I applied online. The process took 4 weeks. I interviewed at Conduent (New York, NY) in Jan 2020
Interview
I applied online and then was provided an assessment to take to verify I could handle an entry level position. A week after completing the assessment I was sent an email for 'next steps' with a link to set up an account. The link didn't work so I responded back mentioning I couldn't set up the account due to an error and I did not hear back. Days later I received an email stating I had 13 minutes to call back or I would be removed from the position. I gladly opted out of what is surely a terrible job with a rude and disorganized company. Completely unprofessional.
Interview questions [1]
Question 1
All questions on the assessment were generic customer support type questions.
I applied online. The process took 3 weeks. I interviewed at Conduent (Oklahoma City, OK) in Sep 2024
Interview
Interviewer was very knowledgeable of the program. Interview was smooth going. I was able to ask all the questions I had prepared. The interview was via teams and I did not need to be on camera.
Interview questions [1]
Question 1
Describe time when you had to deal with a difficult customer?
One call by phone and another by skype. The call by phone was more technical with some situational questions that I needed to translate to the second language required for the position.
Interview questions [1]
Question 1
How to deal with difficult customers. How to introduce and end a message to a customer.
The whole process was pretty fast. the interview last about an hour, they've asked some general questions, then a technical part (was pretty simple-issues-possible causes, suggested solutions), and behavioral questions
Interview questions [1]
Question 1
how would you react if a client is dissatisfied with your professionalism