DISH Reviews | Glassdoor

DISH Reviews

Updated July 22, 2017
3,445 reviews

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2.6
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Charlie Ergen
796 Ratings

3,445 Employee Reviews

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Pros
  • Great work days/hours, pay is good, advancement is good (in 148 reviews)

  • Great organization, excellent work-life balance (in 54 reviews)

Cons
  • Work/Life balance can be a struggle especially if you care (in 112 reviews)

  • Poor communication/lack of transparency from upper management (in 190 reviews)

More Pros and Cons

  1. "It could be worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Spartanburg, SC
    Former Employee - Anonymous Employee in Spartanburg, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DISH full-time (More than 3 years)

    Pros

    Tuition reimbursement helped finish my bachelors degree while working the weekend shift. Our site is also heavily focused on Lean Manufacturing, which is a plus. The salary for what I did was pretty substantial, thankful for it too.

    Cons

    Lack of communication sometimes. Need better and direct communication about what is going on, even on a daily basis. Sometimes you feel out of the loop. Also, lots of gossip, but what can you expect..

    Advice to Management

    I've seen tremendous improvements over the years so I would just continue to do what you've been doing.


  2. Helpful (1)

    "Huge change and regularly improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Meridian, CO
    Current Employee - Senior Manager in Meridian, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (More than 8 years)

    Pros

    Great pay, okay benefits, employee re-commitment and greater focus than before.
    Ideas are heard from all levels.
    Solid future roadmap and fresh thinking on new consumer and commercial products.
    Opportunity for partnerships allowing greater market share and impact.

    Cons

    Management still rolls up to Charlie Ergen, but Charlie seems a changed man. He still wants to win and make $$, but his approach is a bit more refined.

    Advice to Management

    Let employees be themselves so that each feels empowered to do their job, and take part in new initiatives, without making them feel as though they're constantly under the microscope.

  3. "not forward looking in processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook

    I worked at DISH full-time

    Pros

    great people, lots to do

    Cons

    too much paperwork, behind the times in technology for the finance duties, lots of cut and paste to make number works

    Advice to Management

    think "paperless"............


  4. "Field service tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Arlington, TX
    Former Employee - Field Service Technician in Arlington, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DISH full-time (More than a year)

    Pros

    Only work four days a work.

    Cons

    PI system is unfair.

    Advice to Management

    Change how jobs are given to workers.


  5. "Decent supervisors, terrible upper management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support, Then Technical Support in Harlingen, TX
    Former Employee - Customer Support, Then Technical Support in Harlingen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DISH full-time (Less than a year)

    Pros

    Decent hours, shifts, pay (for the area anyway), and lower-level peers

    Cons

    Terrible commute (lived over an hour away in the largest city in my area, call center in a different, smaller city), upper management is far too harsh, apathetic, and just unforgiving all around. No support for customer abuse toward employees.

    Advice to Management

    Don't ding reps for doing their best and trying to deal with abusive customers on the phone, while at the same time blowing up their supervisor's IM for assistance, using what very limited information YOUR company gave employees during training. I specifically asked what we do with abusive callers, and did what I was told, yet STILL got a reprimand, even when the manager of the entire region told me personally I did everything right. If I did everything correctly, then why do I get a red flag? No.
    Also, more allowance with medical situations. I had a very, very difficult pregnancy, yet I STILL went to work, even the day after I'd been at the ER for severe morning sickness, to the point where my organs were starting to malfunction. DISH couldn't tell me whether I'd be let go or not if I made doctor's appointments to make sure I don't get ridiculously and 100% preventably sick, they just told me apply for the ADA, with no other benefits or exceptions I could apply for. I ended up having to leave. Between the more than two hour commute, having to take meds to make sure I could simply stay on my feet, and poor treatment from management, it wasn't worth the barely $9.50 I made an hour going there anymore.


  6. "Relaxed environment with below average salaries"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Design Engineer in Englewood, CO
    Current Employee - Digital Design Engineer in Englewood, CO

    I have been working at DISH full-time (More than 8 years)

    Pros

    Flexible time
    Good environment
    Cool technologies
    Good location
    Some managers are OK

    Cons

    No incentives from upper management
    Salaries are average or below average

    Advice to Management

    Invest in your employees and reward them once in a while


  7. "Solid company but a lot of red tape"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Denver, CO
    Current Employee - Senior Financial Analyst in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DISH full-time (More than a year)

    Pros

    Great people and great product and service

    Cons

    A lot of red tape being a large corporation

    Advice to Management

    Chill on all the unnecessary rules

  8. Helpful (2)

    "Not too bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IHS Technician in Angleton, TX
    Former Employee - IHS Technician in Angleton, TX
    Approves of CEO

    I worked at DISH full-time (More than a year)

    Pros

    Training and development is far superior compared to almost any company I've ever worked for. Upper management is more than willing to help you in your time of need.

    Cons

    Don't let anyone sell you a pipe dream. This job is a lot of work with technical blended in, hot in the attics and the metrics don't always work in your favor. Sell, Sell, Sell... or get the hatchet.

    Advice to Management

    Fortunately, I had great FSM's while employed with this company. If they said they would do it you could count on it. These guys did not sell me the company dream, they sold me on myself. This is something I will carry with me the rest of my life. Oscar Gutierez (Angleton Office) Martin Lehman (Oak Ridge North).


  9. Helpful (1)

    "Great company!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Talent Acquisition Specialist in Littleton, CO
    Current Employee - Senior Talent Acquisition Specialist in Littleton, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (More than a year)

    Pros

    Great company to work for - I started as a contractor and quickly moved up to become a full time employee. There is a ton of opportunity for growth if you work hard, get out of your comfort zone, and show initiative. DISH treats their employees well and you will be rewarded. If you want to have a career and a good one at that - DISH is the place to work!

    Cons

    Large company - might feel a little lost in the mix

    Advice to Management

    Keep pushing your employees to be the best. Help them grow professionally and personally!


  10. "Great company, mediocre position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DISH full-time (Less than a year)

    Pros

    open-door management, great benefits and incentives to sell, overtime is always available, room to be promoted

    Cons

    sitting and taking inbound calls for 10 hours a day, limited breaks, some coaches are solely stats-based, and if you work until close, be prepared to stay for 30-40 minutes after your shift to empty the queues

    Advice to Management

    Don't require agent to stay half an hour to an hour after their shift has ended just to clear some queues


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