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      Delta Air Lines

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      Customer Service Agent (Ready-Reserve) Interview

      Jul 21, 2017
      Anonymous employee
      New York, NY

      Other Customer Service Agent (Ready-Reserve) Interview Reviews for Delta Air Lines

      Customer Service Agent (Ready Reserve) Interview

      Feb 11, 2022
      Anonymous employee
      Cincinnati, OH
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Delta Air Lines (New York, NY) in Jul 2017

      Interview

      Did the online interview first which was in March and a month later got emailed for the f2f interview but because interview spots fill up quickly, you have to be on top of your email so you can respond quickly. Unfortunately the first time they emailed me I responded an hour later and was told that spots were filled and they'll contact me again when the oppurtunity presents itself again. Fast forward 4 months later (July) I get the email again! I immediate replied and the next day I got the confirmation email saying that my spot was secured for a f2f email. You watch a few videos while you wait for someone to interview you and don't be nervous they're really nice. They want you to use STAR format so practice that! And you'll be all set to go. Got the job on the spot..

      Interview questions [1]

      Question 1

      Name a time where you had to deal with a customer who was very upset?
      Answer question
      17
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Delta Air Lines (Cincinnati, OH)

      Interview

      2 steps: a video record interview where you get to record yourself answering questions and an in person interview at the airport where you will be working. Post Covid it was done as a group interview but each individual get to present themself.

      Interview questions [1]

      Question 1

      Why do you want to work at delta?
      1 Answer

      Ready Reserve Customer Service Agent Interview

      Oct 18, 2019
      Anonymous employee
      Austin, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 months. I interviewed at Delta Air Lines (Austin, TX) in Sep 2019

      Interview

      Applied for CSA position in May 2019. Got a email and phone call about job Interview in September 2019. Went to interview, got the job offer the same day contingent on Drug test, background screening, fingerprinting and Physical Test. 3 weeks later got a email that everything cleared and a start date. The process from the time I applied until when someone cintacted me for an interview was 4 months Applied 05/2019 Interviewed 09/19 Background Check took 3 weeks which they tell you Start Date 10/19

      Interview questions [1]

      Question 1

      Q: Describe a time at your previous employer where you had to work in a difficult situation. Q:Give an example of a time where you were in a high stress or high pressure situation. What was the situation? What actions did you take and what were the results? Q:Name a time a co worker was no holding up to brand standards. What did you do & how did you handle it Q:Name a time you had to work in a challenging team environment?
      1 Answer
      2

      Customer Service Agent (Ready Reserve) Interview

      Apr 3, 2019
      Anonymous employee
      Fayetteville, NC
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Delta Air Lines (Fayetteville, NC) in Mar 2019

      Interview

      Multiple phases; initial step was by webcam via app called HireVue. There was a five question interview. Questions are recorded and can be deleted and re-recorded as many times as you would like.

      Interview questions [1]

      Question 1

      Tell about a time rules had to be disregarded.
      Answer question
      1