Comcast Reviews | Glassdoor

Comcast Reviews

Updated February 27, 2017
5,513 reviews

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3.5
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
2,628 Ratings

5,513 Employee Reviews

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Pros
Cons
  • Work-life balance could be better (in 144 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 328 reviews)

More Pros and Cons

  1. Helpful (290)

    "Tons of Opportunity, in your Hands"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Philadelphia, PA
    Current Employee - Marketing Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

    Cons

    Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door?

    The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.


  2. Helpful (6)

    "Great people, great benefits, not great pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Analyst
    Current Employee - Lead Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 10 years)

    Pros

    Free cable, free internet, 401k match up to 4.5%, 100% vested, tuition reimbursement, growth opportunities, the list goes on and on. Comcast is your oyster. For a company this large there will always be bad apples, but I've had far more *amazing* bosses than awful

    Cons

    Sadly, if you stay with the company for many years, new hires will make more than you with less experience. To make good money at Comcast you have to leave the company and come back, or enter the company mid or late career. If you start here and stay here you will be underpaid.

    Advice to Management

    This goes for any manager, anywhere, anytime: groom your people, help them succeed


  3. "Great people, great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Manchester, NH
    Current Employee - Senior Manager in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Free cable, free internet, 401k match up to 4.5%, 100% vested, tuition reimbursement, growth opportunities,

    Cons

    Promotion is dependent on people leaving the company rather than performance


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  5. "Excellent center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Care Specialist in Tucson, AZ
    Current Employee - Digital Care Specialist in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Great culture, awesome benefits, competitive pay

    Cons

    Bad brand among consumer audience


  6. "Good job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Customer Experience Specialist in Tinley Park, IL
    Former Employee - Billing Customer Experience Specialist in Tinley Park, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Pay, benefits, events, commission, quarterly bonuses, sometimes overtime is available.

    Cons

    The metrics's are complex to meet perfectly all at the same time, having to work holidays sometimes, and shift bidding sucks so don't expect to get the schedule you want for a long time, if at all.


  7. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Principal Engineer in Philadelphia, PA
    Former Employee - Senior Principal Engineer in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    Comcast center has a fantastic 370 degree view over Philadelphia city center. It is a cash rich company so both has stability and is able to invest to be a leader moving forward

    Cons

    As in any large organization, there is the typical large company politics. Vertical silos of responsibility can often lead to some communication and ownership challenges on broad programs


  8. "Great Benefits and Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Supervisor in Jacksonville, FL
    Current Employee - Inbound Sales Supervisor in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Benefits, pay, growth opportunities,

    Cons

    Stress can be difficult at times and with sales you never feel comfortable


  9. "Fun place"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time

    Pros

    Good coworkers. Good management. Nice facility

    Cons

    Micro managing is a pain at times


  10. "Service Tec."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Pittsburgh, PA
    Former Employee - Field Service Technician in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    Very Professional company and very caring about their employees

    Cons

    They force their employees to work as much overtime as the company neefs

    Advice to Management

    Stop with all the quotes nrefef


  11. "Loved it,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Tech/CLI Tech/QC Tech in Dover, DE
    Former Employee - Service Tech/CLI Tech/QC Tech in Dover, DE
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 10 years)

    Pros

    Comcast over all was very good to work for. Naturally you're going to have good and bad days in any job but they always provided you with the tools and training to do your job to the best or your ability . You can move up if you want or just stay where your at.
    I can guarantee you do good work it will show and you will be seen. I will tell you this . Its all in your hard work and attitude . Do good work and have a positive attitude and you will move up quickly

    Cons

    some times long hours out in all kinds of weather

    Advice to Management

    you installed GPS in all the vehicles to better route the techs. Start using it .



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