Cengage Reviews

Pros

So many people say it on Glassdoor - but it's true. The people here are the best I've worked with. Always eager to help - very few turf issues or agendas that you see in other organizations. Everybody is looking forward to figure out how we can better serve students and reform a broken industry. A lot of that comes from the leadership that has put in the work to diagnose what's wrong with the industry and chart a course for Cengage that the rank and file believe in - and believe they can impact. Folks are bought in. Other pro's: Casual culture for sure. A lot of fun is had amidst serious work. In Boston an amazing new office in the Seaport District. A growing number of social events, happy hours and the like -- many of them sponsored by Employee Resource Groups focused on the experience for People of Color, LGBTQ+ employees and Women in Technology. This is a progressive place always looking to improve. Plans to merge with McGraw Hill present all sorts of opportunities to have a bigger impact.

Cons

We are constantly looking to do things better so change is a constant. I don't see that as a negative -- in fact it's a positive -- but if you are change averse, this might be a tough place for you.

Pros

Kind, friendly culture; very nice people including managers and executives.

Cons

Sales goals are unreasonable given that the job consists of 50% sales, 25% customer service, and 25% tech support. Also, you get a bonus once a year, not knowing until Sept 30th if you made it. Most reps say it's more luck than anything else.

Pros

Great people and mission. The culture is mostly positive. Good benefits and fair pay.

Cons

Constant layoffs are horrific. Cliques and favorites get to stay, not those that work hardest or have the most experience (in fact, they go first because they are paid more). Extremely top heavy which hurts as they lay off the workers. Everyone has to take on more work to make up for those fired (with no increase in pay). Recently gave everyone a 20% pay cut and stopped 4501K match. Future looks bleak.

Pros

Good product and good employees (ground level). Great potential.

Cons

Management suffers from a serious lack of vision, and despite paying lip service to helping students they seem to care very little for their customers. Over the past year their lack of appreciation and concern for their employees has become evident. Sales are plummeting along with morale. The company is hemorrhaging skilled and talented workers. After spending over a year preparing for a merger that many felt would never happen, they don't seem to have a backup plan prepared.

Pros

Fantastic vision for future and forward thinking executive team

Cons

Operational inefficiencies with technology team make product development of anything non standard difficult to impossible

Pros

Great and very helpful management and supervisors, everyone is always willing to go the extra mile to help people out, no matter who they are. Everyone is so welcoming and friendly, really like a big family. I also love the honesty within the company. They really care about their employees and I feel looked out for, and appreciated for what I do. I've made some great friends working here and enjoy what I do. For a Customer Support Rep, being mentored was the most helpful step in getting ready to be on the phones and I'm very thankful for that.

Cons

The 3 week training is rough, it's needed to get through all the tons of information for the job, but it's rough. A lot of things I learned in training didn't apply after I was finished, and there are things that I didn't learn at all in training that are core pieces of my everyday job.