Comcast Reviews | Glassdoor

Comcast Reviews

Updated December 10, 2018
7,745 reviews

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3.5
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
3,760 Ratings

Employee Reviews

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Pros
Cons
  • "Home work life balance isn’t good" (in 216 reviews)

  • "Customer are upset about Comcast's customer service" (in 372 reviews)

More Pros and Cons

  1. "Customer service telesales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Great place to work. Very supportive and treats employees well. Great benefits lots of PTO. Lots of bonuses and incentives as well as employee recognition.

    Cons

    Scheduling can be difficult if you need "mother's hours". It's also a fairly long bus ride if you don't drive.


  2. Helpful (462)

    "Tons of Opportunity, in your Hands"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Philadelphia, PA
    Current Employee - Marketing Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

    Cons

    Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door?

    The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Management in Denver, CO
    Current Employee - Product Management in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than a year)

    Pros

    Great benefits, free cable, amazing culture, good work/life balance, awesome products, work from home, flexible

    Cons

    Enormous corporation so there can be some confusion between internal partners

    Advice to Management

    Better 401K investment options


  4. "Tech"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time

    Pros

    Motivational , room for growth, great communication

    Cons

    Rules are always changing


  5. Helpful (2)

    "Prepare to lose your soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative in White Marsh, MD
    Former Employee - Inbound Sales Representative in White Marsh, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 8 years)

    Pros

    Great benefits and perks. Deep discounts on products and services.

    Cons

    Company no longer cares about its staff. That was replaced with increasing the Net Promoter Score.


  6. "Account Executive"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast full-time (More than a year)

    Pros

    Great Support from management annually

    Cons

    Payout on commissions need to be higher


  7. "call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coe Call Center in Houston, TX
    Current Employee - Coe Call Center in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast (More than 3 years)

    Pros

    amazing company with great benefits

    Cons

    once your in the call center its a black hole you cant leave

    Advice to Management

    allow call center reps out into other positions

  8. "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager
    Former Employee - Product Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 8 years)

    Pros

    Comcast is an ethical company, this is a big deal if you have lived through a non ethical place. Competitive salary and benefits

    Cons

    Very political and many leaders build fiefdoms. The higher you progress the bigger the target on your back


  9. "Telesales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Comcast (Less than a year)

    Pros

    The advantages the company has.

    Cons

    Many people complained about the way the incentive was paid out but it didn’t bother me.


  10. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Comcast full-time

    Pros

    Great benefits
    Great schedules
    Great training

    Cons

    None this is a great place to work.