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      Customer Service Representative Interview

      Apr 15, 2016
      Anonymous Interview Candidate
      Phoenix, AZ
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 days. I interviewed at Discover (Phoenix, AZ) in Mar 2016

      Interview

      Applied online. Received phone call from recruiter with prelim questions. Completed online assessment. Went for interview. Spent one hour on campus with recruiter. She presented 12 cards and you had to put 4 cards in each column with the first best describing you, second row pretty much you and 3rd column what you'd like to work on. Left feeling very positive and was asked to come back 2 days later to meet lead of dept. to see if I was a good fit with team. He reviewed some of the same info covered on first interview but then asked very detailed questions about my experience. He didn't seemed to warm up to me till the end when I asked him about himself. Then he he seemed more comfortable. He told me I would hear from them with in 48 hours. After 72 hours I emailed my first recruiter asking if the job had been filled or was I still being considered? No response. Then 96 hours later I called and left VM with same question. I think it was very rude not to answer one way or another.

      Interview questions [1]

      Question 1

      Why do you want to work here? Where do you see yourself in 5 yrs? How much do you make now? Where ELSE have you applied? How was I previously evaluated? Had goals been set for me? Did I achieve them? Explain how I learned a computer program? Was there any tech help? Talk about a time when you dealt with an unhappy customer? How was it resolved? These are just a few that I remember.
      Answer question
      1

      Other Customer Service Representative Interview Reviews for Discover

      Customer Service Representative (CSR) Interview

      Jan 31, 2026
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Discover

      Interview

      2 interviews are very general interview questions 1 hour long for each 2 interviews are very general interview questions 1 hour long for each 2 interviews are very general interview questions 1 hour long for each

      Interview questions [1]

      Question 1

      Why do I want to work in finance
      Answer question

      Account Manager Interview

      Sep 30, 2025
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Discover (Chicago, IL)

      Interview

      When you first apply you are sent an assessment to complete. After that you’ll receive an email for a phone interview. If you pass that you’ll have a second interview with the hiring manager. After that, you’ll receive your offer.

      Interview questions [1]

      Question 1

      How does your background align with the role at discover.
      Answer question

      Customer Service Representative Interview

      May 13, 2025
      Anonymous employee
      Newark, NJ
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Discover (Newark, NJ)

      Interview

      Very great interview experience it was two rounds one phone and one video call the recruiter was very pleasant and informative this job had a lot to offer and room for growth

      Interview questions [1]

      Question 1

      Why would you be a good fit for discover?
      Answer question

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