Even though most of us were CSRs at Dish Network for at least 5 years such as myself, we still had to interview. *First part of the interview process was a group panel interview with selected employees that were interested for the newly formed Dish Network Service department in August 2009 in Pine Brook, NJ. In this group panel interview we were promised pay increases beyond $16.50 per hour which was the max CSR3s were making and up to $23 per hour if you made Router I, which was significantly higher than Dispatching Specialist I, II. Interview consisted of a rountable conference type setting with two managers and two supervisors (they were just as puzzled as we were). Questions were generic: 1) How dependable are you? 2) If someone calls out what are you prepared to do? 3) If you car broke down will you still come to work? * Second part of interview phase consisted of a IQ/Sills/Personality type test, it basically measures how quickly and accurately you can apply shapes, math equations, and answer basic questions. This relates to how well you can assign work orders to specifically trained technicians. There was actually a timer at the bottom right hand corner of the screen. How well you did on this test helped determine which individuals would be chosen as Router vs Dispatcher. The test itself is fairly easy and the goal is not to answer all the questions before the timer is up, but to answer the questions as accurately as possible within a reasonable amount of time. * Third part of the interview consists of an interview with either one of two Regional Dispatch Managers or the Director of Operations. My interview was 1:1 in person with the Director of Operations. This was basically straightforward, reviewing the resume, test scores and key accomplishments. Basically he is looking for dependaility and your ability and willingness to be available 24/7 since there is no way to reroute calls or assign work to another dispatch office (especially since they've closed all 14 and turned them into 3). We did have a common background in Finance. After the interview he recommend that I become one of his Dispatching Supervisors but I insisted (and remained focused on the reason of the interview) I was there to apply for Router and learn that position and the department characteristics first before blindly supervising others. He shook my hand and I got the job as Router rather easily.