I applied in-person. The process took 2 months. I interviewed at Delta Air Lines (Albuquerque, NM) in Apr 2021
Interview
Online assessment was emailed immediately after applying on the Delta website. 1 month later face to face interview at hiring event. Conditional Job Offer at conclusion of interview. Fingerprinting, background check, drug test and physical ability check. Next training. The entire process took 2 months (not including training)
Interview questions [1]
Question 1
Recall a time that you had to deal with a situation that was putting people at risk.
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.
