I applied online. I interviewed at Conduent (Dallas, TX) in Jul 2020
Interview
It was an easy interview process. They will ask about your customer service experience if you have any . And how did you troubleshoot any technical issue if you had .
I applied through the website and a few weeks later was invited via email to take their assessment. Basically a work habits/personality assessment and some basic English, writing and mathematical skills. They also had a customer service simulation where you were asked to perform tasks and answer questions about how you would handle the situation. A recruiter will reach out and have you take a typing and internet speed test and have you email the results back to them. Then they schedule you for a final face to face interview with the recruiter. They will ask you about your work experiences and will expect you to research the core values and mission of the company which is on the website. They will also test you on basic tech support knowledge
Interview questions [4]
Question 1
Tell me about your work experience in customer service
I applied online. The process took 3 weeks. I interviewed at Conduent (Greenville, NC) in Jun 2018
Interview
The Process Took about 3 weeks to complete . 3 interviews. On the 1st interview they just have a conference call to explain the job in detail. 2nd is a phone interview with a recruiter. 3rd Interview is with a hiring manager via webcam. Very easy process.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with angry customer?