Comcast Reviews

Pros

That's it. That's the review

Cons

None come to mind. It's great

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

Pros

Some of the people I worked with were top-notch. Many of the customers were great/didn't cause issues when you were upfront with them. We got free cable and Internet. That's about it.

Cons

Managers were abusive and lazy. There are 15+ ways to resolve a call and you have to figure out which one is best in less time than it takes to pop a bag of popcorn or your daily metrics were off. During your shift, you'll talk to one customer who would laud your existence because you helped them resolve a tech issue and their kids can finally watch Cocomelon, and the following call is a customer cussing you and your momma out because their promotion ran out and that month's bill is $90 more than last month's. Predatory practices to upsell services -- for example, our manager told us to push the phone service to elders (an unnecessary expense for the majority) since, according to her, older people always have "money stashed under their mattresses or in the freezer". You will have the great pleasure of learning firsthand what "mental exhaustion" is (good luck!).

Pros

-Paid hourly with a take home van -Gasoline furnished with vehicle -401 k and medical benefits -All tools and Uniforms provided -opportunity to move up and in different roles in the company -3 days off a week -can do well with a good attitude -

Cons

-work in the weather and elements -management is done micromanaged style -not enough pay for the current costs of living -medical and dental benefits are high out of pocket costs or high deductible -10 plus hour days -must work on weekends or Sundays

Pros

Work from home was great! Great Benefits health insurance, life insurance, discounted cable internet service, ability to earn extra pay with commissions if you are really good at selling customers things they were not calling for. Also 401k match and tuition reimbursement (but there are conditions....)

Cons

The job itself is draining and can be frustrating.. you have to be a problem solver and be ok with no support at times. You may have to BS your way out of some calls. Customers can be abusive and hate the company so they will take it out on you. ALOT of pressure to sell no matter what role you are in. Sales are now a part of your scorecard. Alot of departments are gradually being outsourced to other countries now so as far as job security goes....don't get comfortable here but you can definitely real the benefits if you're smart.

Pros

Culture, benefits, parental leave, great PTO/Sick leave/etc, teamwork, quarterly bonuses, yearly bonus, 6-month pay increase, good quality job, work your way up in their avenues of employment. The benefits honestly are great. Good job. Great company. Would recommend it, but you have to be able to lift a 75lb ladder, and that is not just for training, it's common in the field.

Cons

Can become mundane, some company vans are in disrepair, lowest hourly rate for in-house techs than all other nearby major telecom companies -- at least for starting out. Only 5 growth opportunities, 3 of which are basically the "same." 1. Residential Technician. 2. Maintenance Technician. 3. Business Technician. 4. Supervisor. 5. Construction. Major downer: No free internet (at all) if outside the service area. I'm a people person and this job is more working with "things" than people, but still a decent hybrid of both.

Pros

It’s a job that pays something. Ok benefits. “Free” services. But more like highly discounted services. Pretty decent culture and environment. Diverse. Work from home.

Cons

*Just a reminder- Comcast Market Cap is $151 Billion USD* It’s a job that undervalues and under pays their employees compared to other large billion dollar companies by a wide, wide margin. Incredible 0-3% merit raises a year (getting blown out the water by inflation and now live in an expensive Cardboard shack) Only a 401k for retirement. Benefits are expensive compared to other companies. Can get pretty micro manage-e. Non-union (desperately needs a Union) Work life balance is horrible. Always doing shift bids every year and vacation days are extremely limited. No clear path to promote to because all next level promotions are now out of state! Overworked and under paid!

Pros

Lots of programs to help w/ career changes from w/ in, lots of supplemental benefits on top of normal medical, dental, vision. Great DE&I programs.

Cons

Lower overall pay to compensate for the benefits. Lack of entry level roles for new entrants. Normal large business cons with slow movement on decisions, but not as bad as some others.

Pros

great benefits, competitive pay, good internal culture. Serious DE&I efforts, considerable total compensation and employee discounts. Growth and development opportunities and commitment to coaching. First company I worked for where I did not think leadership was absolute trash.

Cons

As corporate as it gets, plenty of bureaucracy. As much as direct leaders cared, senior leadership could only be trusted to look at the bottom line. As many companies did recently, massive layoffs and business org restructuring, with the justification of "business needs". Ultimately for the past several years they put on a great show of employees first, because happy employees make happy customers, to let's lay off thousands of people for an anticipated recession, and outsource our customer support all over again. At times the positivity was a bit toxic, and the facts are its an extremely highly competitive environment, making it difficult to stand out, because there is almost always some one who will work longer hours or has done something more recently. Leadership can be pretty greedy in the sense of contributions are never enough, and they are always looking for more.

Pros

Benefits, courtesy service, and plenty of career paths to explore

Cons

Too many initiatives, product launches, trainings to do. In addition to retail sales, was expected to frequently handle iniatives, escalations, new product launches, system issues, etc,