I applied online. I interviewed at Charles Schwab (Phoenix, AZ) in Jan 2020
Interview
Thorough, encouraging and very positive. There was an extensive assessment process, and then a phone interview. The in person interview was with two very friendly hiring managers. Everyone here is dignified and kind. Even though I wasn't offered a job, I still felt welcomed.
Interview questions [1]
Question 1
Describe to me a time that you were able to resolve a customer issue, when they were upset about something?
Ok. I wasn’t well prepared so, it could have gone better. It was remote and my camera didn’t work on my computer. I was under qualified. They were very professional and nice.
One phone interview with recruiter and one phone interview with Manager. The first interview was very broad and the second got into details about the position along with details about the company.