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      Customer Success Engineer Interview

      May 11, 2017
      Anonymous employee
      Remote, OR
      Accepted offer
      Positive experience

      Application

      I applied online. The process took 2 weeks. I interviewed at DigitalOcean (Remote, OR) in Jan 2017

      Interview

      The interview process involved: 1) Link to access a live server - solving some ticklish Linux questions in an hour time. It's a mix of Security + Networking + Firewall + Apache + MySQL.. basically, a test to judge your Trueability! Once the ability was tested - 2) Short screening with HR (Elina) - Got to know about HRs gracious nature (1st impression of lovely DO folks), cozy work culture, awesome Remote work environment. She was from Russia, next rounds of interview were going to happen remotely from US, and I was getting hired in India - shows awesome management altogether and how much thought goes into new hires. The round was full of questions about me, why DO, how you got to know about, strength/weakness and so on.. 3) Interview with Hiring Manager 4) Interview with 2 team colleagues, 1:1, and last round with Manager of Customer Success . All the above rounds were a mix of technical + custserv + interpersonal + communication + behavioural skills. Each one is a 30-minute hangout call and went seemingly smoothly. Everyone I interviewed with was very friendly and understanding. Once all cleared - Got an exciting email by HR about the offer. Negotiation: I didn't have to do any - this is what happen when you join an awesome company! Asked my wish and based on the company standards - they've provided the best. The Journey so far is truly awesome and beautiful. Working with classy lovely skilled folks in a cozy awe-inspiring techy slack-y environment my each day in DO has been a beautiful day! My experience has been awesome and I'd recommend people joining the beautiful DO family :)

      Interview questions [2]

      Question 1

      How do you troubleshoot an issue with website not working?
      1 Answer

      Question 2

      How do you handle an irate customer based on different scenarios?
      Answer question
      4

      Other Customer Success Engineer Interview Reviews for DigitalOcean

      Customer Success Engineer Interview

      Aug 7, 2023
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at DigitalOcean (Bengaluru) in Nov 2021

      Interview

      I applied through LinkedIn. They took around 1 month to reach back. The interview process has three rounds in total Written test Technical interview Manager round HR round This took around 1 week and then we started the salary discussion. They prefer someone who can join within a month. But if your interview went great they'll be willing to wait 2 months The company has a really good work culture and is really employee friendly.

      Interview questions [1]

      Question 1

      How to troubleshoot 502 error for the a websites and Kubernetes related questions
      Answer question

      Customer Success Engineer Interview

      Jan 22, 2021
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at DigitalOcean

      Interview

      I applied online. Interview was through Google meet. There were 4 rounds in total. First round is a screening round. Second round is technical round. Third is a cultural fit round and the last one is VP round.

      Interview questions [1]

      Question 1

      How will you handle a frustrated customer?
      1 Answer
      1

      Customer Success Engineer Interview

      Jan 21, 2021
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at DigitalOcean (Bengaluru) in Dec 2020

      Interview

      I have been interviewed with many big organization but I would say interviewing at DigitalOcean itself is an excellent experience. HR reached out to me with the online Assessment meeting which had variety of the questions including Customer handling along with Technical ones. After clearing out the Online Assessment, I received the invites for interviews with 2 of the Managers based on technical and Customer handling skills followed with one more round from management personal.

      Interview questions [1]

      Question 1

      How does the Web-servers works ? How to troubleshoot the root causes ? How to handle the difficult customer situations ? How to handle the customers when you/your team have messed up something ?
      1 Answer