CarMax Reviews | Glassdoor

CarMax Reviews

Updated July 18, 2018
2,424 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
CarMax President & CEO Bill Nash
Bill Nash
401 Ratings

2,424 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Micromanagement on managers as well as employers; no work life balance" (in 95 reviews)

  • "Sales consultants haven't received a raise in 10 years" (in 119 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Office Associate in Plano, TX
    Former Employee - Business Office Associate in Plano, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CarMax part-time (Less than a year)

    Pros

    Really amazing coworkers
    Great training
    Amazing managers

    Cons

    Pay
    A lot of work for a subpar pay


  2. "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at CarMax full-time

    Pros

    They know how to pick good people. They can run 8 stores with 36 buyers. You can now work remotely, that is you can pt money on cars from other stores.

    Cons

    Restructuring to smaller staff levels. Change in structure does not allow for growth. Went in expecting to become a Senior Buyer in 2-3 years. Left when they said they our focus was changing to offsite buying and cross functional. The writing was and is on the wall.

    Advice to Management

    Put back in a transfer position from Buyer to SMIT. ~70 buyer layoff to shake the hornets nest and have people leave. If enough buyers don't leave you'll need to pay out more. Allow your group of leaders to transfer back into leadership roles SMIT.

  3. "Business office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Office Associate in Miami, FL
    Current Employee - Business Office Associate in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CarMax part-time (Less than a year)

    Pros

    There’s lots of benefits, great co- workers

    Cons

    Too many policies, very little pay

    Advice to Management

    Medium


  4. "Good Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at CarMax full-time

    Pros

    Great opportunities for development and growth in accordance with your desires for movement. Lots of interactions with other personnel and departments. Lots of opportunities to learn.

    Cons

    Loaded responsibilities, lack of partnerships between departments, as well as, sometimes, unrealistic expectations of responsibilities within short time frames.

    Advice to Management

    Make sure your associates know that you care about them as people, not as numbers. While following process and procedure is important, your employees want to know that you care about them as a person. Don't discount their feelings.


  5. "Sales Consultant's take on Carmax"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    Great honest culture. Great work life balance.

    Cons

    Work can become mundane often.


  6. "Well-balanced company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Parts Associate in Cincinnati, OH
    Former Employee - Parts Associate in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    Compensation and benefits are very reasonable. Employees get discounts on automobiles and first dibs before auctions. There's positive company culture with lots of interaction between employees different positions.

    Cons

    There isn't much to complain about besides the occasional required overtime hours to meet productivity goals.

    Advice to Management

    Keep doing what you do, and you'll keep your employees happy to come to work every day and work hard.


  7. Helpful (1)

    "Rapidly Changing for Better and Worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA
    Neutral Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 3 years)

    Pros

    Great Benefits, good people, and a rapidly developing skillset is required.

    Cons

    Below average industry pay, limited short term mobility.

  8. "Great place"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    EASY money fun place to be

    Cons

    HOURS management train eh ok


  9. "VCA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - VCA
    Current Employee - VCA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    Great work environment, lots of development to work your way up.

    Cons

    The weather depending on where your store is located can suck. (Extreme heat or snow) having a strange schedule can mess with life outside of work.


  10. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    Excellent training program - I had zero sales experience prior to working at CarMax. Their training program covered the basics, and their environment/culture made it easy to approach anyone for help or feedback.

    Cons

    As a sales consultant, you must work retail hours. If you don't like working nights or EVERY weekend, then it isn't the job for you. Also, it is flat rate commission pay - their commission rate has remained the same since the early to 2000s (could be better). Furthermore, in order to make decent money, expect to put in a few 12 hour days each week. Because it is commission, you will sometimes face scenarios where you'll spend a lot of time with customers who CAN'T buy a car, for one reason or another, which is time wasted. You are also expected to answer the store phones for 3 hours a day and respond to web leads. Many of the phone calls during this time are not sales related, so you are essentially acting as a secretary during that time, while not getting paid.

    Advice to Management

    I would recommend a base hourly rate + commission, since a lot of daily time is spent where there is no opportunity to earn (morning meetings, eoffice, lot merchandising).


Showing 2,424 of 2,440 reviews
Reset Filters