Comcast Reviews | Glassdoor

Comcast Reviews

Updated March 25, 2019
8,016 reviews

Filter

Filter


3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
3,899 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "You also get free cable and internet that at the time was 250 speed" (in 400 reviews)

  • "Great benefits and fun coworkers" (in 1163 reviews)

Cons
  • "work life balance can be challenging" (in 222 reviews)

  • "It’s a customer service position so it gets stressful" (in 376 reviews)

More Pros and Cons

  1. "Comcast: A Large Company with a Family Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 8 years)

    Pros

    Comcast is a company that cares about all employees. Our executives will actively seek out feedback from all employees on how to improve the company and employee experience. I have been with Comcast for 9 years starting out as a call center representative. I now work on the National Customer Experience team.

    At Comcast if you are passionate, driven, and focused - you will be able to climb as high as you want to as it relates to your career. The benefits are amazing and you receive them on your first day of employment which is huge - you also receive free tickets to Universal Studios, options to purchase Comcast Stock at an employee rate, and Comcast offers a great compensation package. We are actively involved in the community and our focus on Social Responsibility is championed throughout the organization. I absolutely love working for this company and I have meet a lot of friends during my 9 years with Comcast. So, what are you waiting for?? Come join an awesome family and grow your career with an amazing company :)!

    Cons

    Comcast is a very fast paced environment so being able to keep up may be a challenge for anyone who is not used to keeping up a fast paced organization.


  2. Helpful (469)

    "Tons of Opportunity, in your Hands"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Philadelphia, PA
    Current Employee - Marketing Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 3 years)

    Pros

    Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

    Cons

    Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door?

    The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

  3. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MDU Account Executive in Livermore, CA
    Former Employee - MDU Account Executive in Livermore, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Great benefits on day 1, lots of perks, competitive pay, company shifted to a "doing the right thing" model and trying to improve their customer service image, most leadership values employees

    Cons

    Difficult to be heard, large company that moves slowly when effecting change, sometimes you see some nepotism going on, but overall not too bad.

    Advice to Management

    Keep working on "doing the right thing" and making sure the little guys get heard too. Sometimes the little guys have the best ideas.


  4. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chelmsford, MA
    Former Employee - Customer Service Representative in Chelmsford, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Great office atmosphere and lots of support from co workers.

    Cons

    Did not like the team shuffling that occurred randomly.


  5. "Customer Experience Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -Decent pay for a call center environment
    -Good medical benefits
    -Courtesy services saves us an extra $100-$200 monthly
    -Over 160hrs Paid Time Off is given at beginning of year, not accumulated month by month
    -Commission opportunities on every call
    -Good work culture (at least here in Colorado)
    -Growth and job security

    Cons

    -High call volume
    -Sales are top priority even in Repair jobs
    -Company provided bad customer service for years, you are now responsible for repairing that relationship
    -Constantly rated/scored on call metrics


  6. "Room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Comcast full-time (More than 8 years)

    Pros

    Competitive salary, room to grow, great benefits.

    Cons

    Stratified corporate structure, slow to change


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Services Support in Manchester, NH
    Former Employee - Business Services Support in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Good company with decent pay and good benefits. Easy to keep your head down and do your job.

    Cons

    Bureaucracy, takes a long time for requests. 3 or 4 different lines of management.

  8. "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sterling Heights, MI
    Former Employee - Anonymous Employee in Sterling Heights, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (Less than a year)

    Pros

    Great training, great pay, great benefits.

    Cons

    Customers, but the company is great!


  9. Helpful (1)

    "LOVE, LOVE, LOVE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time (More than a year)

    Pros

    Comcast treats their employees with respect and as an asset. There are some many advantages to working for this company

    Cons

    None, absolutely a great organization to work for.

    Advice to Management

    Keep up the good work!


  10. "GREAT Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Com Tech IV in Phoenix, AZ
    Former Employee - Com Tech IV in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Comcast full-time (More than 3 years)

    Pros

    Be your own boss
    Can get extra time on most jobs
    Good atmosphere
    Good co workers

    Cons

    Workflow can be horrible
    Jobs can be disgusting