I saw the job posting on Caresource's career page. I applied and about 2 days later a recruiter reached out to me. He went over the role and some of my experiences. Then I was selected for a face to face interview with a manager. The interview was very comfortable. I went over my resume and why I wanted to work for CareSource. She asked some behavioral type questions but not a lot. She also went more in detail with the role as far as pay and hours for the position and training. I made sure to ask follow up questions before I left.

Many situational questions; they want to know if you can use dual monitors ; how you handle difficult customers; how to resolve issues when Customer is upset. After the interview I was told to take a drug test. I had to fill out an acceptance letter and sign for a background check. They only need the results from drug test to start

I was required to take a basic online test. A phone screening then I was scheduled for a person to person interview. Also I had to have 7 references via email client while 2 must be past managers or supervisors.