Choice Hotels Reviews | Glassdoor

Choice Hotels Reviews

Updated November 9, 2018
593 reviews

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3.3
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Choice Hotels CEO Patrick Pacious
Patrick Pacious
61 Ratings

593 Employee Reviews

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Pros
Cons
  • "Doesn’t pay much, no benefits, can’t get to a higher position" (in 24 reviews)

  • "Housekeepers stay housekeepers, front desk stays" (in 15 reviews)

More Pros and Cons

  1. Featured Review

    "Awesome Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rockville, MD
    Current Employee - Anonymous Employee in Rockville, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (Less than a year)

    Pros

    Corporate wide communication is excellent.....tremendous momentum around Brands - both upgrades & growth. Culture is sincere & solid - truly making a difference in communities and employee lives. Truly feels like Hilton & Marriott many years ago before they got too big & disengaged with both employees and franchisees.

    Cons

    Lack of confidence as an organization although it is improving dramatically - actually kind of refreshing & more realistic than many of the competitors.

    Advice to Management

    Stay the course....on a road to incredible success !!!

    Choice Hotels Response

    Oct 29, 2018 – Social Media Coordinator, Recruiting

    Thank you for your review! We are happy to hear that you are so enthusiastic about Choice’s culture and growth as we move forward in to the future.


  2. Helpful (1)

    "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Maintenance
    Former Employee - Maintenance
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Choice Hotels part-time

    Pros

    Lots of different jobs available, and they are all interesting in different ways!

    Cons

    Minimum wage, sometimes the other employees are less than adequate

    Advice to Management

    Hire competent workers

    Choice Hotels Response

    Jul 23, 2018 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Choice Hotels full-time

    Pros

    Easy money. Loved the people.

    Cons

    Covering call offs no overtime


  4. "Innovation is lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work life balance is great.

    Cons

    Most people are just collecting paychecks.


  5. "Great Business Intelligence Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analytics in Rockville, MD
    Current Employee - Analytics in Rockville, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Choice Hotels full-time (More than 10 years)

    Pros

    Centralized insights and analytics team has visibility into all aspects of the business and organization is very insights driven. Very smart team.

    Cons

    Challenge to keep up with being progressive while trying to keep up with high demand.

    Advice to Management

    Need to consider more staffing to meet business needs.

    Choice Hotels Response

    Oct 29, 2018 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback. We’re grateful for your patience as we grow and will share your thoughts with leadership.


  6. "Front desk"

    StarStarStarStarStar
    Current Employee - Guest Service Representative in Winfield, KS
    Current Employee - Guest Service Representative in Winfield, KS

    I have been working at Choice Hotels full-time (Less than a year)

    Pros

    I love working with the guests and my manager is wonderful

    Cons

    Having 20 years of management experience I often feel stuck

    Choice Hotels Response

    Oct 22, 2018 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More


  7. Helpful (1)

    "Night auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor/Front Desk Agent Revival Hotel in Baltimore, MD
    Former Employee - Night Auditor/Front Desk Agent Revival Hotel in Baltimore, MD
    Recommends
    Positive Outlook

    I worked at Choice Hotels full-time (Less than a year)

    Pros

    Great atmosphere for employees

    Cons

    No pay increases for employees

    Advice to Management

    Pay hard working employees

    Choice Hotels Response

    Oct 22, 2018 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More

  8. "Beware The Peter Principal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Growth opportunities for career advancement

    Cons

    Managers that don’t lay out expectations of goals.

    Advice to Management

    Beware The Peter Principal. You promoted a few directors to their level of incompetence.


  9. Helpful (5)

    "Great place to grow but beware as you do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Choice Hotels full-time (More than 5 years)

    Pros

    Good opportunities to grow, developing cutting edge tech, good compensation and okay benefits

    Cons

    As you climb in leadership, beware of the politics. It appears to be pretty corporate but it is still driven by personalities.


  10. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Choice Hotels full-time

    Pros

    Flexible hours and good training

    Cons

    Not enough work rude employees owners are asswholes

    Choice Hotels Response

    Oct 22, 2018 – Social Media Coordinator, Recruiting

    Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised... More


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