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      Customer Relations Specialist Interview

      May 18, 2017
      Anonymous Interview Candidate
      Mesa, AZ
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Choice Hotels (Mesa, AZ)

      Interview

      Very slow process. Received email from recruiter asking if I could do a phone interview. I responded immediately and then didn't hear back for a few days. When I did, the email was later in the day and it asked if 10am the next morning or 1pm the next afternoon would work. I responded immediately that both would. I hear back the next day at around 4pm asking for my availability the following week. Finally connect with a recruiter and am moved on to a phone interview with a lead specialist. Setting that up was slow moving as well. Had a great conversation and he really liked my experience and wanted me to do an onsite with a manager. Again, scheduling that appointment was a slow process. The manager I interviewed with only had experience with Choice and it was within reservations. I honestly feel my background with Starwood and Hilton was intimidating to her. I made comments and asked questions about the company (like the current rebranding efforts of Clarion) to which she seemed utterly aware. Hospitality is my passion, I love travel, I know my stuff. In any event, no offer was made and the recruiter went ghost on me. Very disappointed in how they handle themselves.

      Interview questions [1]

      Question 1

      Tell me about a challenging moment and what steps you took to resolve the issue.
      1 Answer
      4