DHL Express Reviews | Glassdoor

DHL Express Reviews

Updated January 14, 2019
1,145 reviews

Filter

Filter


3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
DHL Express CEO Ken Allen
Ken Allen
544 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (12)

    "Amazing "Respect and Results" based Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express full-time

    Pros

    DHL Express has a amazing culture of "Respect and Results" driven strongly by the Global Management team through the specially designed, unique and industry leading "CIS" training programs

    Cons

    Not many negatives to say here ... but if had to note something it would be - Very long hours, and multi-multi-layers of lower and middle management encourage an awful lot of bureaucracy .. Top heavy and they all love a good spreadsheet and powerpoint ! but that being said, it's Top heavy with very good people ..

    Advice to Management

    Keep doing what they are doing, the company culture is unique and based on a genuine and real care for employees all levels ..

    DHL Express Response

    Feb 20, 2018 – DHL Express

    Thank you so much for the great review. It puts a smile on my face to hear our employees are feeling the positive effect of our Feedback and Respect and Results culture. I also appreciate your... More


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DHL Express full-time

    Pros

    Lasting relationships. The ability to grow within the company.

    Cons

    Long hours during holiday peak season.

    Advice to Management

    More thorough training.

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Shipping Specialist in Tempe, AZ
    Former Employee - International Shipping Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DHL Express full-time (More than a year)

    Pros

    great location to work at, very relaxing an professional

    Cons

    information is shared but not all the same so it can get confusing in that call center environment

    Advice to Management

    make sure everyone is on the same page so there are no future customer service issues


  4. Helpful (1)

    "No longer a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative
    Current Employee - Inside Sales Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at DHL Express full-time

    Pros

    - 3 weeks PTO given at beginning of year
    - Not very cut throat
    - Good training program for new employees
    - Cafe on site

    Cons

    - Certain heavyweight shipments the company allows you to sell to customers but does not pay you on them. Baffling that they can get away with this. Its genius for the company, they let you sell and they get the revenue but don't pay the sales rep.
    - Recent changes make hitting commission WAY harder
    - Management took away ability to work OT
    - Low base salary of 35k
    - Quarterly commissions (miss commission one quarter and you go 6 months without receiving a commission check. This happens to every sales rep as the average sales rep hits commission 2/4 quarters)
    - Company is struggling financially (no growth for past 5 months)
    - Company cares about irrelevant KPI's rather than revenue
    - Company is a shell of what it once was several years ago, avoid working here

    Advice to Management

    - Bring back heavyweight so sales force can sell a competitive advantage again. Right now UPS and FedEx can do everything we can do + they sell domestic!
    - Pay employees competitive wages (base salary for inside sales at DHL is roughly 10k lower than what FedEx offers its employees)
    - Improve the terrible morale amongst the floor by bringing back everything that once made DHL a great place to work
    - Be transparent. Stop saying "theres never a better time to work at DHL", because thats completely false as it was a better time years ago, not anymore.


  5. Helpful (1)

    "Bad Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Clerk
    Current Employee - Service Clerk
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DHL Express full-time (More than a year)

    Pros

    Good benefits because we are under Union and love the people I work with

    Cons

    The new management that took over, very rude. No people skills. Its too obvious theyre too ambitious to get into that corporate ladder. All they want is numbers. They dont care about customer service.

    Advice to Management

    Management should do a research or survey first before implementing changes. They are the frontliners to the customers. We are! We are the one that getting yelled at and getting their frustrations. All they think about numbers.


  6. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casual in Dallas, TX
    Current Employee - Casual in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express part-time (Less than a year)

    Pros

    Excellent place to work everyday

    Cons

    Everything is fine at work

    Advice to Management

    Excellent


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff in Atlanta, GA
    Current Employee - Staff in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DHL Express full-time (More than 3 years)

    Pros

    Good benefits package, great co-workers, supportive team environment

    Cons

    I do not have anything negative to add.

  8. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Atlanta, GA
    Current Employee - Supervisor in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express full-time (More than 10 years)

    Pros

    Pay, bonuses, goodies, co-workers, hours, benefits

    Cons

    Gossiping management that call others gossipers, obvious racism, favoritism, very little team work, lazy staff, youre always told what you're doing wrong and never what you're doing right, bad parking by employees taking 2 spaces, roach infested breakroom, attitudes

    Advice to Management

    Praise people for their hard work that get you bonuses, assign each individual daily responsibilities, stop with favoritism, stop showing obvious racist ways.


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express full-time (More than 3 years)

    Pros

    Friendly workers, great atmosphere, communication is great.

    Cons

    None that I can think of.


  10. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DHL Express full-time

    Pros

    You get Sundays off and holidays.

    Cons

    Can't do anything for wait to transfer to backline and they end up calling back even more upset.