CarMax Reviews

Updated May 14, 2021

To filter reviews, or .
3.7
66%
Recommend to a Friend
77%
Approve of CEO
CarMax President & CEO Bill Nash
Bill Nash
1,210 Ratings
Pros
  • "I went from cleaning cars to selling(in 207 reviews)

  • "Good company great benefits payswell(in 201 reviews)

  • Cons
  • "Long hours weekend hours and not enough staff(in 167 reviews)

  • "Work life balance could be a little better(in 155 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of CarMax and is not affected by filters.

    Want more demographic options?
    1. 4.0
      Current Employee, more than 1 year
      Featured Review

      Very inclusive

      Aug 6, 2020 - Customer Experience Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      An inclusive environment for POC and lgbtq. The company is very open about BLM and we often have open discussions or “town halls” to speak on daily issues wether it’s about work or outside of work Great benefits

      Cons

      I wish i was able to change my schedule. I work 12pm to 9pm

      20 people found this review helpful
    2. 5.0
      Current Employee

      Great Company to work for.

      May 13, 2021 - Business Office 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible Time Away, Leaders that care, internal growth support.

      Cons

      Pay is not always competitive depending on department.

      Be the first to find this review helpful
    3. 5.0
      Former Employee, less than 1 year

      Caveman meet Carmax -- operating a business in the stone age.

      May 10, 2021 - Cec in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      At first, working from home but after awhile it's unappealing because there is a disconnect from any culture.

      Cons

      Micromanagement, low hourly pay for the amount of work required, bonus structure is confusing, management gives cookie cutter answers, managers were know it alls.

      Continue reading
      Be the first to find this review helpful
    4. 5.0
      Current Employee, more than 5 years

      A great place to learn and grow

      Apr 7, 2021 - Senior Engineer - Software in Jacksonville, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly atmosphere Career growth (ask for opportunities to step up and management will set you up) Regular training opportunities (free Azure training, conferences paid for, pluralsight memberships) 2 miles of gorgeous wooded trails around the Home Office Immediate management is very responsive to questions, concerns, and suggestions Compensation may be less than at Capital One across the street, but it is still better than average and our contractors reassure us that it is a much more pleasant place to work. Unlimited vacation policy means you don't have to worry about counting your hours for illness, unexpected doctor's visits, taking family to the airport, etc. Just be sure to use it is easy to forget to since there are no hours which disappear at the end of the year)

      Cons

      Hard, immovable deadlines aren't set often, (once in a handful of years) but when they do, it's crunch time. The company does frequently remind you to take breaks, hydrate, relax etc, but these rare, hard deadlines don't really allow for it. Carmax wants you to avoid burnout at all costs but its not always possible. There is a big divide between the product space and the rest of the company. The product space is more on the cutting edge. The rest of the company is a couple years behind, but getting there. That's about it. Overall, it is absolutely a great place to work.

      Continue reading
      Be the first to find this review helpful
    5. 4.0
      Current Employee, more than 5 years

      GREAT place to work, but could use some improvement.

      Apr 20, 2021 - Marketing Associate in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Successful, growing company (especially in Product) 2. Work/life balance is generally very good 3. CarMax's stock price keeps going up, and employees see the benefit of that through the employee stock discount (company contributes 15% for every $1 you buy) and long-term stock incentives 4. 401k matching 5. Leadership really seems to care about associates... benefits continually improve year-over-year. Most leaders are very approachable with open-door policies 6. People tend to stick around... many folks have been associates for 20+ years.

      Cons

      1. Barriers to promotion - you have to complete/pass extensive and time-consuming training/assessment programs before you can even be considered for the next-level 2. While the company has been great in allowing corporate employees to work remotely during COVID, there is an expectation that employees will physically return to the office in fall 2021. Many consider this unappealing given the many benefits and widespread preference to work from home. We question why the company is requiring everyone (or the vast majority) to return -- why not follow other Technology Leaders who tell employees to work from where they work best? 3. Maternity leave benefits are sub-par compared to other similar-size companies. 18 weeks is the new norm; CarMax offers 12 weeks, and it's not all fully paid.

      1 person found this review helpful
    6. 4.0
      Current Employee, more than 10 years

      A great place to work

      May 11, 2021 - Cross Functional Store Manager in Daytona Beach, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The great teamwork within the stores. As a company they really care about work-life balance. When my mother passed away 2 years ago our store was so supportive!

      Cons

      The pay structure is very low. As a manager I am finally making the same money I was making at my previous job in 2008. I've been a manager for 7.5 years and it has taken that long to build up my salary. This was only because our store converted to a Cross Functional store which gave me a pay increase.

      Continue reading
      Be the first to find this review helpful
    7. 5.0
      Current Employee, more than 3 years

      Great benefits, nice people,

      May 10, 2021 - Senior Reconditioning Associate in Murrieta, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company provides fantastic benefits. The people i work with are nice. State of the art facilities. They offer two shifts and you will only work during the weekdays. You can move up fairly quickly as there are a lot of positions opening often

      Cons

      Management seems to lack training and most of them are lax. The crew seems to only do minimal work. Working hard wont matter because most of the time the leads do not care. It dont matter if you dont have the right experience or training. They seem to promote people who are always present. It does not matter if you're the hardest worker or if you produce great work

      Be the first to find this review helpful
    8. 5.0
      Current Employee, more than 5 years

      Great Culture & Really Nice People!

      May 12, 2021 - Anonymous Employee in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The culture at CarMax is very authentic - I think its because many of the leaders have been with the company for many years, so the values feel very strong. Also, for a company which is moving fast and has aggressive goals, its nice to see that the people working at the company are all just really nice people who care about each other.

      Cons

      CarMax is a great company to work for!

      Be the first to find this review helpful
    9. 4.0
      Current Employee, less than 1 year

      CarMax is overall a good company/

      May 14, 2021 - CXA in Henderson, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Culture, Training, Opportunities, Travel, Attire

      Cons

      Micro-management for Work at Home, Dealing with the stress from having to deal with upset Customers, Compensation

      Be the first to find this review helpful
    10. 5.0
      Current Employee, more than 3 years

      Good work/life balance

      May 12, 2021 - Senior Software Engineer in Richmond, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work life balance, including half day Fridays during the summers, plenty of time off and flexibility. Who your manager is and where you end up will affect this a lot, but generally everyone is really nice and friendly.

      Cons

      Lower pay than comparable companies in the area like Capital One, upper level execs can be slow to embrace change

      Be the first to find this review helpful
    Viewing 1 - 10 of 4,041 Reviews

    Popular Careers with CarMax Job Seekers

    Sales Consultant
    Learn About the Job
    JobsSalariesInterviews
    Business Analyst Rotation Program
    Learn About the Job

    Work at CarMax? Share Your Experiences

    or