Delta Air Lines Interview Questions | Glassdoor

Delta Air Lines Interview Questions

Updated Jul 24, 2017
1,682 Interview Reviews

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  1. Helpful (803)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    No Offer
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Delta Air Lines.

    Interview

    Applied initially online, and took the "personality" assessment. About 5 weeks later was contacted to submit a one-sided video interview. They ask you 5 questions, you have 30 seconds to prepare, and 2 minutes to answer the question. You also get a break in between each question which is nice! All the questions I was asked have been submitted on this website, so nothing unexpected. I submitted my video a week ago and I'm waiting to hear back...

    Interview Questions

    • Please describe a situation when you demonstrated initiative and took action without waiting for direction. What was the situation? What actions did you take and what were the results?   4 Answers
    • Tell us about a time when you had to work with someone with a difficult personality. What made this person difficult and how did you handle it? What were the results?   2 Answers
    • Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?   2 Answers
    • Tell us about a time when you worked on a team with someone who did not do his or her share of the work. What was the situation? What actions did you take and what were the results?   1 Answer
    • Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. What was the situation? What actions did you take and what were the results?   2 Answers

  2. Helpful (262)  

    Flight Attendant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 3+ months. I interviewed at Delta Air Lines.

    Interview

    Applied: July 26, 2016
    Invitation for video interview: September 2, 2016
    Invitation for face to face interview: October 20, 2016

    The video interview was very simple. Be patient and answer the questions in the S.T.A.R. format and dress as if you were a flight attendant.

    I do have a couple questions for people who have received a contingent job offer.

    1. Did you select your base that day? Or do they choose for you?
    2. If you didn't choose your base that day, do they wait until after training to tell you?
    3. How was training like? I don't want to know details, just a little summary to calm my nerves.

    Is anybody going for an interview on November 9, 2016 @ 12:30? Maybe we can meet up so we can have somebody to mingle with that we're comfy with.

  3. Helpful (64)  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Delta Air Lines (Los Angeles, CA).

    Interview

    I just went through the online interview. It was very easy, thanks to glassdoor. Seriously, all the questions were here, so I got to prepare myself to answer them. Even the order of the questions were the same!

    Interview Questions

    • Give an example of a choice you made to go above and beyond what was expected of you to satisfy a customer or client's needs. What was the situation? What actions did you take, and what were the results?     Answer Question
    • Describe a time when you had to deal with someone who was difficult, upset, or distressed. What was the situation? What actions did you take and what were the results?   Answer Question
    • Describe a time when you had to work as part of a team to accomplish a task or goal. What was the situation? What was your role? What actions did you take and what were the results?   Answer Question
    • Give an example of a time where you were in a high stress or high pressure situation. What was the situation? What actions did you take and what were the results?     Answer Question

  4. Helpful (117)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Delta Air Lines.

    Interview

    I applied for Delta and received an invitation for a video interview about 2 weeks later. I just completed my video interview, so I am waiting to hear back from them.

    Interview Questions

    • You see a coworker taking items from the plane inventory. You are the only one who sees them doing this. What do you do in this situation?   23 Answers
    • Describe a time you had to adapt to new information in a situation. What was the situation? What was the outcome?   1 Answer
    • You notice you are missing items you need for your inflight service. Requesting these items will delay the flight. What do you do?   2 Answers
    • You are walking to the front of the plane and hear two passengers arguing. What do you do?   Answer Question
    • You hear two co-workers gossiping about another co-worker on the plane. You are pretty sure passengers can hear what they are saying. What do you do?   Answer Question

  5. Helpful (26)  

    Customer Service Agent Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Delta Air Lines (Los Angeles, CA).

    Interview

    Hirevue online interview was nerve wracking. I've provided the interview questions I was asked VERBATIM and in the order in which I was asked. I recorded my hirevue interview so I was able to play it back and type the questions and also critique myself. Good luck to everyone applying.

    Interview Questions

    • Give an example of a choice you made to go above and beyond what was expected of you to satisfy a customer or client’s needs. What was the situation? What actions did you take? And what where the results?   Answer Question
    • Describe a time when you had to deal with someone who was difficult, upset, or distressed. What was the situation? What actions did you take? And what were the results?   Answer Question
    • Describe a time when you had to work as a part of a team to accomplish a task or goal. What was the situation? What was your role? What actions did you take? And what were the results?   Answer Question
    • Give an example of a time where you were in a high stressed, or high pressured situation? What was the situation? What actions did you take? And what were the results?   Answer Question

  6. Helpful (1)  

    Passenger Service Agent Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Delta Air Lines.

    Interview

    Applied on 7/9/2017. Received an email 7/10/2017 for an online interview. Submitted the interview 7/15/2017 (didn't check my email until then) and then got an email confirming that they have received it and a representative will be in contact with me about the next steps. For the online interview, there were a total of 7 questions that need to be answered using the STAR format. All questions had to be answered within 2 minutes. You can re-record/ watch your answers as many times as you'd like to. Make sure you have good internet! Mine froze toward the end of the interview but thankfully the system automatically saves your answers and you can pick up where you left off at.

    Interview Questions

    • Describe a time you were in a highly stressed situation. S.T.A.R   Answer Question
    • Describe a time you went above and beyond for a client. S.T.A.R   Answer Question
    • Describe a time you were given a goal as a team, what was your role. S.T.A.R   Answer Question
    • Describe a time you had to deal with a difficult customer. S.T.A.R   Answer Question
    • What was your previous company's attendance policy and how did you ensure to abide by it?   Answer Question
    • If hired for this position, what places would you want to travel to?   Answer Question

  7.  

    No Offer
    Positive Experience
    Average Interview

    Interview

    240 then 120 multiple choice questions. Application form. Then request to digital interview. Left it two days. No offer due to enough temps already accepted. Invited to apply for other positions.

    Interview Questions

    • Explain how you dealt with a distressed customer in a role you have held previously. State your situation, action and results.   Answer Question
  8.  

    Flight Attendant Interview

    Anonymous Interview Candidate in Atlanta, GA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Delta Air Lines (Atlanta, GA).

    Interview

    Online app. Virtual interview. In-person interview. I made it to the final round, which would require Delta flying me to ATL. I repeatedly requested the flight info, they kept sending the incorrect campus info. I even pointed out that they were sending me emails, just duplicate campus info, not itinerary info. I finally received the proper information 3 hours before my scheduled flight. Very unprofessional. I tried to contact HR about the errors, they apologized but did not try to give me another interview. So I withdrew my interest.

    Interview Questions

    • Essentially giving you scenarios regarding flights, asking how you would respond in that situation.   1 Answer

  9.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Interview

    It was a very long process. First, you apply through the internet and complete two assessments plus the application. After one week they send you an email for an electronic interview invitation through HireVue. One month after, they sent me an invitation for a face to face interview. The last interview took 4 hours approximately. They are evaluating you since you pass the door. They gather all candidates in a room with plenty of managers and they start to make conversation, you have to break the ice because what they want to see is how you communicate and connect with people you don't know. Then, they ask you to sit down and the formal question starts.

    Interview Questions


  10. Helpful (15)  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Interview Candidate in Milwaukee, WI
    No Offer
    Positive Experience

    Application

    I applied online. I interviewed at Delta Air Lines (Milwaukee, WI).

    Interview

    As described, I was invited to perform a video interview, then asked to do a face to face interview. This second interview is taking place at the airport I would be working at, should I be offered and accept a position with the company.

    Interview Questions

    • Give an example of a choice you made to go above and beyond what was expected of you to satisfy a customer or client's needs. What was the situation? What actions did you take, and what were the results?   Answer Question
    • Describe a time when you had to deal with someone who was difficult, upset, or distressed. What was the situation? What actions did you take, and what were the results?   Answer Question
    • Describe a time when you had to work as a part of a team to accomplish a task or goal. What was the situation? What was your role? What actions did you take and what were the results?   Answer Question
    • Give an example of a time where you were in a high stress or high pressure situation. What was the situation What actions did you take and what were the results?   Answer Question

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