DHL Express Reviews | Glassdoor

DHL Express Reviews

Updated Jun 11, 2019

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Found 1299 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
71%
Recommend to a Friend
92%
Approve of CEO
DHL Express CEO Ken Allen
Ken Allen
602 Ratings
Pros
Cons
More Pros and Cons
  1. Featured Review

    "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - National Account Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DHL Express full-time

    Pros

    Invest heavily in high quality in-house training. Strong network of people globally all willing to help each other. Engaged management who spend 3/4 of their time in the field. Fully engaged. Diverse workforce who have worked around the world. Competitive pay.

    Cons

    Limited service offerings due to no domestic product. Selling niche high end service. Good strategy by organization but hard on sales reps.

    Advice to Management

    Keep doing what you are doing. Love your engagement and love for your people and customers. Keep investing in trainings. Continue to create new career opportunities and promote from within. Allow people to be DHLers for life.

    DHL Express2018-09-07
  2. "Awesome Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DHL Express full-time for more than 10 years

    Pros

    Friendly atmosphere, my supervisor was the best, hourly wages good, even maintained friendship many years later.

    Cons

    DHL was purchased, changed too fast, then acquired Airborne. DHL lost a lot of respect as soon as they did that. The purchase of Airborne ruined the family atmosphere the employees had.

    Advice to Management

    Wish you could go back. Never had a more wonderful job since. Ask your DHL Legacy employees how to turn back time. They will know.

    DHL Express2019-05-10
  3. "Good Work-Life Balance; Money Incentives are Really Lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Account Executive in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DHL Express full-time for more than 3 years

    Pros

    Great work-life balance, easy to hit sales metrics, but even so there is no reward or recognition for doing so. Kind of a joke.

    Cons

    4 years ago this company was great and the monetary incentives were thriving. In the last 4 years, management has turned over and the commission plan has since died. Incentive to make money is hanging on by a thread.

    Advice to Management

    Treat your employees like adults and incentivize your sales reps with money. The campaigns you all have been running are childish, nobody cares to pie their manager in the face for bringing in revenue.

    DHL Express2019-06-06
  4. "Nice, people good training, long hours"

    StarStarStarStarStar
      Former Employee - Delivery Driver in Charlotte, NC
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at DHL Express full-time for less than a year

      Pros

      Benefits, but expensive, free uniforms, your own van and fuel card after training is completed, friendly Co workers and management

      Cons

      Hours were more than what was advertised. (Had to leave due to timing conflicts). Might have to return to warehouse to drop off pickups and head back out to complete your route, regardless of time. (Long hours). Sometimes heavy parcels and alot of deliveries

      DHL Express2019-05-23
    • "Management @ CVG needs management training"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at DHL Express

      Pros

      The rank and file, bless them

      Cons

      Management, leads, complete lack of input

      Advice to Management

      A second facility was added at great expense, so management can no longer say that lack of space is causing labor shortages - it's simply an inability to prepare new employees and to treat them well enough to want to stay. Mandatory overtime is back with a vengeance, and employees are hounded on errors instead of making it easier to be "right the first time". Meetings are silent, because employees know their ideas will...

      Show More
      DHL Express2019-06-03
    • "LOTS of overtime caused by lack luster staffing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Export Agent in Erlanger, KY
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at DHL Express full-time for more than a year

      Pros

      Decent Benefits Friendly coworkers Employee appreciation week

      Cons

      Poor communication from management Always making false promises

      Advice to Management

      This is a corporation so every concern is either SLOWLY dealt with because of bureaucracy or is NEVER dealt with...

      DHL Express2019-05-10
    • Helpful (1)

      "No life"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Operations Agent 
      Doesn't Recommend

      I have been working at DHL Express full-time for more than 3 years

      Pros

      Good co-workers and that's the only I can think of

      Cons

      Management doesnt listen to their subordinates. They dont care what you have to say and when in fact we are the front liners of the company.

      Advice to Management

      Listen to feedbacks. Employees address issues not just for their own benefit but its for the company. You guys only see the bigger picture but we see things in details.

      DHL Express2019-05-07
    • "Motivated People"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Inside Sales Executive in Tempe, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at DHL Express full-time for less than a year

      Pros

      Great Coworkers and manager who invests in success

      Cons

      Overtime was taken away briefly after starting

      DHL Express2019-04-18
    • "My view as employee"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Driver/Courier in Jacksonville, FL
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at DHL Express full-time for more than a year

      Pros

      Work is consistent pay is ok

      Cons

      Room to advance is nonexistent

      Advice to Management

      Pay increase is need workload is overwhelming

      DHL Express2019-04-25
    • "Aiming for Great, Not There Yet"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Human Resources Representative in Plantation, FL
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at DHL Express full-time for more than 10 years

      Pros

      Colleagues, Network, Vision, International footprint, Insurance

      Cons

      Leadership, Technology, Diversity, Biased, Male-centric

      Advice to Management

      Maximize on talents of all employees. Abolish the boys club mentality.

      DHL Express2019-04-24
    Found 1299 reviews