CarMax Reviews | Glassdoor

CarMax Reviews

Updated September 21, 2018
2,516 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
CarMax President & CEO Bill Nash
Bill Nash
456 Ratings

2,516 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Micromanagement on managers as well as employers; no work life balance" (in 99 reviews)

  • "Long hours 10-12 a day sometimes" (in 124 reviews)

More Pros and Cons

  1. "Home Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications in Richmond, VA
    Current Employee - Communications in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 10 years)

    Pros

    Great culture and associate focused.

    Cons

    There is always room for improvement.

    Advice to Management

    Find new tool for employees to have a voice.


  2. "Cross Functional Stores"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (Less than a year)

    Pros

    -This is the greatest job I have ever worked
    -The company cares about every single employee
    -At the new cross functional stores you're hourly with a bonus weekly based on team sales
    -Team effort not cutthroat at all
    -I genuinely love this job

    Cons

    -You get one shirt and have to buy more literally the only thing and I was actually excited to buy more uniforms because there is so much variety and they'll just pull it off your next check

    Advice to Management

    - Make cross functional more popular

  3. "Amazing Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Assistant - Human Resources in Lexington-Fayette, KY
    Former Employee - Management Assistant - Human Resources in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (More than 3 years)

    Pros

    Great working atmosphere
    Heavy focus on training
    User friendly software
    Great in-store/corporate resources
    Work/Life balance
    Advancement (if willing to move)

    Carmax was a great company to work for. I thoroughly enjoyed my 4.5 years working there. The only reason I left was to pursue a career advancement without having to relocate with better pay. If there was a way to move up without relocating I would have stayed many more years! If you want a company that actually values you as an individual and creates a great atmosphere, then apply to Carmax!

    Cons

    Pay can be a little low depending on position
    Constant peer reviewing can seem like micro-managing

    Advice to Management

    This was a great company to work for, I wouldn't recommend changing much, however I would look into compensation a bit deeper. Most industry competitors pay a little more starting out and bring back the ability to borrow PTO. Borrowing was wonderful when it came to planning out vacations.


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BOA in Newport News, VA
    Current Employee - BOA in Newport News, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (Less than a year)

    Pros

    Great benefits. They always feed you!!

    Cons

    Pay sucks, entry level.


  5. "Sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Decline to State in Walla Walla, WA
    Current Employee - Decline to State in Walla Walla, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 10 years)

    Pros

    The culture is exceptional. Time away and pay is great. Opportunity for advancement.

    Cons

    Volume is high. It is busy.

    Advice to Management

    You are doing a great job.


  6. "CarMax"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time

    Pros

    Great overall company culture at CarMax

    Cons

    Turnaround situations can be tough when there is very little support coming from outside of your store.

    Advice to Management

    Continue to focus on building your talent bench.


  7. Helpful (1)

    "I would never go back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CarMax full-time

    Pros

    Good training, good employee discount

    Cons

    I resigned after 3 years. The management only cares about the growing the dealership not the employee. They will cut a salesperson out of a deal on a heartbeat.
    Pay is far below industry norm.
    Lots of time wasted doing apprasals

    Advice to Management

    Treat employee better

  8. "Detailer"

    StarStarStarStarStar
    Former Employee - Car Detailer in Roseville, CA
    Former Employee - Car Detailer in Roseville, CA
    Recommends
    Positive Outlook

    I worked at CarMax full-time (More than 3 years)

    Pros

    Commission, Off Weekends, Fun Environment

    Cons

    Some cars are in horrible condition


  9. "Great so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Columbia, SC
    Current Employee - Sales Associate in Columbia, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax part-time (Less than a year)

    Pros

    Associates are really helpful during the training period.

    Cons

    The training process is very informative however it can be tiresome. Not a major issue since I can see the results of effort put into it.

    Advice to Management

    Continue to nurture a good working environment. No complaints in my short time here.


  10. "Business Office Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax part-time

    Pros

    Great work environment. Friendly staff.

    Cons

    Pay should be higher but it is okay because schedule is flexible.


Showing 2,516 of 2,536 reviews
Reset Filters