CarMax Reviews | Glassdoor

CarMax Reviews

Updated January 15, 2019
2,627 reviews

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3.5
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CarMax President & CEO Bill Nash
Bill Nash
523 Ratings

Employee Reviews

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Pros
Cons
  • "Micromanagement on managers as well as employers; no work life balance" (in 101 reviews)

  • "long hours, 7 day a week operation" (in 127 reviews)

More Pros and Cons

  1. Helpful (1)

    "Inventory Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CarMax part-time

    Pros

    Good pay for a college student starting out, good work experience builder, get to drive all the cars too!

    Cons

    Sometimes had to deal with micromanagement


  2. Helpful (1)

    "Really great place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in San Francisco, CA
    Current Employee - Sales Consultant in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    Advancement, pay, benefits, conditions, special things they do for employees like 1) in SF Bay given $200 per pay period for gas and tools. 2) Because we work retail hours and miss weekends, we get a 3 day weekend every 6 weeks.

    Cons

    nothing significant when compared to upside

    Advice to Management

    Watch your competition, they are creeping up on us. We are the Big Dog and everyone wants to knock us down!

  3. Helpful (1)

    "Mechanic Level 4"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mechanic Level IV in Cleveland, OH
    Former Employee - Mechanic Level IV in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (More than 3 years)

    Pros

    Pay is competitive hours are not crazy, you generally work with good people.

    Cons

    Some people have been there forever and only know “the Carmax way” not being a professional in other settings leads to poor decision making. Also upward movement can me hindered because it took your supervisor X years, why should you get there faster than they did. Not acknowledging your experience before you were employed at Carmax.

    Advice to Management

    You lose great people that want to work because of the first line supervisiors you put in place, management as a whole was always awesome at the three locations I worked at.


  4. "Freedom and honesty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Las Vegas, NV
    Former Employee - Sales Consultant in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    Freedom from micromanagement. Strictly enforced policies to keep you honest.

    Cons

    Commission only with subsidy

    Advice to Management

    Keep it up


  5. Helpful (1)

    "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant
    Recommends
    Positive Outlook

    I have been working at CarMax full-time

    Pros

    Great company, people are amazing, no crazy sales pressure

    Cons

    None thus far. Very happy with everything


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Baltimore, MD
    Current Employee - Sales Consultant in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time

    Pros

    Pay plan, time off, incentives

    Cons

    7 day return policy hurts your pay


  7. Helpful (1)

    "Work Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Consultant in Norcross, GA
    Current Employee - Senior Sales Consultant in Norcross, GA
    Recommends
    Approves of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    Amazing coworkers, great managers, flexible schedule

    Cons

    low pay rate, no room to grew up

    Advice to Management

    Be more involved with the people on the floor, not living the corporate bubble

  8. Helpful (2)

    "Salesman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CarMax full-time

    Pros

    Flexibility, no commission limits, self-fulfilling

    Cons

    Long hours, watered down the opportunities due to number of sales people


  9. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CarMax full-time

    Pros

    They do a good job of training you before you hit the sales floor.

    Cons

    The job is 100% commission based.


  10. "Good stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Strategy Analyst in Richmond, VA
    Former Employee - Senior Strategy Analyst in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    - Can't speak for all analysts, but my team specifically had some of the smartest people I've ever worked with
    - Analysts are highly valued by leadership, so lots of opportunity to work on highly visible and interesting stuff
    - Great work-life balance (depends on team though, some are more "always on" than others)
    - Casual office with nice facilities (nice gym, food onsite)

    Cons

    - Doesn't feel like there is much potential for growth above Sr Analyst level. Very few roles at the Sr Mgr+ level and little turnover for those in those roles make it feel like if you were to reach that level in potential, they wouldn't actually have anywhere to put you. In the last couple years, they introduced the Manager level role for analysts (used to go directly from Sr Analyst to Sr Mgr) so this has semi-alleviated the problem but it still feels like there's a ceiling
    - Performance management is really lacking. No real visibility on how you are performing comparatively to your peers or how you are tracking towards promotion. No real goal setting or progress tracking, just kind of got a "good job" at the end of the year. Like performance management at any job though, this varies by manager.
    - Pay/benefits aren't up to par. Can definitely be paid to do the same job at other places in the area.
    - Richmond is kind of lame, especially for early/mid 20's crowd. Especially sucks that the main office is ~30 mins west of downtown

    Advice to Management

    I think Carmax does a great job of recruiting really smart people and grooming them for success... at a place other than Carmax. To keep your college hires more than 2 years, create more opportunities for growth and revamp your performance management.