Updated May 27, 2023
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I have been job searching for months, extremely poor feedback from roles internally after multiple rounds and final interviews. Been told multiple times I was the top candidate, and finance didn’t approve the position. I’m extremely motivated to learn, and feel current position lends itself to promotion to Analyst roles (Business Analyst preferred). Comcast has been very flakey with job approvals. Looking for ANY help to break into new role or company. TC is 60k, I feel like I’m wasted here.
Currently working as a Supervisor with 8+ years of experience including audit, GL accounting and financial reporting and plan on going for a finance/accounting manager role during Q4. I am currently at 86k+bonus and was offered $110k+30k bonus for a manager role outside of Comcast. My questions are: (1) Is $110k for a Manager position a low number for the area (Philadelphia)? (2) What’s a good area to pivot with my broad range of experiences? I’d like a consulting/accounting type of role.
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Top Review Highlights by Sentiment
- "They have great benefits and they give you a lot of room for schedule flexibility." (in 2764 reviews)
- "The pay is good and there are tons of prizes every week that you could win!" (in 911 reviews)
- "There are A LOT of great people working very hard behind the scenes to make things better for the customer and for their fellow employees." (in 575 reviews)
- "Good work life balance and learning" (in 332 reviews)
- "great place to work and great benefits" (in 276 reviews)
- "Poor management and its all about who you know not what you know." (in 583 reviews)
- "There are many levels of middle management and it is very hard to find a good manager." (in 235 reviews)
- "always worried about union action from frontline so supervisors have to bend over backwards to keep agents happy and non" (in 182 reviews)
- "The company does not look out for the support staff but focuses on middle and upper management." (in 179 reviews)
- "Poor leadership and refusal to course correct" (in 164 reviews)
Ratings by Demographics
This rating reflects the overall rating of Comcast and is not affected by filters.
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- Current Employee, more than 5 years★★★★★
Love itMay 26, 2023 - Sales in Miramar, FLRecommendCEO ApprovalBusiness Outlook
That's it. That's the review
None come to mind. It's greatContinue reading
- Current Employee, more than 3 years★★★★★
Tons of Opportunity, in your HandsFeb 28, 2015 - Marketing Manager in Philadelphia, PARecommendCEO ApprovalBusiness Outlook
Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.
Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.
- Former Employee, more than 1 year★★★★★
If you're game for learning what "mental exhaustion" is while earning free cable/Internet, Comcast's the place for you!May 23, 2023 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
Some of the people I worked with were top-notch. Many of the customers were great/didn't cause issues when you were upfront with them. We got free cable and Internet. That's about it.
Managers were abusive and lazy. There are 15+ ways to resolve a call and you have to figure out which one is best in less time than it takes to pop a bag of popcorn or your daily metrics were off. During your shift, you'll talk to one customer who would laud your existence because you helped them resolve a tech issue and their kids can finally watch Cocomelon, and the following call is a customer cussing you and your momma out because their promotion ran out and that month's bill is $90 more than last month's. Predatory practices to upsell services -- for example, our manager told us to push the phone service to elders (an unnecessary expense for the majority) since, according to her, older people always have "money stashed under their mattresses or in the freezer". You will have the great pleasure of learning firsthand what "mental exhaustion" is (good luck!).Continue reading
- Current Employee, more than 1 year★★★★★
Good CompanyMay 25, 2023 - Technician in Marietta, GARecommendCEO ApprovalBusiness Outlook
-Paid hourly with a take home van -Gasoline furnished with vehicle -401 k and medical benefits -All tools and Uniforms provided -opportunity to move up and in different roles in the company -3 days off a week -can do well with a good attitude -
-work in the weather and elements -management is done micromanaged style -not enough pay for the current costs of living -medical and dental benefits are high out of pocket costs or high deductible -10 plus hour days -must work on weekends or SundaysContinue reading
- Former Employee★★★★★
Great Benefits and Perks but don't get STUCKMay 23, 2023 - Customer Service RepresentativeRecommendCEO ApprovalBusiness Outlook
Work from home was great! Great Benefits health insurance, life insurance, discounted cable internet service, ability to earn extra pay with commissions if you are really good at selling customers things they were not calling for. Also 401k match and tuition reimbursement (but there are conditions....)
The job itself is draining and can be frustrating.. you have to be a problem solver and be ok with no support at times. You may have to BS your way out of some calls. Customers can be abusive and hate the company so they will take it out on you. ALOT of pressure to sell no matter what role you are in. Sales are now a part of your scorecard. Alot of departments are gradually being outsourced to other countries now so as far as job security goes....don't get comfortable here but you can definitely real the benefits if you're smart.
- Former Employee, more than 1 year★★★★★
Comcast, Blue SpringsMay 3, 2023 - Technician in Blue Springs, MORecommendCEO ApprovalBusiness Outlook
Culture, benefits, parental leave, great PTO/Sick leave/etc, teamwork, quarterly bonuses, yearly bonus, 6-month pay increase, good quality job, work your way up in their avenues of employment. The benefits honestly are great. Good job. Great company. Would recommend it, but you have to be able to lift a 75lb ladder, and that is not just for training, it's common in the field.
Can become mundane, some company vans are in disrepair, lowest hourly rate for in-house techs than all other nearby major telecom companies -- at least for starting out. Only 5 growth opportunities, 3 of which are basically the "same." 1. Residential Technician. 2. Maintenance Technician. 3. Business Technician. 4. Supervisor. 5. Construction. Major downer: No free internet (at all) if outside the service area. I'm a people person and this job is more working with "things" than people, but still a decent hybrid of both.Continue reading
- Current Employee, more than 10 years★★★★★
Can’t wait to leave Comcast!Mar 16, 2023 - HFC Tech II, XOC in Seattle, WARecommendCEO ApprovalBusiness Outlook
It’s a job that pays something. Ok benefits. “Free” services. But more like highly discounted services. Pretty decent culture and environment. Diverse. Work from home.
*Just a reminder- Comcast Market Cap is $151 Billion USD* It’s a job that undervalues and under pays their employees compared to other large billion dollar companies by a wide, wide margin. Incredible 0-3% merit raises a year (getting blown out the water by inflation and now live in an expensive Cardboard shack) Only a 401k for retirement. Benefits are expensive compared to other companies. Can get pretty micro manage-e. Non-union (desperately needs a Union) Work life balance is horrible. Always doing shift bids every year and vacation days are extremely limited. No clear path to promote to because all next level promotions are now out of state! Overworked and under paid!Continue reading
- Current Employee, more than 8 years★★★★★
Veteran employee looking to change careersMay 18, 2023 - Advanced Technical Support in Philadelphia, PARecommendCEO ApprovalBusiness Outlook
Lots of programs to help w/ career changes from w/ in, lots of supplemental benefits on top of normal medical, dental, vision. Great DE&I programs.
Lower overall pay to compensate for the benefits. Lack of entry level roles for new entrants. Normal large business cons with slow movement on decisions, but not as bad as some others.Continue reading
- Former Employee★★★★★
Shockingly goodFeb 27, 2023 - Customer Service SupervisorRecommendCEO ApprovalBusiness Outlook
great benefits, competitive pay, good internal culture. Serious DE&I efforts, considerable total compensation and employee discounts. Growth and development opportunities and commitment to coaching. First company I worked for where I did not think leadership was absolute trash.
As corporate as it gets, plenty of bureaucracy. As much as direct leaders cared, senior leadership could only be trusted to look at the bottom line. As many companies did recently, massive layoffs and business org restructuring, with the justification of "business needs". Ultimately for the past several years they put on a great show of employees first, because happy employees make happy customers, to let's lay off thousands of people for an anticipated recession, and outsource our customer support all over again. At times the positivity was a bit toxic, and the facts are its an extremely highly competitive environment, making it difficult to stand out, because there is almost always some one who will work longer hours or has done something more recently. Leadership can be pretty greedy in the sense of contributions are never enough, and they are always looking for more.Continue reading
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- Former Employee, more than 5 years★★★★★
Retail ManagerMay 24, 2023 - Manager in Philadelphia, PARecommendCEO ApprovalBusiness Outlook
Benefits, courtesy service, and plenty of career paths to explore
Too many initiatives, product launches, trainings to do. In addition to retail sales, was expected to frequently handle iniatives, escalations, new product launches, system issues, etc,
Comcast Reviews FAQs
Comcast has an overall rating of 3.8 out of 5, based on over 15,439 reviews left anonymously by employees. 69% of employees would recommend working at Comcast to a friend and 63% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
69% of Comcast employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Comcast 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Comcast to be coworkers, career development, benefits and the cons to be senior leadership, culture, management.