CarMax Reviews | Glassdoor

CarMax Reviews

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Found 2709 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
77%
Approve of CEO
CarMax CEO Bill Nash
Bill Nash
567 Ratings
Pros
Cons
  • "Micromanagement on managers as well as employers; no work life balance(in 101 reviews)

  • "long hours, have to be a quick learner(in 128 reviews)

More Pros and Cons
  1. "Great place to work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time for more than 2 years

    Pros

    Many benefits and activities for employees

    Cons

    No real cons about this company

  2. Helpful (1)

    "BOA"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - BOA in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CarMax part-time for more than a year

    Pros

    Great culture Competitive pay Work as you go training Team leads for guidance as well as managers present Well structured fast paced environment Great benefits

    Cons

    Haven’t come across any so far. It’s a fairly cushy job for the pay. Just expect to work in a fast paced environment

  3. "Great company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at CarMax full-time for more than a year

    Pros

    Good environment to work in

    Cons

    Yearly Salary cap on how much you can make

  4. "Great company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vehicle Condition Assessor in Gastonia, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time for more than 4 years

    Pros

    Everything including benefits catering of food often

    Cons

    I can't think of anything bad to

    Advice to Management

    Keep up the good work

  5. "Great company to work for"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Consultant 

    I worked at CarMax full-time for more than a year

    Pros

    The company has a huge focus of training and developing their people. I always felt like the managers really cared about my development

    Cons

    they don’t teach you much about cars so if you don’t have the knowledge already you have to pick it up on your own time

  6. Helpful (1)

    "The good outweighs the bad"

    StarStarStarStarStar
      Current Employee - IT Senior Associate in Richmond, VA

      I have been working at CarMax full-time for more than 4 years

      Pros

      Good work/life balance, lots of people have been at the company 20+ years (deep knowledge), unlimited time away (PTO), ability to work remotely (for me 1 day per week), nice people, interesting projects

      Cons

      Old timey “butt must be in the chair 8:30-5” mindset, if you don’t get hired as a manager then hard to get promoted to management, no 365 review process (some director+ are not nice people), no incentive to perform exceptionally (everyone gets the same bonus and raise no matter what)

      Advice to Management

      Continue to embrace flex/remote work, incentivize exceptional performance, continue to grow product org (absorb other waterfall-oriented groups)

    • Helpful (1)

      "Very Great first sales Job"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at CarMax

        Pros

        Great benefits , really easy to become successful, honestly the review says average 30k , my first full year I made 55k and I’m currently in one of the tougher markets.

        Cons

        Really up and down , UPS list can be pretty deep at times , company changes way to often and some changes are unnecessary .

        Advice to Management

        Work on inter communication within management groups , just so all managers have one thing of getting things done rather then a few different ways.

      • Helpful (2)

        "CarMax Sales Associate positive review"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Sales Associate in Ontario, CA
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at CarMax full-time for more than 2 years

        Pros

        Supportive positive atmosphere continuously training

        Cons

        Pay structure should be better

      • Helpful (1)

        "Best P/T Job Ever"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Sales Consultant in Laurel, MD
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at CarMax part-time for more than 4 years

        Pros

        Continuous training, p/t benefits (401K, vacation, sick leave, insurance, stock options), fun atmosphere, company's positive culture is great, p/t hours and flexibility, nationwide, room for growth and moving throughout the company.

        Cons

        Pay could be a little better, but it doesn't hurt too much as a part-timer. In sales, customers will call you at ANY TIME they want which affects work/life balance a bit.

      • "Review headline"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Assistant Buyer in Garland, TX
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at CarMax part-time for more than a year

        Pros

        Nice pay good benefits

        Cons

        Open on most holidays

      Found 2709 reviews