Customer Service Representative applicants have rated the interview process at DHL Express with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 72.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at DHL Express overall takes an average of 21 days.
Common stages of the interview process at DHL Express as a Customer Service Representative according to 12 Glassdoor interviews include:
Phone interview: 23%
One on one interview: 16%
Background check: 11%
Skills test: 11%
Drug test: 9%
Personality test: 9%
Presentation: 7%
Group panel interview: 7%
IQ intelligence test: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at DHL Express in Mar 2016
Interview
I applied online and sent the form the day afterwards a very nice phone interview took place, the lady was very informative and fun! I hope i get the job!
Next step is a interview at their offices with a hiring manager.
Interview questions [1]
Question 1
They asked me about my availability and the specifics of the job
Just went through a job company, then went to the site interview, then they mentioned they recruited someone internally . Invain I went all the way there to get that answer
Interview questions [1]
Question 1
Basic questions, nothing serious , previous experience and explanation of the process
I interviewed at DHL Express (West Palm Beach, FL)
Interview
I had one virtual interview before being hired on. The interview lasted 30 minutes. I was asked to describe my previous work history, paying specific attention to my customer service experience. I provided relevant, pertinent examples that exemplified my customer service skills. I said why I was interested in the role, illustrating also why I was a good fit.
Interview questions [1]
Question 1
Describe your previous work history, provide examples of when you demonstrated great customer service customer, why do you want to work for DHL Express.
There were 4 stages of the recruitment, each stage more stressful which still doesn’t necessarily guarantee you’re going to be fully employed immediately. You’ll still have to be a contract staff first.