Comcast Reviews | Glassdoor

Comcast Reviews

Updated August 19, 2017
6,237 reviews

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3.5
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
2,970 Ratings

6,237 Employee Reviews

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Pros
Cons
  • There are so many resources for success the work life balance is really good (in 161 reviews)

  • Comcast has gotten a bad reputation for customer service but they are working very hard to turn it around (in 342 reviews)

More Pros and Cons

  1. Helpful (356)

    "Tons of Opportunity, in your Hands"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Philadelphia, PA
    Current Employee - Marketing Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

    Cons

    Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door?

    The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.


  2. "Great work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miramar, FL
    Current Employee - Anonymous Employee in Miramar, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Excellent environment to work when looking forward to long jeopardy

    Cons

    No cons that I can list

    Advice to Management

    None

  3. "Policies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Representative
    Former Employee - Retention Representative
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Great benefits, schedules, salary growth

    Cons

    I had to resign due to an motorcycle accident my son had could not give 2 weeks notice and now due to that I can't reapply or work for Comcast you can't predict accidents.

    Advice to Management

    Review case by case


  4. "Truly a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Representative in Centennial, CO
    Former Employee - Business Sales Representative in Centennial, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Flexible schedule, plenty of time off and attainable sales goals.

    Cons

    A bad month can really set you back. It's basically a three strikes and you're out policy, but each strike lasts 6 months.

    Advice to Management

    Management was great


  5. "It technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Eatontown, NJ
    Current Employee - Field Service Technician in Eatontown, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 8 years)

    Pros

    Comcast Company is a fanstatic company to work for ,the people hear are great and the benefits are top of the line .

    Cons

    They don't pay us enough to work here and they don't have opportunitys to advance ...

    Advice to Management

    The technicians that do well get over looked and don't earn enough .


  6. "Love it so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Technician in Detroit, MI
    Current Employee - Communications Technician in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (Less than a year)

    Pros

    Great benefits. Great team and management

    Cons

    Bad neighborhood and area. Rude customers

    Advice to Management

    Keep doing what you're doing


  7. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time

    Pros

    Certain departments within the company are good with aggressive growth potential. Nice salaries, quick promotions but contacts are a key factor to growth.
    Generous 401k match, good vacation days, profit-sharing, stock bonus, cash bonus

    Cons

    Certain sects of leadership

  8. "Great culture (Division employee)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist
    Current Employee - Senior Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Great matrix organization with lots of executive involvement; good benefits; flexible schedule; people are fun to work with

    Cons

    Cannot work from home; can be hierarchical; not the best salary; seems like you don't matter if you are not a manager or higher

    Advice to Management

    Develop all of your employees equally, not just leadership


  9. "Former comcaster."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time

    Pros

    The people were very approachable and nice.

    Cons

    There are no co s for this position if your good at door to door sales.


  10. "Customer Care Executive 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Account Executive III in Glendale, CO
    Current Employee - Customer Account Executive III in Glendale, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    The benefits are outstanding, company invests in your success/progression. In a year's time you can progress fairly quickly. The training has changed more computer based, however once you're on the floor it's pretty much the same.

    Cons

    The timeframe of a response after applying needs improving...After your year. It is a difficult job you're going to be pushed, however it's up to you to take on the challenge and succeed.

    Advice to Management

    Progression is wonderful in a year's time I've progressed as a customer service representative 3 times. However please improve the response time from the recruiters as well as feedback. As much as Comcast doesn't want customer service agents to apply just to get off the phone's, if it's been a year and they are meeting all metrics there should be a quicker response from recruiter's regrading next process and or feedback.i know I've been a hiring manager it take some time to hear back from certain people, but as much as we promote being transparent with our customers the same focus should be for our employees.


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