I applied online. The process took 3 months. I interviewed at Delta Air Lines in Feb 2022
Interview
Did the application online. Received an assessment and they asked for me to come in for f2f within a few weeks. The interview was quick and easy. They want the star method and smile at the same time.
Interview questions [1]
Question 1
A time when I worked with a difficult coworker and how I handled it?
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.
