Comcast Reviews | Glassdoor

Find your next job here

Comcast Reviews

Updated February 19, 2018
6,917 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
3,325 Ratings

6,917 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • work life balance was a challenge with all the expectations (in 192 reviews)

  • All customer service reps learn how to effectively manage these kinds of customers in time (in 358 reviews)

More Pros and Cons

  1. "Great team and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Strategic Development in Denver, CO
    Current Employee - Director of Strategic Development in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast (More than 3 years)

    Pros

    Fast paced, new products and technology, exciting opportunities and ability to try new and different things, support from management and colleagues

    Cons

    Constant re orgs
    Inconsistent messaging at times
    Travel
    Difficult/laborious to get someone promoted
    Too many systems and logins
    Holiday schedule


  2. Helpful (432)

    "Tons of Opportunity, in your Hands"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Philadelphia, PA
    Current Employee - Marketing Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

    Cons

    Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door?

    The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

  3. "Great Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BAE
    Former Employee - BAE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Stock Purchase Option at 15% below to the market price, $8000 limit for education assistance

    Cons

    A lot more changes in the industry itself.


  4. "Great company, lower salaries"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Supervisor
    Current Employee - Accounting Supervisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Perks are great and the people are awesome

    Cons

    Salary can be a bit on the lower side for the industry

    Advice to Management

    Raise salaries faster than inflation. Similar positions at other companies sometimes pay up to 20k more


  5. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Maintenance Technician in Houston, TX
    Current Employee - Network Maintenance Technician in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Good pay for the work, good benefits, great couple workers. Mostly great supervisors.

    Cons

    Really I can't think of any cons. It's a great job overall.


  6. "Technician 4"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hayward, CA
    Current Employee - Anonymous Employee in Hayward, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Work independent, Free cable , 6% 401k Match, 15% employee stock discount

    Cons

    If you don't hit your metrics every 6 months you cant progress to the next level and miss a pay increase

    Advice to Management

    Needs to Help


  7. "Continuity Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast full-time

    Pros

    Good workplace culture. Good PTO and benefits.

    Cons

    Pay too low for responsibilities.

  8. "Management and coworkers do everything they can to help you. I have truly felt appreciated by this company from start."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lynnwood, WA
    Current Employee - Anonymous Employee in Lynnwood, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    The pay and benefits are good, but mostly getting to work for a great company and with wonderful coworkers.

    Cons

    Customers can sometimes be hard to handle and it can be difficult to keep all aspects of scorecard at a specific rate.


  9. "Customer Account Executive (LCOE)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minnetonka, MN
    Former Employee - Anonymous Employee in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time

    Pros

    Great people, amazing benefits, loads of employee perks and bonus' -- events, discounts, food etc., Great supervisors, thorough training

    Cons

    The required training is held during business hours to start, even if you are hired to work evening hours

    Advice to Management

    Keep it up


  10. "Xfinity Sales Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Xfinity Sales Professional in Sterling Heights, MI
    Former Employee - Xfinity Sales Professional in Sterling Heights, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 8 years)

    Pros

    Compensation and Schedule flexibility, work/life balance

    Cons

    Corporate Structure and Lack of communication between departments

    Advice to Management

    Allow the employees to look at their current job position as a career and not a stepping to stone to a higher position within the company. Many employees are happy with their job role and offering the ability to look at it as a long term career option would reduce headcount turnover.


Showing 6,917 of 7,217 reviews
Reset Filters