing at a fast pace and is open to cross training and promoting from within creating many opportunities at either the dealership you work at or the possibility of transferring to others

    Advice to Management

    To continue looking within at existing talent and providing the opportunity to promote those who wish to work toward growing their careers within CarMax


  2. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CarMax full-time (More than 3 years)

    Pros

    Best sales training in the retail industry

    Cons

    Hiring process is very lengthy and exhausting.

    Advice to Management

    Change the way internal applicant interviews are conducted. I was asked questions that I could only answer with experiences from past employers.


  3. "Sales Consulant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Easy to sell cars, due to large amount of customer traffic.
    Very extensive training

    Cons

    Work lots of weekends. You can schedule yourself off, but those are the days where you will make the most


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Assistant business office manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Business Office Manager in Raleigh, NC
    Former Employee - Assistant Business Office Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CarMax full-time (More than 3 years)

    Pros

    I worked my way up in the ranks with this company. From a business office associate to ABOM. I had a great GMband Business office manager who did everything they could do to help me learn and grow within the company. generally willing to work with school schedules if you are in high school or college.

    Cons

    Retail hours for car selling goes until 9 pm and 10 pm on the weekends. Most car dealerships around me closed at 6. Compensation was just okay. For all of the work you do and micromanaging from regional VPs it was barely worth it. There is a bonus plan in place, but that's if you hit the quota.

    Advice to Management

    Less micromanaging each aspect of the office. Take it a little easier on Business Office Associates since you are paying them $11 an hour for basically being a DMV admin. Too many reviews that happen too often. Not enough time to be able to report if you've reached your goals. The turnover rate for BOAs is the pay. You really expect some high quality work from a pool of people who get paid 11$ an hour


  6. "Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Naperville, IL
    Former Employee - Buyer in Naperville, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CarMax full-time (More than 3 years)

    Pros

    Advancement opportunities. Fun work environment. Stellar benefits package.

    Cons

    Retail mindset. Entry level salary compared to industry average. Very corporate and micro-manage attitude at times.

    Advice to Management

    Stick to your original company values as you continue to grow. You're starting to lose sight of that.


  7. Helpful (1)

    "a good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax part-time

    Pros

    good benefits and teamwork environment.

    Cons

    work life balance is hard


  8. Helpful (1)

    "Sales Consultant - Presidents Club"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Beaverton, OR
    Former Employee - Sales Consultant in Beaverton, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax part-time (More than a year)

    Pros

    Fun and friendly environment
    Flexible with hours
    Great compensation
    Lots of growth opportunities

    Cons

    Potential customers have bad credit and/or made bad decisions and it can be difficult/uncomfortable to delivery unfavorable news

    Advice to Management

    Keep up the great work!


  9. "Great company - Opportunity for advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ABOM in Louisville, KY
    Former Employee - ABOM in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CarMax (More than 5 years)

    Pros

    Flexible schedule. Good pay. Opportunity for advancement. Love the people I work with. Easy to talk to management. Employee discount is good as well

    Cons

    Always "Driving What's Possible" which means that we do what's right for the customer and going outside of policy most of the time


  10. "current"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    family oriented, flexibility in hours

    Cons

    low hourly wage, only one financial office


  11. "Good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax (More than 3 years)

    Pros

    Good money for selling cars

    Cons

    Long hours in the beginning months



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