Applied online, then was emailed to take an assessment test. This included the typical questions you see on employment surveys and an interactive simulation of taking customer calls. It's super important you pay attention as you are timed and if you need things repeated or hit the hint button it adds to your time. A few days after completing this a recruiter emailed me asking to schedule a 1:1 phone interview. Called right on time, asked lots of "Describe to me a time when," questions. Then described what the job. He then offered me face to face interview which would take place a few days later. Large group interview that included an information session. Got a brief introduction to the company, included info about benefits and incentives.We were then paired up with several managers to have a one on one interview. More "Describe a time to me when you..." questions. After this the manager excused herself to speak with her supervisor. This was the point in the day I noticed other candidates being thanked for their time and they would be in touch. When she returned I was told I was invited to have an interview with her manager. After she thanked me and said they would be in touch. Two days later I was offered a position and start date for my class which I accepted. They emailed me links for my background check and drug test. -Be super early to your face to face interview. I'm talking 20 minutes early. The interview starts on the dot at 10am. -Take notes in the information session. And participate when they ask questions. -You get 8 weeks of paid training! Amazing as I've never worked for any other company in all the realms of customer service that put that much into prepping their employees before they are on the "sales floor". -The recruiters and managers were super friendly and flexible as far the interview process!