Comcast Reviews | Glassdoor

Comcast Reviews

Updated April 23, 2018
7,107 reviews

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3.5
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
3,430 Ratings

7,107 Employee Reviews

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Pros
Cons
  • work life balance was a challenge with all the expectations (in 197 reviews)

  • Customer are upset about Comcast's customer service (in 363 reviews)

More Pros and Cons

  1. "Sr Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Comcast full-time

    Pros

    Great Company to work for

    Cons

    Avg salary in some locations


  2. Helpful (439)

    "Tons of Opportunity, in your Hands"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Philadelphia, PA
    Current Employee - Marketing Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

    Cons

    Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door?

    The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

  3. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Benton Harbor, MI
    Current Employee - Retail Sales Consultant in Benton Harbor, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast part-time

    Pros

    Great Incentives, excellent problem solving skills a plus, and great benefits

    Cons

    Honestly none. Overall Comcast is a Great company

    Advice to Management

    Great excellence


  4. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Great Place to Work
    Good Work Life balance
    Voice of employees is heard
    Diversity

    Cons

    Lot of incompetent people


  5. "Account Executive Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Harrisburg, PA
    Current Employee - Anonymous Employee in Harrisburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time

    Pros

    Great culture; excellent benefits; fun perks; plenty of opportunity; really wonderful people.

    Cons

    Long hours for supervisors with expectations of working more from home to get it all done if necessary. Schedule - Not a friendly schedule for parents of small children. New employees work second shift and it takes time and hard work to earn a day shift


  6. Helpful (1)

    "Great company if you can mentally handle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAE in Denver, CO
    Current Employee - CAE in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Sales opportunities upwards of $1,000 in commission after learning the system and product, quick advancement if intelligent and actually care, launchpad to dofferent careers, free Xfinity services

    Cons

    The amount of calls with little break in between often and negative minded people

    Advice to Management

    Communication could be a little better between management.


  7. "beneifits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician
    Current Employee - Technician
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 5 years)

    Pros

    if you are young, hard working, and patient, it's a great job

    Cons

    a lot of politics. some shops can be catty and the company is cheap when it comes to employee benefits

    Advice to Management

    If you won't pay your technicians what they deserve, you should at the very least make the insurance more affordable considering we are sacrificing our bodies for your bottom line.

  8. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time

    Pros

    It was amazing to see how fast technology changes. I liked that my co-workers felt like family. Enjoyed participating in Comcast Cares Day.

    Cons

    At times it was difficult to get responses from leadership so that some tasks could be completed properly and in a timely manner.

    Advice to Management

    Pay more attention to the ones that are not the "squeaky wheels".


  9. "Love working for the company, benefits, services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Professional in Saint Paul, MN
    Current Employee - Customer Experience Professional in Saint Paul, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    income, services and discounts, benefits, close team

    Cons

    hard to get relocated to another state and even willing to drop the pay cut just to relocate


  10. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Portland, OR
    Former Employee - Director in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast (More than 10 years)

    Pros

    Great benefits, people and culture

    Cons

    Pay, Sr. Leadership, Turnover, Customer Service, Favortism

    Advice to Management

    Hiring the right Sr. Leadership will keep employees


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