I had a group interview. We all applied for positions for the same project, but we had different languages(markets), some were there for customer support others for QA. We were about 10 around a table, and we were interviewed by the responsable of the launching project and someone from HR.
We played a role game, 1 being a customer and 1 a CSR.
Then we were separated by languages. And we were asked to briefly present ourselves in our language. For them to check our language and accent.
The interview felt not very difficult if you have some experience as a CSR and was able to speak a decent English or Spanish. Because the internal language was either English or Spanish.
Interview questions [1]
Question 1
Pretend to answer the phone without knowing nothing about the processes of this fictive company.
I interviewed at Concentrix (Cairo, Cairo Governorate)
Interview
It was okay. Got a phone call then got invited to do an English language assessment then an interview . It was easy. You get the usual questions in any customer service interview
Interview questions [1]
Question 1
Tell me about yourself and What are your strengths
I applied online. I interviewed at Concentrix (Curitiba)
Interview
Foi realizado online, com perguntas sobre sua disponibilidade, horário e sobre sua experiência profissional.
A entrevista foi bem dinâmica e rápida.
Te deixam bem a vontade e te tratam com acolhimento e respeito.
Very simple and straightforward. They were relaxed and easy to speak with. Had a fun time with guessing an item which was a kitchen appliance, this served as a base to a successful interview.
Interview questions [1]
Question 1
They asked if I had experience with troubleshooting different types of technical issues.