CarMax Reviews | Glassdoor

CarMax Reviews

Updated March 23, 2017
1,827 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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CarMax President & CEO Bill Nash
Bill Nash
81 Ratings

1,827 Employee Reviews

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  1. "Great first time job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auction Service Associate in Laurel, MD
    Current Employee - Auction Service Associate in Laurel, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than 3 years)

    Pros

    Great management who rewards their employees and is involved in the work
    Room to grow
    Relaxed work environment
    Good benefits (but expensive)

    Cons

    Work with a lot of first time workers - immaturity/non-professionalism
    Monotonous work

    Advice to Management

    Lose the immature workers, don't promote lazy ones.


  2. "Very stressful position, but very empowering."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Naples, FL
    Current Employee - Customer Advisor in Naples, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    Minimum of 10 hours overtime each week, leading to a higher annual income. Management progression is possible, and ability to manage your own time.

    Cons

    Stressful position with chance to get burned out very quickly, and without great leadership you will not last in this position.

    Advice to Management

    Ensure that anyone starting in this position is backed by strong and positive management, without support you will fail quickly.


  3. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    Great training! Perfect job to get into sales.

    Cons

    Commission structure hasn't changed in 10 years. They need to adjust to account for inflation.


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  5. "Great benefits and decent pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Arlington, TX
    Current Employee - Sales Consultant in Arlington, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 5 years)

    Pros

    The culture is amazing
    Benefits are great

    Cons

    Just like any company politics plays a huge role in promotions.
    Base commissions have not increased for a long time.
    Not a 40 hour work week

    Advice to Management

    Increase commissions or at the very least give the commission on trade ins.


  6. "Great place to work"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    The people. CarMax treats its associated with respect, and requires associates treat each other with the same respect.

    Cons

    At the end of the day, it's retail.


  7. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 8 years)

    Pros

    -Fellow employees
    -Culture
    -Management
    -Location
    -Many different stores and positions are usually hiring

    Cons

    Currently none that I can think of at the moment

    Advice to Management

    Continue the the focus on revamp and redesign


  8. Helpful (1)

    "Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Sacramento, CA
    Former Employee - Buyer in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax (More than 8 years)

    Pros

    Great company culture and other coworkers.

    Cons

    Micromanagement of upper management made basic tasks very tedious.

    Advice to Management

    Allow employees to get their work completed without the constant micromanagement.


  9. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time

    Pros

    Great training program, great family atmosphere

    Cons

    small format is considered hourly and hard to make typical car sales money

    Advice to Management

    change bonus plan


  10. Helpful (1)

    "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Naperville, IL
    Current Employee - Sales Consultant in Naperville, IL
    Recommends
    Positive Outlook

    I have been working at CarMax part-time (More than 3 years)

    Pros

    co-workers, understanding management, flexible schedule

    Cons

    Some of the management isn't helpful. They will avoid conflict with a customer, this doesn't help you save a sale

    Advice to Management

    We are commission employees, let use manage our own business but be there for support. Micro managing never helped anyone


  11. "Great Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time

    Pros

    Richmond HQ is amazing-feels like a family

    Cons

    Long hours can sometimes occur

    Advice to Management

    Keep the great benefits



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