Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Cengage

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Cengage reviews | Cengage jobs | Cengage salaries | Cengage benefits
      Cengage interviewsCengage Retention Specialist interviewsCengage interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Retention Specialist Interview

      Nov 15, 2025
      Anonymous Interview Candidate
      Ohio City, OH
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Cengage (Ohio City, OH) in Aug 2025

      Interview

      They used ECA recruiters and the process was a mess. They turned down people, then a couple weeks later sprinted to put me all the way through to the top interview in the same day. I wait a week and hear nothing, then find out they hired more from within. Even the recruiters said they were disorganized and a mess.

      Interview questions [1]

      Question 1

      How do I handle a customer who’d might leave?
      Answer question