I applied online. The process took 1+ week. I interviewed at Concentrix (Ontario, CA) in May 2016
Interview
Apply online and do some basic testing, if you pass that an HR person will call and ask basic questions, very easy, there are 1-2 subsequent interviews all over the phone. Its a long process that could be simplified. If offered a position you have to send them 3 pieces of ID one being you SIN card which is unheard of in my opinion. You then have to pass a background and criminal record check. They cover the costs. Be honest and you may get in if it does not relate to your job. Do not lie about education. They verify it.
Interview questions [1]
Question 1
What is good customer service?
Basic easy questions
Basic typing, analytical, and English language assessments at first. It was followed by an initial interview by the HR. Then by a Mock call. Lastly, final interview by one of the Team Leads. After you passed, you will be given the Job Offer.
The interview process was very easy and behaviour-based. They have asked about how you can type as fast and how technical you are. Moreover, i was aked to give a typing exam with 45+ WPM and more like how efficient are you on
straightforward, mostly first-come first-served. Apply early with proper tech and customer focused resume with keywords like empathy. Interview depends on type of contract you being hired for. process is quick enough based on the start date.
