Choice Hotels Reviews | Glassdoor

Choice Hotels Reviews

Updated Sep 10, 2019

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Found 638 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
58%
Recommend to a Friend
79%
Approve of CEO
Choice Hotels CEO Patrick Pacious
Patrick Pacious
84 Ratings
Pros
Cons
  • "For contractors no benefits, No VISA sponsorship provided(in 26 reviews)

  • "Turn over remains high due to low pay, no bonuses for levels below director (or manager with direct reports) and lower morale in the Scottsdale office(in 16 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Amazing Opportunities Ahead!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time

    Pros

    Evolving company with countless opportunities to innovate, with an IT leader preaching for innovative changes. I really enjoy my days working with lots of different personalities. Keep it up!!

    Cons

    IT leadership has been getting bad press for wanting to innovate and evolve the company. There are pockets of individuals resisting, instead of embracing change or offering better alternatives.

    Advice to Management

    Keep promoting from within and hiring bright talented individuals.

    Choice Hotels2019-03-15

    Choice Hotels Response

    May 8, 2019

    Thank you for your positive review. We appreciate your feedback on our innovative environment at our Phoenix technology center as Being Bold is a core value at Choice. We will continue to promote from within – and if you know any bright individuals, friendly reminder to take advantage ...

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  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time

    Pros

    Culture of Respect, learning and growth.

    Cons

    Some incompetent people; but they can improve

    Advice to Management

    Keep the good work on

    Choice Hotels2018-12-03
  3. Helpful (2)

    "not a great place to work"

    StarStarStarStarStar
    Former Employee - Guest Service Representative 

    I worked at Choice Hotels full-time

    Pros

    money was good, change happened frequently

    Cons

    change happened frequently, managers never compliment but are quick to write up

    Choice Hotels2019-08-27
  4. Helpful (5)

    "Lack of transparency - no real career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Rockville, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time for more than 3 years

    Pros

    Hospitality is a nice industry to be in. People are nice and friendly.

    Cons

    You will not be able to grow in this company without knowing the right people, at the right time. I have seen so many talented and dedicated people stuck at some level, making their 3rd-4th lateral move in their 7-8th year (eventually, they give up and move on), while some others can climb the career ladder in 3 years. More often than not, positions get filled without being announced. While I understand that... the company has no obligation to announce a position, I can't see how a remote employee who doesn't have the opportunity to build a network will be considered for those roles.

    Show More

    Advice to Management

    Be transparent. Give the same opportunity to everyone in your organization, not only the people you know and favor.

    Choice Hotels2019-08-18

    Choice Hotels Response

    September 10, 2019Employer Brand Manager

    Thank you for your time to provide your review. We strive to foster an environment where associates can feel welcome, wanted, and respected. Opportunities for advancement can be found throughout our organization. Your comments are valuable to us, and as such, will be reviewed by Human ...

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  5. "Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Landscaper in Ocean City, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Choice Hotels full-time for less than a year

    Pros

    Nothing Very unprofessional No advancement Unethical

    Cons

    Horrible management Unfair treatment No help

    Advice to Management

    Got hurt on the job & was fired while on medical leave for “bad performance” the day before I was scheduled to return I was the only landscaper

    Choice Hotels2019-09-10

    Choice Hotels Response

    September 18, 2019Employer Brand Manager

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. ...

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  6. Helpful (1)

    "Dishonest owner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Sioux City, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Choice Hotels full-time for less than a year

    Pros

    I love hospitality work. Meeting new and different people .

    Cons

    The owner at previous hotel I worked for gives choice a bad name.

    Advice to Management

    Do some serious Investigating at Sioux City Iowa Quality Inn. The owner refuses to give my last 2 pay checks he is stealing them. And if soenkne were to investigate as to why he thinks he can keep them and check into what guest was locked out of their room and why they would be locked out for "trespassing" but their room was paid for . Someone might find some real dirty dealings going on. Because this guest got... into their room and removed their things he kept my paychecks. FBI is currently doing some investigating because they came in when I was working. Horrribe horrible owner. I would not allow him to tarnish my company name if I was choice management. I currently work for a different choice hotel and love it. And the choice hotel before Quality Inn o loved as well but unfortunately they closed. Quality Inn is the worse experience at hotel ever.

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    Choice Hotels2019-09-08

    Choice Hotels Response

    September 18, 2019Employer Brand Manager

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. ...

    Show More
  7. Helpful (3)

    "Culture of “Do What I Say”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Choice Hotels full-time

    Pros

    Great people outside of leadership

    Cons

    Loyalty is to shareholders and Wall Street. Don’t care about associates or franchisees. Expectation is that you will work 24/7. Don’t respect people’s opinions. Want people to shut up, listen and do what they are told. Tout a culture of diversity and inclusion yet most senior leaders are men.

    Choice Hotels2019-08-22

    Choice Hotels Response

    September 10, 2019Employer Brand Manager

    Thank you for your time to provide your review. We strive to foster an environment where associates can feel welcome, wanted, and respected. Your comments are valuable to us, and as such, will be reviewed by Human Resources.

  8. "Choice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager in Saint George, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time for more than a year

    Pros

    Great management system to work with

    Cons

    Escalation at times can be frustrating

    Choice Hotels2019-07-18

    Choice Hotels Response

    September 18, 2019Employer Brand Manager

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. ...

    Show More
  9. "management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Manager in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time for more than 10 years

    Pros

    lovely working and pleasunt atmosphere

    Cons

    extra work and more hours

    Advice to Management

    need additional for extra work

    Choice Hotels2019-07-10
  10. "I absolutely love all my guests"

    StarStarStarStarStar
     

    I have been working at Choice Hotels

    Pros

    Best reasons to work here is you get to meet people from all over the world

    Cons

    The GM and Owner are very unorganized, we never have the supplies we need to adequately run the hotel. Numerous problems within the hotel. Mold all over kitchen walls, leaks every where, air conditioners not working in multiple rooms.

    Advice to Management

    They are only there to get a paycheck. They do not care about anything or anyone

    Choice Hotels2019-07-21

    Choice Hotels Response

    September 18, 2019Employer Brand Manager

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. ...

    Show More
Found 638 reviews