Delta Air Lines Interview Questions
Updated Jun 9, 2023
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Anonymous Interview Candidate in Atlanta, GA
I applied online. I interviewed at Delta Air Lines (Atlanta, GA) in Apr 2022
First off, I want to say the people that are coming on here leaving their experience and not giving example of interviews questions stating "Delta ask us not to disclose or share" why are you even coming on here?? The point is to help out, if you don't want to help why even come on here, wasting our time and yours........ Okay so once you make it to the Face to face. They split you up in 3 groups. The groups are picked put by the letter of your last name. Group A, does their face to face 1 on 1 interview first.. Group 2 Does the cart challenge Group 3 stays and learn about the company They rotate every few hours giving you break in between. They are watching everything you do so make sure you are mingling and acting as if you are a peoples person. At the end they release you by calling your name. If they release you in group 1, you did NOT get the job Group 2: there is a possibility you might get it Group 3: You got it. AM class got their CJO on the spot PM class had to wait 7-10 days to know. Training is 6 weeks. 7 dollars a hour. The thing about Delta is you never know what they are looking for. You never know why you got or did not get the job. Good Luck everyone, be fake if you have to. just get thee job
- 1. Why Delta 2. Tell me about a time you had a difficult customer and how did you handle it? 3. If you had a coworker that was not doing their assigned job how will you handle it. 4. Tell me about yourself 5 Tell me about a time you presented good customer service.

Anonymous Employee in Atlanta, GA
I applied through an employee referral. I interviewed at Delta Air Lines (Atlanta, GA) in Aug 2018
Applied - 8/13/2018 1st Assessment - 8/13/2018 Video Interview Invitation - 8/30/2018 (Completed 8/31/18) 2nd Assessment - 9/11/2018 I am now currently waiting to hear back a bout the next step in the process. From what I am reading on here, there is a Virtual Interview that happens next and then the F2F (Face-to-face). The Video Interview was fairly easy. Make sure you answer all questions asked in STAR format. Delta is very big on this. All questions can be found on here. Once you start the interview, you have unlimited chances to record your answer. Dress the part, smile and allow your personality to shine. From what my buddy is telling me (He is currently a flight attendant for Delta), the interview process is very different this year compared to previous ones. He also informed me that training for all new flight attendants being interviewed and offered positions wont be trained till January at the earliest. I have included the exactly questions that were asked on the Video Interview below.
- VI : From the video that we sent you, what did you find interesting, concerning or exiting about the life of a Flight Attendant?
- VI: Describe a time when you had to change work priorities with little or no notice. (Answer in STAR Format)
- VI: Describe a time when you provided excellent service to a customer. (Answer in STAR Format)
- VI: Tell us why you would be a great Flight Attendant. Why Delta?
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Anonymous Interview Candidate
I interviewed at Delta Air Lines
So it starts off where you’re waiting in the start of the day I recommend arriving early. Then they split you up into groups, my session only had 2. One group started with the F2F and the other started with the cart activity where you stock the cart which you have 20 minutes to do with your group. After that watched a video and then it was Q & A time. Then it was the end of interview and we got sent out by group 1 & 2 & 3. Group 3 got the CJO on the spot which was only 3 or 4 people in the entire interview. If you get sent out in 1 or 2 you probably didn’t get the job but you definitely never know so put your best foot forward.
- Why do you want to be a Delta Flight Attendant? Tell me about a time when you had a difficult coworker? Tell me about a time you had to adapt your approach differently to meet the needs of a customer? Tell me about a time when a customer was being non- compliant?

Anonymous Interview Candidate in Atlanta, GA
I applied online. I interviewed at Delta Air Lines (Atlanta, GA)
I had CJO last year. What a fantastic experience! Went through training & unfortunately got released the 5th week because of my average. I knew what I did wrong. Took sometime to get myself together & reapplied again. Got offered a F2F this month. Something was off about this interview & I wasn't the only candidate that expressed this. Out of over 30 candidates maybe about 5 or 6 got an offer. Had a rude older crypt keeper flight attendant who indicated she was "interrupted" when I asked her a question. She wasn't talking to anyone! At that point I knew didn't feel confident. Got sent home in the 1st group. They need to change the trajectory of how they give out CJO's. Taking the "rejects" on the infamous "Walk of Shame '' is embarassing & unpleasant!! Just send everyone home & send an email to the ones who get the offer! Some of those interviewers had 0 personal skills. They act like they had better things to do than to be there 6:30 in the morning. So what was the difference between the 1st time and now? I did everything the SAME way I did it the 1st time!! Just very strange.
- Have you ever had a time when you & a customer or coworker had a conflict? What did you do & how did you solve it?

Anonymous Interview Candidate in Atlanta, GA
I applied online. I interviewed at Delta Air Lines (Atlanta, GA)
First I had a phone interview with a FA I was then contacted for an in person group interview at their headquarters in Atlanta. I flew to Atlanta to participate in this.
- Why do you want to work for Delta?

Anonymous Interview Candidate
I interviewed at Delta Air Lines
It was very hard and it’s always something happening. You never know what room you’re going to be going into. Stay focus and just put your best foot forward overall it was a great experience.
- Why do you want to be a flight attendant?

Anonymous Interview Candidate
I applied online. I interviewed at Delta Air Lines
Absolutely the fakest interview I ever been a part of. Like, the worst interview I have been a part of and very inhumane how they treat people who did not get the job. The process is very simple. The first 3 hours you are placed either in Group A or B. Depending on your group you will either do the 1:1 first or the group activity. The 1:1 is simple. It’s the group activity that is straight horse poop. The group activity is you building a cart. Ignore what everyone says about collaboration. THEY DON’T CARE ABOUT THAT. the person who was in my group and received a cjo was super bossy, not collaborative, and combative. I will also note that she knew exactly where everything went on the cart with no direction needed. I believe she was a former FA or has been to the F2F multiple times. After you are done with both parts they take you to a presentation to basically make it seem like you got the job and also scare you away from the job. Afterwards everyone is dismissed by zones. If they take you to the van, you not getting a call back. No matter what they say. You are not getting hired. You have to be the last group to get the cjo. We had like 5 people left.
- Why Delta? Why Flight Attendant? Tell me about yourself Tell me about a time that you had to deal with a difficult coworker Tell me about a time you helped a customer What would you do if your coworker wasn’t doing their job

Anonymous Interview Candidate
I interviewed at Delta Air Lines
Phone call to me and set up interview. Very easy and fast company does not seem to care for employees I do not recommend this place for anyone who is looking
- When can you work? Hours available

Anonymous Interview Candidate
I applied online. I interviewed at Delta Air Lines
Got to the virtual job tryouts. Didn’t pass. It was common sense questions however I believed I answered them too matter of fact and not practical. Assessment was easy. I answered honestly.

Anonymous Interview Candidate in Atlanta, GA
I applied online. I interviewed at Delta Air Lines (Atlanta, GA) in May 2023
Applied. Invited to do online assessment questions to rate your strong characteristic traits. If you pass that you take another online assessment with questions geared toward work situations. If you pass that you get invited to do an online interview where you record your answers after being shown the question. You have up to 5 times to correct your answer. Star format. For me this all happened within a day. Found out if I passed the online interview 2 days later. Then the F2F interview was 3 weeks later. Out 0f 30+ people only 3-5 made it. That is 10%! The odds are against you unfortunately. It seems such a waste to ask so many people to fly out there and do all this if they only take so little! They had 2 groups a day with 30+ people 3 days this week. That’s over 190 people and maybe 19 got the job. Maybe they should add one more step in the process to weed out more people before you do the F2F! Such a small chance you will make it unless maybe you have an in or have done it before. You can have a stellar resume, tons of experience, past flight attendant experience and military and be the friendliest but it doesn’t matter. It’s all about what your answers are to the questions. In my opinion, the whole interview process from start to finish is 1/3 is your skills, 1/3 is your personality, and 1/3 is LUCK! Are you lucky enough to say the right thing? Are you lucky enough to have the flight attendant that interviews you like you or be in a good mood? Are you lucky enough that maybe you are the specific person they are looking for at that particular time whatever that is they need to fulfill ? That’s why everyone you meet that day says GOOD LUCK! Luck you can’t control so don’t be bummed out if you don’t get it!! They probably missed out on a great employee which I think they are doing with this process. Try to answer with their core values in mind and try to insert them in you answers. I think that’s what they are looking for. I thought I did really well but I guess not. Overall everyone was very friendly and it really helped to make you comfortable. Don’t waste your money on a hotel the night before if you can help it! You get split into 2 groups. One starts the cart activity with 3 people. Then you each answer a question about it at the end while a flight attendant and HR person are watching and taking notes. Then you do a F2F with a flight attendant. You do a reach and snap test and just spend the day talking and getting to know everyone and them to you. I had 4 questions in my F2F. DO NOT SHOW ANY VISIBLE TATTOOS ! WEAR A DARK COLOR BLAZER AND PANTS OR UNIFORM DRESS!! They dismiss you by groups at the end. You did not make it if you got dismissed! End of story.
- -Tell us a time you had a conflict with a coworker and how did you resolve it -What would you do if a coworker wasn’t doing their share -What was a time by getting to know a customer on a personal level where it helped you and them (loyalty, respect, trust core values) -Tell us about yourself Cart activity questions: What would you do differently What do you think you did well
Delta Air Lines Interviews FAQs
Glassdoor users rated their interview experience at Delta Air Lines as 74.4% positive with a difficulty rating score of 2.99 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Specialist and Airline Pilot rated their interviews as the hardest, whereas interviews for Aircraft Maintenance Technician and IT Manager roles were rated as the easiest.
The hiring process at Delta Air Lines takes an average of 40.76 days when considering 3,618 user submitted interviews across all job titles. Candidates applying for Language Translator had the quickest hiring process (on average 1 day), whereas Fligth Attendant roles had the slowest hiring process (on average 270 days).
Common stages of the interview process at Delta Air Lines according to 3,618 Glassdoor interviews include:
Phone Interview: 19.39%
One on One Interview: 15.29%
Drug Test: 10.97%
Group Panel Interview: 9.81%
Skills Test: 9.63%
IQ Intelligence Test: 8.82%
Presentation: 8.14%
Background Check: 7.69%
Personality Test: 7.17%
Other: 3.10%
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