CarMax Reviews | Glassdoor

CarMax Reviews

Updated November 21, 2017
2,154 reviews

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3.5
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CarMax President & CEO Bill Nash
Bill Nash
266 Ratings

2,154 Employee Reviews

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Pros
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More Pros and Cons

  1. Featured Review

    Helpful (44)

    "Wonderful work place! Great people, great environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Consultant/Customer Advisor in Gainesville, FL
    Current Employee - Service Consultant/Customer Advisor in Gainesville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 3 years)

    Pros

    CarMax really takes care of its associates. They are all about development and promoting from with-in. Great benefits!!! Everything you could ever want. From medical, dental, vision to anEAP program that includes grants for associates in need of financial help.

    Cons

    A lot is expected of you. You are expected to do your job and do it well. For some, little supervision is ideal, but some associates need to be watched more so there everyone is doing the same amount of work, as opposed to someone having to pick up the slack.


  2. "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CarMax full-time

    Pros

    Some of the best people to work with. Work environment is great overall.

    Cons

    For the job responsibility this role has, your definitely under compensated.

  3. Helpful (1)

    "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Production Manager in Chicago, IL
    Former Employee - Technical Production Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (More than 5 years)

    Pros

    CarMax is a truly honest company to work for with a legitimate desire to produce quality cars for their customers. They are also good about investing time into associates to develop them within roles or to help them get to the next level.

    Cons

    Mandatory corporate initiatives make their way down to the stores and they sometimes make you wonder if they even understand what occurs in stores on a daily basis. The absolute worst of these initiatives is the MTI (managing to the individual) program... when needed, it is highly effective, but they’ve mandated that all managers keep two associates at any given time on what is essentially performance management without the HR approvals. Well, when you manage small teams, consisting of less than ten people, that’s a little excessive. The associates feel that it is micromanaging, and I have to agree because at some point everyone on your team will have made it through the MTI plans, and then you must find the most minuscule opportunities to micromanage them on just to appease corporate’s demands.

    Advice to Management

    Consider the workloads your managers have before you decide to make additional work for them. Also, take into consideration how some of these initiatives are perceived by associates and managers.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CarMax part-time

    Pros

    Managers and co workers are great to work with

    Cons

    long hours and have to take your work home with you

    Advice to Management

    Great job keep up the great work


  5. "Buisness office associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Office Associate in Greensboro, NC
    Current Employee - Business Office Associate in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (Less than a year)

    Pros

    Great Benefits, Good Training, Decent Pay

    Cons

    There is no set schedule


  6. "Great company to start a career with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reconditioning Associate I in Gilbert, AZ
    Current Employee - Reconditioning Associate I in Gilbert, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (Less than a year)

    Pros

    Quick to promote in line
    Supportive management
    Ongoing training opportunities
    Flexible shifts
    Occasional overtime
    Great atmosphere
    Large amounts of teamwork in line and among other departments

    Cons

    Very physical work
    Rely on additional hires to move into line before training can happen
    Occasionally understaffed
    Hours do get cut sometimes but usually when sales isn’t making numbers

    Advice to Management

    Honestly I think my management team is great, there’s a lot of communication and openness to suggestions.
    Putting the shop in a 4 day 10 hour week would be awesome


  7. "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    Outstanding company to work for amazing pay and great benefits

    Cons

    No cons for this job

  8. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Purchasing Manager in Houston, TX
    Former Employee - Purchasing Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (More than 10 years)

    Pros

    Great People and great environment.

    Cons

    the hours are long at times

    Advice to Management

    n/a


  9. "Sales Consultant (President's Club)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Lithia Springs, GA
    Former Employee - Sales Consultant in Lithia Springs, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    Great Opportunity for entry level sales and a great way to develop oneself and learn about the car industry

    Cons

    Can't think of any. This was my favorite job throughout my entire work experience of 10 years.

    Advice to Management

    -You all are doing a great job! I loved working at Carmax


  10. "carmax"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    nice place and nice people

    Cons

    hours are not flexible and no holiday pay


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