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      Customer Service Representative Interview

      Sep 29, 2017
      Anonymous Interview Candidate
      Colorado Springs, CO
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 2 days. I interviewed at Conduent (Colorado Springs, CO) in Sep 2017

      Interview

      I entered the building where I found a Security guard with a rather unprofessional appearance sitting at a tiny booth with nothing to identify it as a reception/security desk. I signed in and walked to a room filled with old desks and no one at the reception desk. There was a sign on the desk advising applicants to sign in and sit in the black chairs against the wall. I looked for black chairs against a wall and found only a row of black chairs against a large window instead of a wall. After signing in, I sat in one of the black chairs. My scheduled interview was at 11:45am, and I had arrived at 11:40. I waited and waited, looking around the gloomy room thinking, "Well. At least I was punctual. I've been here 10 minutes and no one has even spoken to me." At about 11:55am the recruiter entered the room and looked at me, confirmed my name, and approached me. He had an unpleasant look on his face. When I reached out to shake his hand as I stood up, he hesitantly reached out his hand and gave me the limpest handshake I've ever received in my life. I don't believe he even attempted to grasp my hand. Without even mentioning the fact that he was late (let alone apologize) he had me go into an office right next to the row of black chairs that were up against a window (not a wall). The office was just as gloomy. There was nothing on the walls. Just some beat up desks and a few typical office items. The recruiter began the interview by asking me a series of questions about work scheduling. It was clear from the line of questioning that employee attendance is a major issue at this workplace, but this isn't surprising given that it is a call center full of young adults. After all the scheduling questions were asked, the recruiter went on to typical call center interview questions about customer service. Throughout these questions, the recruiter showed no real interest in what he was doing and seemed like he was angry about something. As the interview went on, I felt like the man hated his job, hated the fact that he was interviewing someone, and hated me just for being a part of his existence for that short time. At the end of the interview he told me when training would start, and then said they'd decide either today or Monday whether I would move on to the next step. He then opened the door to the office and stood there without saying anything as I walked past him. I looked at him and said, "Thank you." His response was, "Have a good one." I left with the impression that the place was full of miserable people with very little professionalism, and lost all interest in becoming employed there.

      Interview questions [4]

      Question 1

      Where do you see yourself in 1 year?
      1 Answer

      Question 2

      What is your definition of empathy?
      1 Answer

      Question 3

      Tell me about a time when you had a disagreement with a manager and how you handled it.
      1 Answer

      Question 4

      Do you have any questions for me?
      1 Answer
      3

      Other Customer Service Representative Interview Reviews for Conduent

      Customer Service Representative Interview

      Jun 9, 2026
      Anonymous employee
      Crandall, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Conduent (Crandall, TX)

      Interview

      Application, assessment, phone interview, final interview with hiring manager. Final interview started with introduction, overview of the role, behavioral questions then Q&A. Time frame for the whole process was two weeks and got the offer call 2 days later

      Interview questions [1]

      Question 1

      Why i want to work for conduent
      Answer question

      Customer Service Representative Interview

      May 30, 2026
      Anonymous Interview Candidate
      Houston, TX
      No offer
      Positive experience
      Easy interview

      Customer Service Representative Interview

      Apr 22, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Conduent

      Interview

      it was really pleasant and they're very professional. I would definitely recommend others to apply as well. good company and very good staff. Good luck and i hope others get hired as well.

      Application

      I applied online. I interviewed at Conduent (Houston, TX) in May 2026

      Interview

      You have to take an assessment - it's the same one many ask you to take. It is not hard, just questions about personality and what would you do situations.

      Interview questions [1]

      Question 1

      If a coworker was negative and it affected the environment, and people began to talk, what would you do?
      Answer question