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Thank you for taking the time to let us know about this unfortunate incident. We are deeply sorry that your experience with Cielo was not in accordance to the standard we commit to deliver to our clients, and we hope you will accept our sincerest apologies. We are very interested in turning this experience around for you and if you would be happy to speak to us, please contact Andreea Macoveschi our Head of Talent at +44 7590 245206.