Choice Hotels Reviews | Glassdoor

Choice Hotels Reviews

Updated January 28, 2019
606 reviews

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3.3
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Choice Hotels CEO Patrick Pacious
Patrick Pacious
67 Ratings

Employee Reviews

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Pros
Cons
  • "For contractors no benefits, No VISA sponsorship provided" (in 26 reviews)

  • "Housekeepers stay housekeepers, front desk stays" (in 15 reviews)

More Pros and Cons

  1. Featured Review

    "Awesome Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rockville, MD
    Current Employee - Anonymous Employee in Rockville, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (Less than a year)

    Pros

    Corporate wide communication is excellent.....tremendous momentum around Brands - both upgrades & growth. Culture is sincere & solid - truly making a difference in communities and employee lives. Truly feels like Hilton & Marriott many years ago before they got too big & disengaged with both employees and franchisees.

    Cons

    Lack of confidence as an organization although it is improving dramatically - actually kind of refreshing & more realistic than many of the competitors.

    Advice to Management

    Stay the course....on a road to incredible success !!!

    Choice Hotels Response

    Oct 29, 2018 – Social Media Coordinator, Recruiting

    Thank you for your review! We are happy to hear that you are so enthusiastic about Choice’s culture and growth as we move forward in to the future.


  2. "Night Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Choice Hotels full-time

    Pros

    I never take my job home with me. The staff are amazing. As well as the manager.

    Cons

    Not having a set shift. Being the only person on site sometimes.

    Choice Hotels Response

    Jul 23, 2018 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More

  3. "General Managers"

    StarStarStarStarStar
    Former Employee - General Manager in Charleston, SC
    Former Employee - General Manager in Charleston, SC

    I worked at Choice Hotels full-time (Less than a year)

    Pros

    Variety of daily task and flexibility

    Cons

    Hiring invested employee and 24/7


  4. "General Manager No Advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Cleveland, MS
    Current Employee - General Manager in Cleveland, MS
    Recommends
    Positive Outlook

    I have been working at Choice Hotels full-time (More than 5 years)

    Pros

    I am a general manager for the last 3 years. Was an assistant general manager for 2 years prior. I feel as I am stuck as a GM and have so much more to offer. I wish to have more advancement but with this company I will never advance as there is not a position to advance to. Would love to become a QAR or area director or area manager to help with other Choice properties.

    Cons

    Same as above mentioned comment


  5. "Corporate office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Department
    Current Employee - IT Department
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than a year)

    Pros

    The company culture is amazing, they tend to hire a lot of friends and family, and a lot of flexibility (depending on department).

    Cons

    Pay, almost everyone is underpaid, most employment engagement surveys reflect that. Hotel incentives aren’t that great, you do get a discount but most of the time the better discounts geared to lower end hotels.


  6. Helpful (1)

    "Clearly not a Hospitality Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Choice Hotels full-time (More than a year)

    Pros

    Competitive benefits package for employees

    Cons

    Clueless organization in terms of long term relationships

    Advice to Management

    Nurture relationships with strong owner - operators and stop penalty / fine mentality


  7. Helpful (1)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Manager in Allentown, PA
    Current Employee - Front Office Manager in Allentown, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at Choice Hotels full-time (More than a year)

    Pros

    Management will work with you if you have blockages in your life. Friendly environment.

    Cons

    Total chaos from ownership down to Management. No one trained for overnight shifts except for 1 person. After Auditors were fired left 1 person working overnights for a full week with no relief. Felt like a slave that was not allowed to say no EVER!

    Advice to Management

    Make better executive decisions and think about the people you will be affecting before making the decision. The people that work under you are not your slaves.

  8. "Expect a lot of customer interaction daily!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk in Toledo, OH
    Former Employee - Front Desk in Toledo, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Choice Hotels part-time (More than a year)

    Pros

    Great co-workers, some flexibility in scheduling, meeting interesting new faces and seeing great regular customers.

    Cons

    Your attitude will set your day and be reflected back at you by clients. Can be challenging to help them in accordance to company guidelines.

    Advice to Management

    Listen to both employees and clients more.


  9. Helpful (9)

    "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than a year)

    Pros

    Great time off, good benefits.

    Cons

    Increasing amount of budget cuts on a lot of the fringe benefits could be a bad sign for future outlooks. Slow to adjust to market value for employees. Multiple employee surveys have indicated people are not happy and would leave for same pay at another company, nothing has seemed to improve that.

    Advice to Management

    Focus on what makes employees want to stay. Cultivate and compensate the employees, the excuse of HR going through turmoil only lasts so long before people start jumping ship (and they have been in case you have not noticed).


  10. "General Manager of hotel operations."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Choice Hotels full-time

    Pros

    Guest interactions. Travel discounts.

    Cons

    Open 24 hours a day, 365 days a year.