DISH Reviews | Glassdoor

DISH Reviews

Updated October 17, 2018
3,995 reviews

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2.8
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DISH President and CEO W. Erik Carlson
W. Erik Carlson
197 Ratings

3,995 Employee Reviews

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Pros
  • "Great work days/hours, pay is good, advancement is good" (in 180 reviews)

  • "good learning, good work-life balance" (in 65 reviews)

Cons
  • "Long Hours No Work/Life Balance No longer video company" (in 136 reviews)

  • "Upper management does not care about field level employees" (in 209 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (48)

    "Good place to work, that is working towards great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Denver, CO
    Current Employee - IT Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (More than 5 years)

    Pros

    * Opportunities abound for technical jobs - engineering, IT, product, QA.
    * Company has formally (and publicly) stated new direction with road map towards future IoT endeavors.
    * Management is very transparent about their goals and objectives and offer frequent updates through all team meetings and other communications.
    * No layoffs to date despite the obvious decline in paid TV subscriptions, but this is endemic of the industry at large.

    Cons

    * Still a ways to go to shed negative legacy regarding employee trust, this primarily in the way agent call centers handled resources.
    * Short on holidays and barely above avg. in benefits.

    Advice to Management

    Continue to work on your people skills since in today's environment, employees are not retained by telling them to work hard and if they don't like it, leave. You'll end up with sub-par talent and in no way will you have the best team as you strive to. To be fair, I believe management has for the most part "gotten the message" and are working to improve the company's image and make it a great place to work.


  2. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DISH full-time

    Pros

    Lots of opportunity to dive deep into data and work with great teams. Fun and interesting.

    Cons

    Has quirks of tracking hours but manager/ team is flexible when you need to run out or have something going on.

  3. "Great place to get experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at DISH full-time (More than 10 years)

    Pros

    Fast Paced
    Innovative
    Great People
    Engaging Work
    Tons of opportunity to advance

    Cons

    Overwhelming at times
    Varying level of engagement from leadership

    Advice to Management

    Really need to focus everyone around common vision, too many people running in different directions.


  4. "Everyone is super friendly!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Resource Coordinator in Roseland, NJ
    Current Employee - Field Resource Coordinator in Roseland, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (Less than a year)

    Pros

    Friendly work environment
    Pretty good starting pay
    Medical/health benefits
    PTO
    401k and share options
    Free/discounted Dish services (if you want)
    4 day work weeks

    Cons

    Slightly awkward work schedules
    MUST work at least 1 weekend day
    Sometimes deal with irate customers


  5. Helpful (1)

    "Poor leadership / employees need to organize"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Duquesne, PA
    Former Employee - Operations Manager in Duquesne, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than 10 years)

    Pros

    Good employee base but upper management is very micro so they become very discruntal quickly and usually leave. 401 k is decent. Loved the company but the leadership is very sub par. Everything is treated like an excuse and not a challenge. Still continue their service because I believe it's the best in the industry.

    Cons

    Benefits are horrible high deductible and out of pocket cost. Expectations on technicians are to high and most of the goals are unachievable which the only way to get promoted is reaching them so we didn't see a lot of folks get promoted. Field managers are overworked and usually work 12 to 14hrs a day. There is no gap in work load based on tech levels newer techs are doing just as much if not more than 15 year tenured techs. Non union environment which let's this happen. Most of the leadership are yes men and would fire an employee to save their own butt so if you're military this place would drive you crazy because there is no loyalty.

    Advice to Management

    Sometimes you should push back to protect your team. Stop being a yes man and a coward. I would rather lose my job protecting my employee than keeping it being a two faced rat


  6. "Great Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DISH part-time

    Pros

    Great pay , flexible hours, very possible to move up in the company

    Cons

    The job is pretty tiring


  7. "Operations Analyst II"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DISH full-time

    Pros

    Lots of opportunity in the company.

    Cons

    Looked at as a number and not an individual person.

  8. "Social media chat rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DISH full-time

    Pros

    No longer taking phone calls on the job.

    Cons

    Work became very repetitive

    Advice to Management

    Provide more universal work


  9. "Dish Network"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at DISH full-time

    Pros

    401k match is the only real pro

    Cons

    24/7 shift operations
    health insurance isn't the best


  10. "Customer Service Rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DISH full-time

    Pros

    Friendly, Supporting Team, free dish service for home

    Cons

    Shifts, 10 hours x 4 days


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