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      Concentrix

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      Related searches: Concentrix reviews | Concentrix jobs | Concentrix salaries | Concentrix benefits
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      Inbound Customer Service Representative Interview

      Jul 8, 2019
      Anonymous employee
      Salford, North West England, England

      Other Inbound Customer Service Representative Interview Reviews for Concentrix

      Inbound Customer Service Representative Interview

      Sep 29, 2021
      Anonymous Interview Candidate
      Belfast, Northern Ireland
      No offer
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a staffing agency. The process took 5 days. I interviewed at Concentrix (Salford, North West England, England) in Jul 2019

      Interview

      I first had a telephone interview, and then was invited to their assessment day followed by the face to face formal interview. The whole process was quick and they were really professional and helpful throughout.

      Interview questions [1]

      Question 1

      Their questions were mostly scenario based. For example, a customer calls in to make a £5k transfer to one of their friend’s account. They have correctly answered few of their personal details. However, they have not answered their security questions correctly. The customer now insists they want to still go ahead with the transfer. Questions related to that scenario would be: How would you deal with this situation? What are your thoughts on how customer feels, and what the best way to approach then regarding the matter? What can you do that will solve their issue, without you having to break company rules and you providing the best service possible?
      1 Answer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Concentrix (Belfast, Northern Ireland) in Sep 2021

      Interview

      First call from Concentrix Recruiter. I wrote an assessment about why I want to work in the company and why I fit for the role. The last , Video call from 2 managers

      Interview questions [1]

      Question 1

      Tell about yourself? How do u deal with upset customer.
      Answer question
      avatar
      Concentrix response
      4y
      Thank you for taking the time to review us.