I interviewed at Debenhams (Welwyn Garden City, England)
Interview
The interview was fairly basic, asking for examples of previous experience and competency questions. This ranged from giving a time when I have worked in a team to working in a customer facing position. After doing the initial application questions online, this interview was the only one I had.
Interview questions [1]
Question 1
Describe an example of when you have had a mis-pleased customer in front of you and how you dealt with this
I applied online. The process took 4 weeks. I interviewed at Debenhams
Interview
The interview process consisted of an online questionnaire, a phone interview, a group interview, a solo Interview and then being asked to go onto shop floor to provide someone with assistance to demonstrate good customer service skills
Group interview and task Show how to deal with customer inquiry Provide customer suggestions on an item of clothing How to deal with customer complaints and queries of an item
