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      Digital Success Specialist Interview

      Oct 12, 2021
      Anonymous employee
      Paris, KY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Cengage (Paris, KY) in Aug 2021

      Interview

      The hiring process is pretty extensive for the job itself but I was glad for it to learn more about company culture and what’s important to them in employees. I was first contacted by HR for a 20 minute phone screen going over my previous experience to ensure I was a good fit, my education, and salary expectations. The job description was explained and given a brief overview of the company. After that, I was scheduled for a panel interview with Digital Success managers. I was first interviewed by 3 managers with varying questions and then transferred to 3 more managers. That was a bit shocking and a little exhausting! I wasn’t expecting a transfer to additional managers. The questions were more experienced and situation based versus questions about my resume. The panel interview with the managers lasted about 45 minutes. After that, I was sent a writing project (example emails given and needed responses). After submission to managers and director, I was then scheduled for an additional interview with the DS director. That interview was about 30 minutes and a more casual discussion on the company, what interested me, and any questions I had about the position. The managers and director were all so kind and welcoming. I wasn’t intimidated at all and felt at ease with how open, kind, and laid back the management was. After the DS director interview, I was contacted by my selected manager that made the verbal offer. After accepting the verbal offer, HR sent a written offer and onboarding documents.

      Interview questions [4]

      Question 1

      When did a company go above and beyond for you?
      Answer question

      Question 2

      What are the most challenging aspects of your current position?
      Answer question

      Question 3

      What does customer service mean to you?
      Answer question

      Question 4

      If a customer was angry, how would you handle the situation to deescalate and maintain the customer?
      Answer question
      2
      avatar
      Cengage response
      4y
      Thank you for taking the time to share your feedback on our interview process. It is important to us that your interview experience includes a well-rounded picture of the job and what it is like to work with us here at Cengage Group, so I’m glad to hear that the multiple interviews helped you learn more about the company culture. That said, we take your feedback seriously about the length of the process, so appreciate your perspective there as we work to make it an even better experience. Thank you for sharing your positive experience and welcome to the team! Best, Kevin Eksterowicz, Director, Talent Acquisition